On Tuesday, July 9 I had the worst experience I have ever had with a charter bus and driver. I have organized dozen of trips with large groups and charter busses and I have never seen a driver so unorganized and drive so poorly.
First, our driver was nearly 45 minutes late to arrive to pick us up. Then when he arrives he doesn't know how to get to the airport to drop us off.
He asks me to put the address for the airport into his phone FOR him. I have no idea how to use his phone, so I put it into my wife's phone, and he is literally driving with ONE hand, while the other hand is holding her phone!
I was scared to death once we got on the high-way. I had to tell him to what exits to get off on, and we nearly missed serval of them. Once we got near the airport he was going over 60MPH in a 35MPH zone.
He had no idea where to drop us off and nearly drove into a zone that the bus was too tall for.
It was very clear that he had little experience driving a bus that size, and he had no idea where he was going!
Thankfully our return trip on July 15 was a MUCH better experience. But I will not book with USA Coachlines again!
Review by Supawinee Lassend3 months ago
The luxury coach may have been a luxury coach at one time. It rained on passengers, an overhead panel felled hit one passenger. We requested WiFi and DvD. We were told by the driver that the WiFi was not on. The DvD didn't function properly. The only thing that saved the trip from being a disaster was the experienced professional driver.
Review by Khyaci Derrow11 months ago
I reserved two buses from the company. The drivers were both nice, however the buses were not clean.
Review by Zombigril11 months ago
Drivers were friendly, courteous and on time.
Review by Challice Opromolla11 months ago
The bus and all it's amenities were excellent. The driver seemed a little impatient and was upset because we projected a return time of 4:00 and did not return until 6:00. We were caught up in traffic coming out of DC and arrived at our meal stop one and a half hour late. When I gave him the tip ($120) he seemed indifferent.
Review by MrsBetty11 months ago
Our trip was great and our bus driver went out of his way to make our trip fun. However, communication with US Coachlines was horrible. They did not answer the phone and only communicated through email. When I gave them the deposit, they took out the full amount. I did get my money back but it took 3 weeks. I will not book with US Coachline again.
Review by Aashirbad11 months ago
Horrible company to do business with. Ordered (and pre-payed) for 3 trips and two of the trips the bus company cancelled on us a couple of days prior to the event, leaving us without a travel plan and scrambling to find a new plan. On top of that I have been disputing with the company for nearly 2 months to get my money back and have had to work through our credit card company to get anything resolved.
Review by Moncha1 year ago
USA Coachlines were amazing to work with and we will be using them again for our next trip!
Review by Gladyss1 year ago
I am a travel agent, and working with USA Coachlines was so easy. And my clients loved the service. Plus, they were 1/2 the price of the other bus companies I had contacted.
Review by Sholahrwiz1 year ago
Bus was on time, driver nice. pre communication is bad, unable to get through many times voice mail. Did answer email
Review by Antnio1 year ago
Our driver was excellent and super polite!
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