I am very disappointed with nuxe service-I made a mistake of not putting my door number down after I had given the Address l contacted them by email but got response after 3 days saying the can’t amend the order- but who are the gonna send the parcel too?? The sent another email saying the have shipped my items but gave old tracking number of somebody else old order. Am gonna wait and see where this order has gone to and will request money back and will never order from this website again
Review by Nanaosei10 months ago
I purchased 2 gift sets with Nuxe during the after Christmas sale. One of the sets was absolutely perfect, the other one - the tamper seal had been opened and sticky taped over, which I wasn't too happy about, but as I was treating myself, not gifting it to anyone else I would have overlooked it had it not been for the fact that two of the four products had clearly been opened, the lip balm had a gouge in it and the hand cream tamper plastic had been removed and badly placed back on. This could have easily been missed by me and only found out too late (I store things until I need them) to send back or it could have been a present for someone and been a massive disappointment to them. I have sent a message to Nuxe (as they avoid putting a telephone number on their website, although they are happy to ask for yours) to try and get a NEW replacement and postage costs as I don't see why I should be out if pocket for their error. I cannot believe a supposedly high end manufacturer would make this kind of mistake, surely they should have some sort of quality control checking customer returns haven't been opened and used, so the don't end up flogging used goods to unsuspecting customers who are making new purchases in good faith.
Review by Snorres1 year ago
Very good service and very prompt in reply before sales and after sales both upto the mark. most recommend
Review by Swingo3 years ago
Ok! I sent email on Thursday, it replyed on next Monday ! Other one I sent on Friday , today is Tuesday, still didn't get any ! It is so slow costermer service! By the way , just only email no phone call ! It is really not convince to contact costermers service!
Review by Bafford Caloyer3 years ago
This was my first order with Nuxe. My order was processed and shipped quickly. I love that they have an option to add a gift bag for free. My items were packaged securely and nothing was broken. I will definitely be ordering again from this company and would love to try more of their products!
Review by AKOboysmom Lardner3 years ago
I'm in love with my Nuxe lip balm! I am a fanatic when it comes to texture, smell, etc and this one is perfect!
Review by Gholamreza Mosunic3 years ago
My deepest condolences to the lost souls of Parisians and our hearts and prays are with you..
I regretted not finding time to shop for Nuxe in paris when i visited couple of weeks ago and was very excited to place the order with Nuxe US directly instead of a 3rd party site. So I went ahead and placed the order for essential gifts to thank my sister for taking care of my baby girl and nothing could say that better than NUXE. But just a day after I ordered, the prices were slashed to half.
This upset-ted me and i wrote to them about my feelings and situation too. To my surprise they have been very kind and accommodated to adjust the savings I could have got with any product of my choice.
With this , Nuxe had made a life time customer.
However I received my earlier order by the time it was promised, but was alarmed to find that only one of it sent instead of the two I ordered and paid for. I had to take a picture of all the stuff I got and wrote to them right away. Guess being weekend i haven't heard from them as yet. I wish they had customer calling numbers too instead of just emails to make things happen faster.
Now here i am with mixed feelings, thinking how can such a mishap happen from such a big company and am still waiting on them to resolve this situation. Also hope that they make sure these don't happen in the future. As they can be perceived very negative with the customers.
So I am very sure they will fix it soon and will do great during this holiday season.
Review by KWorsfold3 years ago
I love Nuxe - products arrive quickly and are of excellent quality.
Review by Vandell Aasbu3 years ago
Giving the lip balm as a gift for someone allergic to many products, so this was as natural as they get. I am trying a sample of the sensitive 24 hr cream for myself to see how my skin handles it. Very happy with my prompt order and free gift bag.
Review by Saramaile Murico3 years ago
I discovered this in Vegas last year and fell in love with Shimmering Dry Oil Huile Prodigieuse. It has a very subdtle scent and of course the shimmer is just right. I also use the lip balm and it's pretty great too!
Review by Bafford3 years ago
I discovered NUXE while living in France--their products are great and cost effective--I only wish they offered the whole line here in the US--
Review by Seatbyul Escolà3 years ago
The nuxe lip balm is so good! I apply it in the morning and my lips stay hydrated in this cold winter weather!
Review by Bafford3 years ago
It is pretty user friendly/...
Review by Gailmclean3 years ago
The mask is awesome! Since I got the mask, I almost using it everyday. It smells very good also. I have told all of my friends that this brand is so good. I will repurchase this forever! Lastly, I wanna say that the officer team is awesome too!
Review by MattMc Derrow3 years ago
I just received my first shipment of NUXE products and I am definately hooked! Love everything!
Review by Itso3 years ago
Nuxe lip balm is the softest I have ever used. It quickly soothed my very dry lip.
Review by Chiat Ielasi3 years ago
I ordered at Nuxe online two times because I already new the product and I like it.
What I didn't like at all was the fact that they promised a special kind of gift and the two times I got something different or something was missing of the gift.
I don't mind buying the product itself, but when you promise something you have stay with it.
Review by Dzhamila3 years ago
In 2013, I discovered Nuxe during a trip to France. Ever since, I've only used their skin product. My skin feels great!
Review by Bigfoot3 years ago
I have been using the cleanser and the night cream for a year now and my skin feels ten times better! No breaking out or dry skin either! It's just the balance for a healthy looking and flawless skin! I highly recommend it to anyone who cares about their beauty! I mean who doesn't!!!
Review by CRusin3 years ago
The box arrived on time but the content was not nicely packed so to give it as a present I had to re-wrap it.
Review by Scourie3 years ago
Nuxe facial products are very well received by my troubled skin. They are non-irritating and smell fantastic. The creams absorb well into the skin and do not leave a film. Applying makeup afterwards has been easier-since I have less troubled skin to cover up! I enjoy the samples they send and have recommended their Dry oil to my friends.
Review by Jinson3 years ago
This is the first time that I ordered any products, but it won't be the last. The facial cleanser, daily moisturizer, and lip balm are terrific. Tonight I'll be trying the shampoo and, if it's anything like the previous products I've tried, it should be terrific.
Review by SebastianN3 years ago
I love Nuxe! Used to buy the products when I lived in France and continue to do so now that I am in the US. I really like Huile Prodigieuse. The oil, the shower gel, and the perfume. People tell me I smell like a warm Carribean beach. Hmm.
But shipping is really slow and I always seem to find the packages abandonned on my front door, tossed carelessly, or at the manager's office of my apartment building even when I am home. Help!
Review by Skanderbeg3 years ago
From the sign-up to the shopping to the checkout process, I found Nuxe.com to be easy and very user-friendly.
After the ordering process, I received lightning fast shipping - I think it was only 3 days before the package arrived after I'd ordered.
Review by Amitaf3 years ago
I learned about Nuxe Huile Prodigieuse during a recent visit to Montreal, CA. I am very pleased with the results. I have been using it in my face and hair since September 2015 and my skin looks radiant.
I'm planning to give it for Christmas to family and friends.
Also your shipping service was very good. Thank you