Products are good but service is terrible. After being a loyal customer for a couple years, myprotein started messing up my orders. When. I contacted customer service I got no help.
*matt, you cant locate my account because I asked for it to be deleted.
Review by LBrva Derrow6 days ago
I love MyProtein. Very reliable service. I can get a lot of flavors here. There are also discounts every time and you can get it for a really good deal. I love the protein here and would always get it from here. They also have these amazing cookies with very high protein that I think people should check out.
Review by Deyarman3 weeks ago
James was very patient and answered all of my questions. he didn't push any sales or forced me to buy anything. this man deserves a raise
Review by Fernanado Rogets3 weeks ago
The service here is just insanely bad, never do the work, my order got canceled the first time, and I contact the customer service multiple times, and they told me they will get back to me shortly(a week later) they never did. Another week later, I decided to give it a try again with another order, right after that I can't even log in to my account anymore, (only the account im using for purchase can't log in/) so today i contact for the service again, and was told this time the order got canceled (again) I have not received any information regard of why myprotein block my account and cancel my order and didn't give me the refund back. Don't trust the customer ever again from myprotein
Review by LMCo1 month ago
Quick response time
Review by Lvi1 month ago
I've been waiting on the curve seamless leggings to come back in stock and I didnt know if they were discontinued. Andy answered all my questions and was so helpful! HE DESERVES A RAISE!!
Review by Wyneelee Mwakasendo1 month ago
I've tried the Impact Protein Blend and Impac Whey Isolate. Nothing much to improve. Good taste, high quality, easily mixable.
Just 1 small improvement or more like a change, please make your protein less sweeter. I've used Vanilla, Natural Vanilla and Cookies & Cream. They're all too sweet!
Review by Ofaneka1 month ago
Good products at good prices
Review by Carney1 month ago
Here I am waiting on a order since august 14th and as others said on here I just get the same dumb a** response same lies of oh I jist checked the order its in last step to be sent out or oh we are having wearhouse issues then carrier issues then system update issues naw you hmguys just suck at customer service and filling orders and I cant even get a person to cancel a dam order I reordered to see if would get shipped since I ordered glutamine a week after and its being shipped
So I believe you have a product issue seeing I been waiting 3+ weeks for weight gainer to be back in stock
This company has gone downhill in the last month and I'm sure Carmen will come here and say oh we apologize for the inconvenience sorry the frustation this has caused if you was sorry you would be helping customers not lying to us all
GET YOU S*** TOGETHER AND GET PEOPLES ORDERS OUT SEEING YOU STILL TAKING OUR MONEY KNOWING YOUR SYSTEM IS SCREWED UP AND NOT TO EVEN MENTION IT ON WEBSITE IS TERRIBLE BUSINESS YOU SHOULD ALL BE FIRED
AND TO FOR TAYLOR AND RACHEL TO SAY THEIR ISNT ANYOME ABOVE THEM TO TALK TO IS TERRIBLE SERVICE I GUESS THEY WRITE THEIR OWN CHECKS AND SIGN THEM
Review by Seymone1 month ago
I've tried most of the protein powder/suppliments on the US market for a 90-120 days , and I've seen and feel better all around results with MyProtein suppliments , I'm in the old geezer club and have labs done every 60 days due to multiple types of issues , and TBH that tells me more than just how I feel , there are some close seconds , but the price points , flavor, and overall results this is the most bang for the buck ,
Review by Alapati1 month ago
I placed an order on Aug 28, the tracking information still shows in transit, so I talked to the courier. Here's what they said:
"Any further action must be initiated by the sender of the item. If you have still not received the item, please notify the sender and instruct them to contact Canada Post if they wish to initiate a claim."
I literally told myprotein the same thing, they told me to keep waiting for it, like W.T.F, Canada post already told me to ask the sender to contact them, but they just do nothing!!!
Review by LaVaga1 month ago
My protein came highly recommended by a friend of mine. Through that recommendation I made my first order. Great price and I was super excited to start taking their protein and pre work out. As soon as I placed my order I received two shipping confirmations. One for a sample I ordered and another delivery for a shaker. Find it pretty ridiculous that the items can’t be shipped together and not only that I’m still waiting on 3 other items that I purchased a week ago. Find it absolutely ridiculous and unprofessional for a business of this caliber to not have their fulfillment on lock. Can’t say I’ll be ordering again.
Review by Gudo Kidawa1 month ago
Adding another review because they lied to me. "After reviewing your account I can see that your order has been allocated to a courier and this is now in the final stages of the dispatch process and will be released shortly. However, I am more than happy to offer $5 credit as a gesture of goodwill for the delay." - 8/26
It is now 8/28 - 11 days past the date of my order, and 2 days past "final stages of dispatch". Where is my tracking? Where is my order? They keep telling my lies about my order. I honestly don't believe they are sending anything and will be calling my credit card company to file a dispute at this point.
DO NOT PURCHASE ANYTHING FROM THIS COMPANY. THEY ARE DISHONEST AND WILL NOT SHIP YOUR ORDER. Order from another company.
Review by Ellynes1 month ago
3 weeks - no order. ANYONE WHO HAVE AN ISSUE - CONTACT YOUR BANK AND OPEN A DISPUTE CASE. They will help you :)
And this company is a total scam
Review by Trystau1 month ago
I started using bcaa 2:1:1 almost a month ago.I am pleased with price and performance.I am slowly going to switch over to my protein.I am very happy with these products!!!!
Review by Lanel Josafatsson1 month ago
The My Protein Impact Whey is fantastic! It goes well with water or milk, and you can also mix it with oatmeal (especially if you're a little more sensitive to sweetness). It's really smooth and tastes great to boot- the best whey protein I've used.
Review by Bytesyze Einevoll1 month ago
It’s been an entire month and I still haven’t received my entire order. This is the first and last time I will be ordering from myprotein.
Review by Golfing1 month ago
distribution company in the united states (hut group) is sketchy. products are great. Sent a video to customer service showing how the price of an individual item changed after it was added to my shopping cart as new items were added and they state that is the correct behavior to bait and switch! Promos never work consistently. Returns received to warehouse don't credit back to your card unless you call and remind them at least 50% of the time. My protein USA, please change your customer service provider!
Review by Oldcrow Rostamkhani2 months ago
I have recently put in 2 orders. One of the order was delivered yesterday. The quality of the why protein and collagen exceeded my expectation. It is absolutely amazing. Their protein blends well, and tastes great. I highly recommend the old fashioned vanilla flavor.
The only downside is their customer service, which is related to my second order. It's been 12 days since I initially put in my cancellation request. The company has not done anything since then, Each time I contact the customer service, they give out very generic answer. I have no idea whats going on with my order.
Therefore, I recommend order with your own risk. Their service quality seems to be inconsistent.
Review by Syedur2 months ago
i have ordered whey protein 2 weeks back but still order not received. Before order it shows delivery will be in 5-6 business days.
Review by Bafford2 months ago
waiting for my order for almost 3 weeks, until now I am still waiting for the order, when I tried to contact customers service, they hang up my phone 2 times, FCUK YOU MYPROTEIN !!!, Where is my order ?!!!!, is this like a SCAM?, I NEED MY ITEMS, Be careful with this company, Every Week they send me same email that tries to dispatch my order , FCUK YOU MYPROTEIN FCUK YOU !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Review by Evangelical Schabowski2 months ago
Last month has been TERRIBLE! As you might be reading from other reviews from the last month or so, their fulfilling has been horrible. They keep taking orders but won't fulfill them, and will give excuses and promises about "the system upgrade" and "your order is JUST about to be sent out" only to give you the same exact excuse 5 days later when you call to let them know nothing's happened.
Yes, their prices are good, but what is the point of getting a good deal if you never get the order? Think about this before ordering, you'll be waiting a long time, and I promise you, it is VERY frustrating.
Review by Tereasa2 months ago
Excellent customer service and products! Always quick to respond and resolve issues.
Review by Arkad2 months ago
Decided to try you guys for the first time. Waiting for 2 weeks now for my products to be shipped. Will not be ordering again...
Review by Minteh2 months ago
Have never had any issues with MyProtein USA. Good innovative products at very reasonable prices.