Good website, products and customer service. Thank you to Karen for helping me with my inquiry today.
Review by StylinJ3 months ago
Great service! Ordered quite a few items that were all very sweet. Received one faulty good though, and contacted for service. Sully was quick and lovely, helping me get a refund right away. Would shop again any day!
Review by Sasindu3 months ago
Excellent service from Shannon today, had an issue with my delivery address and she managed to sort it as soon as possible.
Review by BracknellBabe Castoreno3 months ago
Great communication service from your staff . Natalie helped me a lot !! Thanks
Review by Kiriakos3 months ago
PLEASE DON'T EVER ORDER FROM HERE
PLEASE DON'T EVER ORDER FROM HERE! It was my first time ever ordering from here back in January. One whole month went by and I still didn't get my things. I contacted them and they said it looks like the transit was lost and to wait a bit longer to see if I receive it and or for them to refund. I waited a whole other month, and still nothing. By this time they said it was being sent back and they would refund me. As I checked the refund I realized the shipping I paid for wasn't refunded. I contacted them and they told me this time that it was attempted and that is why it was sent back and they don't refund shipping costs. I told them our building has problems sometimes even with amazon and they tend to deliver it to the wrong place/building. I said my roommate Is there most of the day and it 100 percent was never attempted and or left notes that it was. They STILL said no they can't refund me. In shock at the fact that after 2 months of my order I never received the order and I still had to pay for the shipping for a order I NEVER saw. That is just insane to me how a business like this would work. I went straight to my bank as I told them I would and had to do a dispute. Please save yourself a headache and never order from this place, I wish someone would of told me that before.
Review by Perrucci3 months ago
Incredible customer service. Pat dealt with my problem very quickly, efficiently and effectively. Thank you so much. Will continue to shop at boohoo for these reasons.
Review by Senija3 months ago
umar and shannon.. thank you
Review by CKuz3 months ago
Excellent customer service, Karen was extremely helpful, my issue was resolved quick and easy! Very happy :)
Review by Ron Reeves3 months ago
Are these 5 star reviews lies?? Ordered the next day delivery, and 4 days later still waiting... Hermes the courier claim to have attempted delivery which is a blatant lie as I was in the whole time! Boohoo takes their side and really couldn't care less about refunding next day delivery charge or investigating this further. I lost all hope of getting the parcel and possibly not even getting my order cost back, as no one in boohoo seems to give a...
Review by Castel3 months ago
One item was missing from my order when I received my parcel. I contacted boohoo via what’s app in there contact. Nikita was very helpful with this issue and has authorised a refund for me
Thank you for the help with this
Review by Starck3 months ago
Great customer service through facebook messenger. Thank you Aimie for helping me:)
Review by Krooz3 months ago
Iram, was lovely and polite, so helpful and fast responding too x
Review by Afiya3 months ago
I purchased a couple items from this website and forgot to add my apartment number to it so I messaged them on FB & received a reply instantly. Jayne Y fixed my issue almost immediately!!! Their customer service is on point & I definitely recommend them!!! Thank you so much boohoo!!! 💜
Review by Mikio3 months ago
Using WhatsApp to message was a big help! Quick reply from Zuhra who was a great help 👍
Review by Anibel Riverboat3 months ago
I was concerned about my order. Thank you, Leah, for taking the time out to research more details on my order! Thank you again, Leah!
Review by Tsano3 months ago
I love all of the clothing that I purchased from BooHoo.com for me and my female family members. I also love the items I purchased for my son on BooHooMan.com too. Recently, I had a minor issue with a dress that I had ordered, but with one email and pics sent to Boohoo.com, Jess B got on it and days later I received a refund bact to my account! Thx Jess B!
Review by Advantage3 months ago
Mia was very helpful and fully answered my questions.
I haven’t come across a company so quick to respond (within minutes) and be so friendly and kind.
Thank you Boohoo. That’s why I will continue to shop at Boohoo.com over other online clothing stores.
Thank you Mia for your help - you were amazing.
Review by Werghemmi3 months ago
Amazing customer service. Shannon and James top employees. Work defo be ordering many more times in the future!
Review by Torro Calandriello3 months ago
Used the WhatsApp contact option and spoke to Jack. I had a faulty item and was amazed at the swiftness my issue got resolved (within 20 minutes) - my replacement will be with me tomorrow. Best customer service from a company yet! Great that it's not an automated bot! So friendly, interested in my issue, very funny (which helps ease the frustration of getting a faulty item) and really helpful - a wonderful experience from Jack x
Review by Myguel3 months ago
really quick and easy response to my problem. Was solved within a matter of minutes. Thank you Shaban
Review by Djédjé3 months ago
Really pleased with how quickly my emails were responded to by the boohoo team! Made everything so smooth and easy! Thank you Kieran & Danielle :-)
Review by Udanza3 months ago
Contacted Boohoo via WhatsApp,yes whatsapp!! Amazing or what!! My issue was resolved in a very fast,compassionate manor. Nikita expressed sincere apologies and immediately sent me a replacement. Great customer service Boohoo. You've really stepped ahead of the game with the WhatsApp customer service. Because of how I was treat by your staff member, I will continue to use you to buy beautiful items. Continue the great work. Yours sincerely...a very impressed customer!
Review by Malvina3 months ago
Great customer service, returned 2 parcels using the Hermes free returns and one got lost, was helped by Bethany, Connally and Jack to help sort it out thank you guys!
Review by Bobbilynn Uguildwars3 months ago
Thanks to Sophie who quickly helped me out with my order issue.
Very helpful indeed.