Although I enjoyed the boxes, Urthbox renewed my subscription without notifying me in any way. When I called them, they were unwilling to work with me or cancel my subscription. I strongly advise buying from a competitor that takes care of their customers.
Review by Palsent2 months ago
Disappointed. I gave one star for the concept and an extra star for the food, which I hope is edible but not sure because it was a subscription for a holiday gift. Small box for 3 months. It took 2 months after holiday for 1st box to arrive, which is not great but I was patient. Auto-renewal billed to my credit card, and then told "it's too late to cancel" is the great disappointment. Auto-renewal in general is unethical, especially not honoring customer cancellation requests for arbitrary reason, ESPECIALLY during COVID when people's finances are so fragile. Even essential services like my car insurance isn't auto renewed.
Review by Porthminster Shakhshir3 months ago
This place is absolutely the worst experience I have ever had with any company. I ordered a ONE time mini vegan box at the beginning of February and did not receive my package for 2 months. Also they overdrafted my bank account for a whole other box that I never gave any authorization for. I have emailed the support team multiple times and have gotten no where, they are rude to me and have done nothing to try and resolve my situation. I never gave them permission to charge my account of anything. I do not recommend at all, they steal your money and scam you. Also was not at all satisfied with the box when it came.
Review by NikD3 months ago
In my opinion, this is the worst company I have encountered and had to deal with in my 24 years of living. I purchased a 6-month subscription through Groupon (this is where many UrthBox horror stories begin) and received multiple boxes with damaged products, including one in which the drink had leaked onto the contents. I did not pursue replacement boxes due to the fact my subscription would be ending eventually... boy was I wrong! Of course, I was later charged the full price ($125) for another 6-month subscription in late 2015/early 2016 without my approval. I argued with them over email and disputed the charges with my bank. My bank decided to credit the amount back to me and I eventually won the dispute. However, it must be clear that UrthBox did NOT refund me and blatantly refused to. They denied any record of my calls to customer service (which I did place many times). I have concluded that it is safe to say that the very late arrival of these monthly boxes (and damaged boxes) are the least of your worries when it comes to this company. Years later, I still remember the stress that UrthBox put me through.
Review by Ekga Lillesund6 months ago
Were fined and had to refund people for deceptive billing practices around their 'free boxes' That should tell you everything.
Review by Patsyjane7 months ago
Were fined and had to refund people for deceptive billing practices around their 'free boxes' That should tell you everything.
Review by Boffin1 year ago
The boxes themselves are a nice idea but I had an HORRIBLE experience with this company. They literally scammed me. To start I received a gift code from a friend which I was excited about. I input the code during my check out, weirdly they require you to put down your credit card information so I did because I couldn't redeem my code without that. I checked my bank account a few days later and THEY CHARGED ME $150!!! Even though I had used a gift code. I had to email back and forth and eventually got refunded. Too add, my shipment information was not recorded after I checked out. Which was not my fault at all because I was not allowed to even go to the next page without writing it down. I had to email back and forth about that as well and finally got it fixed. I was finally happy, UNTIL 6 months later I see a charge for $150 on my credit card. I had absolutely no idea that a gift code resulted in me being stuck in monthly subscriptions. They do not allow to you have a one time offer. I was literally scammed and they refused to refund me. Horrible service, not worth $150 just to get weird snacks I don't even eat.
Review by RLEm1 year ago
I bought two 3 month subscriptions for two different addresses, one for my sister and one for my daughter. My sister got her three boxes, no problem. I got one month and then they stopped. Emails and phone calls followed and the problem was worked out. They offered to gift me 6 additional months after my original subscription ran out. In the mean time, I got hit with the auto renewal for my sister. Then in May, I received 3 boxes shipped to my house, 2 with the same content & 1 with different. Eric from customer service sent me tracking # for the 3 without mailing addresses. So, MORE emails and requested phone calls followed to find out what was going on. They blame it on shipping glitches. BTW- mine was flagged to be manually filled and shipped.
Due to monthly customer service correspondence, I requested a credit for the renewal for my sister's address and walked away from the free gift, They did credit my card and we parted. A pretty frustrating company to deal with if a customer walks away from free boxes.
Either, they have idiots in the shipping department or this company is having major internal issues.
Interesting fact, I found out from one of companies that I received a sample from that this company receives the samples free in return for advertising. The company didn't know how they got ahold of samples because they won't work with them. In closing, if you don't mind monthly phone calls, emails, or headaches sign up! If you want a well run subscription please choose another company.
Review by SMResident1 year ago
Most unethical company ever!!- It takes almost 2 months to get your order- A negative review was made on several review boards and when Urthbox found out, they sent a cease and desist letter to remove the comments. The two names from Urthbox were totally made up and the people didn't actually exist.- Urthbox bought stock from a company *Try the World) who went bankrupt. They bought it at a discount, and then sent it to their companies. The small family-owned producers were never paid for their stock and it affected their whole company. Some of the items that Urthbox sent out in their "monthly box" was expired.- Urthbox sent an email stating they had nothing to do with Try The Workd )the bankrupt company, yet they both have the same mailing address.DO NOT BUY FROM URTHBOX! THEY ARE UNSCRUPULOUS, UNETHICAL, AND LIE TO THEIR CUSTOMERS!
Review by Yhan1 year ago
This company is absolutely not worth your money. They do not ship your product until 1.5-2 months after you make the purchase.
I never received any tracking information for my package and had to constantly call/email customer service. It is hard to get through to customer service so you're forced to write an email. They refuse to call you and speak to you on the phone. This company is an absolute joke and I wish I could take back my purchase.
I purchased this as a gift for my father and was extremely disappointed that it took 2 months to arrive. My father forgot he was even getting a present.
This then auto-renewed on my credit card, which I had no idea was happening as that is not listed ANYWHERE on their website when you purchase this as a gift. I am beyond frustrated and will never purchase from them again.
Review by Rylox2 years ago
My son got me three months of urthbox for Christmas. After several attempts to register my son emailed the company and was told they were overwhelmed with orders and to just be patient.
We were finally able to register in February, but then did not received the first shipment until well into April. The shipment was lackluster to say the least. The snack selection was mediocre and most of the items tasted and looked like they had spent some time in a warehouse that was not climate controlled. I had to throw some of the chewier items away because I didn't want to risk breaking a tooth.
Unfortunately for me, there was a holiday special that provided an extra free box of snacks, but they didn't tack on an extra month. Instead they sent me two of the same mediocre heat tainted boxes with the exact same products in them. The following month brought different products, but of the same poor quality and just not very exciting or interesting. I could have gotten any of the products in a fresher state from any one of a hundred stores in my city.
Also, if you order this thinking the snacks are healthy you will be in for a rude awakening.Not especially healthy or even that tasty. My son tried to do something nice and different for me, but I feel bad that he wasted his money on such a poor experience and made sure he saw and sampled what I received.
Review by Kenwood2 years ago
Extremely bad experience!
1) I started the subscription early August (August 8th) and the first box was received on 25th Sept --> after 1.5 months. That is way too long a waiting period
2) They automatically renew your subscription without any e-mail or any notification. This makes you feel that they are desperate for customers and will go to any means to extract money from them. Now a days, almost all subscription based companies send you an e-mail a couple of days before the renewal period to notify you or the least they do is drop you a note when they have renewed
3) The only positive thing was that they agreed to return my money when I disputed. However, they could not even see that through. After multiple attempts to send across a check to me (how difficult can that be, right?) , they failed (sent it to wrong address the first time and did not correctly process it the second time). Now they have told me that they can't do anything about it and I need to put it up for dispute with my financial institution... Pathetic!
Opt for other services out there. This is not worth it.
Review by Ahashanul Mwangemi2 years ago
If I could put no stars I would.
1-I am now working with my credit card company to get the refund UrthBox claimed they would give me, I will be reporting their fraud to the Canadian Better business Bureau as well as the FDA in the United States. I have been waiting 2 months for my refund. No product. No refund.
2-Boxes arrive 1.5 months late. I assumed the boxes that arrived between the 16-22nd of each month were the box for that month and not the previous. This causes confusion when a person wants to cancel an automatic renewal. My "June" box arrived on July 22nd, my "July" box arrived on August 16th.
3-An automatic renewal for a 3 month subscription showed up on my credit card before I had received my second box of the first subscription. This happened because they send out the boxes late. I was not expecting the automatic renewal to happen so fast!
4- I called to stop the subscription renewal and was told that they were following their own automatic renewal policy of renewing if I hadn't canceled 30 days before the last box on August 1st for the September box. By then I had just received the second box and the third box hadn't even been shipped yet! Yet somehow they were able to charge me for boxes 4-6. Fine. My mistake for not noticing that the boxes arriving were a month and a half late.
5-I agreed to buy the first of the three boxes on the automatic renewal because this was their policy but I HAD TO READ THEM WORD FOR WORD THEIR OWN POLICY TWICE from their website before they would agree to refund me for the two months (boxes 5 and 6).
6-I received an email stating that I would see the refund on my credit card in the next 5 business days. No payment was received.
7-I contacted them again to let them know that I had not yet received the payment. Again they said that I would receive the payment with in 72hrs. The payment never came.
Review by Asfah2 years ago
It's been a week almost two and still no box. This site is a waste of time and the customer service is terrible.
Review by Ados Mazeikaite2 years ago
I love ordering gift boxes for friends and family and have had very good experiences with Brotein Box and Allure Beauty Box to name a few. However, I ordered a Bestowed (now called UrthBox) 3-month gift box as a gift for a friend. Ordered in July and the first box was due to come in August. Had no idea if or when the gift was received because they do not send tracking. Upon contacting them (virtually impossible to reach by phone - they suggest emailing them and it takes 24-48 hours to respond!) they informed me I would need to contact them every month to get tracking. August box was finally received the end of the month. In September, I reached out to again request the tracking info. When they finally sent it - it was tracking info for August! I emailed several times last week and have heard NOTHING. In the meantime, as of October 1 they have conveniently charged me for ANOTHER 3 month subscription! Really?!?!?! I don't even know if my friend has received the SECOND box, much less when he will receive the THIRD one - and they are charging me for ANOTHER 3 months? Tried to call this morning, but can't get a live person. If you leave a message, you are told they will call you back within 24-48 hours. I've now left messages and sent multiple emails and am waiting to hear back. Also calling my bank to report the charges and have them removed. Don't waste your money on this one! A reputable company would have customer service available to respond in a timely fashion.
Review by Kruzel2 years ago
Received a gift certificate for the site and used.
Low and behold - just was charged for another six months and company will not cancel until another six months of delivery occurs. Company rep says it is their policy.
Feel deceived and disappointed as I do not want product being shipped.
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535 Mission Street