Ana doing a great job at reassuring me to trust the process.. we ran into a little slow down, but with great optimism look forward to completing our project! Thank you.
Review by Stakh1 month ago
Very excellent service, had a logo rushed and achieved everything I needed to get a logo done same day! HIGHLY RECOMMEND
Review by Tyreine1 month ago
So far I have been very pleased with this process. The chat help from the beginning has been, easy, informative and pretty much effortless. Anna Vaz was excellent and quick to work with. So far so good!! I recommend this company.
Review by PalletOne2 months ago
Amazing for start up businesses especially because of how amazing their cooperation is, they make it very simple and easy to deal with. Very professional and highly recommended if you want a good website that not only connects with your audience but also leaves the best impression. Will definitely use again!
Review by Paceb2 months ago
Anna was prompt, informative and very helpful.
Review by Chrisml2 months ago
I am a small business owner and not sure what I was looking for. I try a couple other places before here, but I was not convince. Uptown Logo offer me my money back if I did not like the logo. I am very happy with the work, time, and support I received form them. They have a great team and great prices. I hope to keep using them as my business grows. Thanks Nick for the design and Berry for the support!
Review by Damions Derrow2 months ago
Anna was top notched, very helpful and patient I hope to continue to work with these people in the future with my other projects.
Review by BCPrez Derrow2 months ago
Uptown Logo Design designed our websites and brochures, and we couldn't be happier with the work they did.
Creative images; beautiful designs; excellent ability to translate varied business concepts into relevant designs.
Up until last month we were struggling with our website that had been developed almost a decade ago. Although we had our regular customers, getting new ones was a problem. Consulted many companies, but nearly all of them gave us these exorbitant rates that we were about to give up all hope of getting a modern and appealing website that would enable us to retarget our business to the new buyers.
A friend then suggested that we talk to Uptown Logo Design, and when we did, we knew our problems was about to get resolved. The person I talked to, Kevin Reed, was more than understanding and the way he explained his understanding of our industry and the prerequisites that we were missing, I could tell he knew what he was saying.
Long-story-short we got designs that needed little to no tweaking to get that perfect appeal. And once that was done, our project manager Jason made sure everything turned out as good as we had wanted it to be.
I am so glad to have contacted them, my friend Frank who gave me the cue and their team of design and development professionals who did a terrific job for us.
Definitely recommending them!
Review by Rawbones Agvent2 months ago
I love this company. So far everyone has been very helpful. Randolph and Anna, Thank you for everything so far. I see a great future of business between us...Highly Recommended!
Review by Lutherfromparis2 months ago
After receiving files that were not at all what I expected, Anna Vaz was extremely helpful in helping me submit another idea for the second revision. I greatly appreciate her help in taking the time to understand what needed to be done.
Review by Genett3 months ago
I wonder why some dou--ags have failed to understand how the dashboard works. All they needed to do was get in touch via their live chat button and get their trucks on track! Anyways, the logo I got designed is a fruity fun just as I asked them to create and submit. Maybe the ones giving bad reviews are having bad weeks or something like that
Review by Olubusayo Shendrik3 months ago
A very innovative team of designers I must say, I sent them a few samples to get an idea for my logo putting in their own twist on it, how they did it looked great and it showed the effort they put in just for a single logo design. A pleasant surprise.
Review by Karihappy Koushik3 months ago
This is going to be my HONEST unbiased review of working with this company. I SERIOUSLY encourage you to read this review as this review will heavily describe the kind of company this is.
Wow where to start - so let’s go over potentially the worst factor, customer service. I’m sorry but customer service whilst designing a logo is absolutely vital, this companies customer service is beyond abysmal, diabolical. Now I’ve gotten that point forward let’s move on to the story - stay with me, this is important.
So let’s start from the beginning, I needed a new logo for my company, (to give you context, my logo is an owl) so as you do I had done the research and found some inspiration of a logo on google, now remember that word ‘inspiration’ since it’s key. So I’ve come to this company and I’ve paid for a package, I had described that I wanted an owl, and I’ve made it so simple for them, I attached the inspiration logo that I found and google and requested I wanted a similar logo, same sort of style, but I wanted them to put their own creative twist on it so it wasn’t the exact same logo I sent them. Why change it you may ask? Let me explain - if you’re business savvy you will understand that you can’t just use a random logo found on google and use it for your company, as this can result in massive copyright, so that’s why I told them, and I made this very clear, that I did not want them to recreate that logo, just make a SIMILAR design and put a twist on it - you still with me? Great - so I also requested that I just wanted the logo image, and not any text, since I have my own text logo sorted and what not - remember that part too, that is key. So fast forward a few days, my logo has been sent, the first revision has been uploaded. And you’ll never guess what they had sent, you ready? They had sent me, the EXACT and I mean EXACT same logo I sent them as ‘inspiration’ and just removed the background, and ready, put it on some TEXT!!! So essentially they disobeyed my two most important and vital requests! Not only making it legally impossible to use the logo (since it was the exact same thing I found on google) it also was wedged inbeteeen some text, so I couldn’t even use the logo even if I wanted to! So I was shocked, so I contacted my designer via live chat, I waited a whole 7 days to get a message back and I explained the situation, not only was he horrendously unhelpful, he also could barely speak English so that didn’t help either - I requested a phone call with him and he agreed. So we get on the phone, poor English and shambolic mannerisms, he would cut me off in the middle of a sentence and not listen to me when I was explaining my problem, complete unprofessionalism. Regardless, I looked passed it and he said that he would talk to the senior designer and get this sorted. He added that it would be sorted and uploaded within 24 hours, fast forward 4 days, finally the next revision was uploaded - so his promise was invalid. Anyways the revision and I kid you not - was the exact same logo I had sent them, except they had warped it and made it fatter, annnnd they again wedged it between text! So I was livid - I said to my designer I wanted a refund, he offered me one last chance to get this fixed and I would have the fixed logo by tomorrow morning, so I thought no harm - next morning comes around, no logo, next day.. no logo - 5 days pass, no logo, on this day I message him asked where my logo was, he apologised and said it would be ready in an hour - this tells me that no effort at all went into my logo, so I was correct - 5 hours later my logo gets uploaded - hooray they listened and removed the text, but, that’s not it - now before me I have 3 logos - 1. The same logo I had sent them at the start, but it was fatter. 2. The same logo I had sent them at the start but the face was uglier. And 3. The EXACT same logo I had sent them at the start.. horrified by this I had enough, I requested a refund and that is where I am at now, by reading other reviews I can see that they lie about giving refunds and what not do we shall see! Honestly and I mean this, do not work with them. Save yourself the time and stress and money, and Go somewhere else. Thanks
Review by Vedang3 months ago
I just started a new business and was in need of a logo but didn't really have a final look I wanted. I sent them a few examples and they were able to design exactly what I wanted. It only took 2 days for everything to be completely done! Their customer service through the chat feature was also amazing as I had some questions along the way that they were able to answer right away! I am very happy with my logos and will be using them in the future as I would like more logos to put on merchandise that I will be selling!
Review by Raeyna3 months ago
Great work. Better than I could have done ever!
Review by Rumbidzai3 months ago
At first, I was not clear what I wanted and did not like the designs. I found a picture and submitted it to them and they worked with me and now we love the designs. The copyrights are additional. Very happy though with end results and not expensive.
Review by Shirmet3 months ago
Anna was great!
Review by Henrok3 months ago
From someone who’s had past dealings with horrible service and unprofessional behavior from other website developers, Uptown logo design is by far the best in terms of being professional with clients and giving the desired quality for their designs.
Review by Heatleys3 months ago
I was looking for company logo. Uptown logo made this process easy. Great communication and customer service. My logo was completed in just few days. I highly recommend this company.
Review by Masgax Bane3 months ago
I was sold a bill of goods in Sept of 2018. Branding, Logo, Website, Social Media Management, etc. Almost a year later, all I have is a Logo and a couple of screen shots that look just like my old website and now no response whatsoever from my rep Lucas Frater. I have requested a full refund of everything except the Logo, and await a company response to determine if legal action will be necessary.
Until I hear how the company is going to deal with this, I would say steer clear.
** Also noted - most of the 1 star reviews complaining about lack of performance, etc- were from late 2018 to present (Mid 2019). Wheels appear to be coming off the cart there.
** Update July 29, 2019 - After them making excuses that no one was monitoring last agent's email - and that he left the company, I was reassigned to Jason who promised me they would have my website delivered within 10 business days. It has been 1 additional month now- still no website. And as of today, no answer on phones at ULD, and no response to emails over the past week.
They have $4,400.00 from me for Logo, website, Branding, Logo and Social Media setup - only a LOGO has been delivered.
They are non-responsive to BBB - next stop is AG.
If they are still in business, I will be surprised. If not, watch and they will pop up with a new name soon!
Class Action, anyone?
Review by Abster Karak3 months ago
I am very pleased with my logo. I had a good idea and a sketch of what I wanted, and they delivered a very professional-looking logo. On the package I purchased, I could not get high resolution files, and I didn't realize that going in (which is why I gave 4 instead of 5 stars). For my needs, however, it turned out that type file wasn't necessary after all.
Review by Aakash3 months ago
Very much satisfied with my logo design. They have the understanding and creativity needed to create a logo for any new startup. No complaints here. Thanks
Review by Nemodo3 months ago
Purchased All In One pkg. Process has been strenuous at best. MONEY BACK GUARANTEE is false no refund after ANY change request. Fast turn around time is FALSE. Problems immediately w/no instructions - they don't email, everything must go through the online dashboard & chat from their website. Finally got logo. Fell for an upsell for copyright protection, asked for refund bc it is included in pkg had to go thru AMEX for refund bc Uptown wouldn't process. Logo is supposed to have (c) for copyrighted. Repeatedly instructed for sample of website to be in English and it remains mixed English/Spanish. Had to repeatedly request the final stationary packet be created with our info. Repeatedly requested a change to the address format to be standard U.S. Questions about items purchased go ignored. The only info I can find on this company is the address is for Wilshire Mail Box (box rental company) in Los Angeles, CA. I suspect they are not even in the U.S.A.
Review by Aizad3 months ago
Terrible experience, artwork provided was mostly clipart that looked as if it had been done in mspaint, designers failed to listen to feedback provided even after providing concept sketches. They were so fast in submitting samples, it was obvious that little time had been spent working on the design. Most were of a single color or cheap low quality designs.
Review by Parvinai3 months ago
Recently worked with the team at Uptown Logo Design and I am so excited with my logo design and stationery. From the first contact with Kevin to the regular updates by Nick, everything was smooth and tidy. I literally have only been giving insights on the designs and the team has been wowing me thing past week.
I am very glad that I settled with Uptown Logo Design for my logo designing task. And why wouldn’t I, they provided the most cost-effective quote which I just couldn’t say no to. I wish them and their team all the luck in the world so that others can enjoy the same quality of services as I did.