So I ordered two packages, paid extra for them to come in two days. Estimated delivery time was from 9 am to 1pm. Tracked driver for hours in a neighborhood not too far from me. Prior to that though, he was literally within walking distance from my address. Then I received notice that UPS changed my delivery date from Friday to Tuesday. I am beyond upset. If it's not an involuntary delivery date change the packages dont show up until 9 to 10pm. But fedex and usps comes before 5. I so hate UPS.
Review by Omarlatif2 weeks ago
I order desktop on Amazon to be able to work.
The company shipped and the desktop it was coming on time but when it got to the day April 28, 2020 it didn't show up so I went on UPS website to see where it is and it never got scan. So I message the seller telling them that my package never came and they opening a investigation with UPS and the seller did refund my money after UPS finally answered me on their Facebook page when I asking where my package is and they got back to me few days later tell me that the seller never shipped.
Review by Krc3 weeks ago
I have a package to be delivered Friday. I get multiple delay notifications. Then I get out for deliver... then one more delay notification for the follow day. We are now 5 days past when it was originally supposed to arrive. So when asking to escalate and discuss the girl's poor customer service skills because she continues to interrupt she tells me there is no way to identify her against any other person there. Wow....
Review by Towhidur1 month ago
i recently bought tv that was shipped through them. by the time i got my tv the box had stabed holes and slash marks. pulled tv out and tv screen was solid bubble.. they were nice to re pick up next day and covered charge to re send to seller but it came back and boy box was more holes then it left.. it left today and i didnt do one damage to my package but ups says they owe seller not me.. why did i pay shippingedge were cracked ..
Review by Beyaniris Butschan1 month ago
UPS destroyed 8 of my 16 light fixtures and refused to do anything to help me. They told me it was my problem and they were not doing anything more to help. The retailer stepped up and made right everything that UPS destroyed. Customer service is a joke at best, they refused to have a manger contact me, said it was against company policy and said it would take to long to speak to a supervisor. AVOID UPS if you have options!
Review by Truda1 month ago
Not my first bad experience with UPS. Disappointing to say the least. The fees were paid by me days back over the phone. My package is till sitting at some security waiting to be cleared. If I had a choice to never use UPS, I would take that route. This is not how you build a reputation folks. You need to sort your crap out at the highest levels. I will be dealing with and recommending only FEDEX to anyone I know that needs shipping services.
Review by HBerry1 month ago
I received a notice that my package was delivered today to my mailbox. We have locked mail boxes. There is no package there. I tried calling the 1-800 # and you cannot get to a real person. It just keeps telling me my package was delivered at 12:31pm to my mailbox. Again no package is there. No human to talk to. What do you do????????
Review by Soweto1 month ago
Worst customer service experience I have ever had. Won't allow me to talk to a human. Says it dropped my package off at the back door of my local post office.
Review by Phillisean2 months ago
I ordered online and the company that was supposed to ship was ups. They said they attempted delivery at 13h... and I was home, they never rang ( or did not rang the right number) because I received a package 1 hr after from another postal service just fine. They didnt even bother to put the yellow paper "attempted delivery" to the door... like really? I called them back and they said they cant do anything about it but they will try to deliver again tommorrow... yeah right.
Review by Cyberszene2 months ago
Have been waiting on ups all day. I went to take my dog out and there set the ticket on my porch "One failed attempt at pickup" How on earth can you even call it an attempt if you never even knocked? Then they want to charge you for the second pick up?!? Are you freaking kidding me! You would think a company would care about their customers but judging by these reviews they care nothing for doing their job or their customers.
Review by Monchayapa2 months ago
Been waiting for my package for over 3 days when they said it would be delivered on the first day by the end of the day . I would recommend this company to nobody. By far one of the worst companies I have every tried to deal with. They don't care about customers and nothing is every there fault. I am truly hoping this company goes out of business before the end of the year . Like cmon look at the reviews on this website . 50 five star review and 272 one star review . You have to be ashamed when majority of people hate your company .
Review by Theodorus2 months ago
What a horrible service. Was having a package delivered. And low and behold it was my unlucky day. I got one of the drivers who creeps up stairs, leaves a note and runs. Spent five hours on the phone with customer service and to no avail. This was the Warwick Rhode island customer care center. More like customer kick in ass center. So no I have to file a claim for the item with my bank to get my funds back. Yikes a process and a half. If you think you need to you need to use ups you may be better using the pony Express.
Review by Nottooimpressed2 months ago
If I could leave ups with zero, I would. I have never dealt with such terrible service. It's amazing to me. From the package not being delivered to me to losing it the second time around and not being able to set a claim. Had to wait over 2 months for this comforter not to show up and be left with nothing. I am going to tell every single person I know not to use ups and spread it all over social media.
Review by Ebboni2 months ago
My package arrived today and only one side was taped. The box clearly was handled in a rough manner as the stuffing was falling out. Normally I would let this go, but I ordered a delicate plate. I am very upset with the handling of UPs. They usually do a much better job. I'm sad to see this.
Review by FindMyProductUK2 months ago
@ 1488 Deer Park Avenue Deer Park there is a rude, nasty, discriminated old customer agent. He should retired if he does have the patience with customers. He get out go to Staples just because O said how much Staples charges to print. He refused to give me his name and he was @ the mentioned location @ 11:15am he didn't help with my UPS label He is a must gone
Review by DBjr Camassar2 months ago
UPS has disappointed yet again, the most frustrating thing outside of having pushed out the delivery date 4 times now is the fact that they are unwilling to speak directly with the end customer and only allow you to speak to their $#*!ty ass virtual agent whom really doesn't solve any problems. NEVER using UPS again, $#*!ty service guaranteed.
Review by Stobart2 months ago
These people stole, 3,000 worth of stuff, (2) 4 FOOT huge boxes, weighing over 90 pounds, just vanished, no one knows where they went, then against my wishes I bought a 3,000 computer and these idiots claim they "tried to deliver" twice, I've been sitting in my office for two damn days, no one showed up, this is how it starts, then they "Lose" the item and then poof it's gone. These guys are nothing but modern day pirates who steal, and lie and cheat. I'm out $6,000 and their response, "well I dont know sir, we'll let you know of it turns up" basically oh well"
Review by Buttigieg2 months ago
Ups will not even try to find my apartment building even though my bf has a disorder that needs time sensitive medicine delivered monthly
Review by AmWisc2 months ago
On Friday March 20/2020, I went to ups store and
Send package to IRS Express I was told will be delivered by Tuesday but every time I check its reschedule they keep going after hours what is wrong with these people are they that stupid,how come they never check the office hours it's like right there on the f****** Monday to Friday 8:30an to 4:30 p.m. idiots...
Review by Rafiaah Davancens2 months ago
I was suppose to receive a phone call on when to pick up a package and I never received one. He also Lied and told me that I could pick up my package after hours. I really needed this package before I flew out tomorrow but oh well I guess. Don't lie to customers!
Review by Shanneice Chevadisaikul3 months ago
Once again, this sorry ass UPS driver did not attempt to even get out of the truck. I wait ALL day at the door for nothing. This is the norm for UPS, people. Because nothing ever gets done to punish then or make them better. Even when you phone number is on the package, their boss says they're not obligated to phone you, even after dialing *67. Trust me, nobody wants your freaking number! This is why I love Fedex! They go above and beyond to please you. UPS sux balls. They will stay the same. They will never get better...
Review by Bunker3 months ago
I've now had parts sitting in Peterborough for a week and when I called I was told they are in a trailer and won't be unloaded any time soon so I can't even go pick them up,worst shipping I've ever dealt with I've recently had to reorder and have fedex deliver them 3 days later I had my stuff. I'm still waiting for the shipment from UPS,where is your customer service
Review by Addena3 months ago
On January 20,2020 I called and also contacted UPS on line. Still no response from them doing the investigation.
What a shame who upper management always this.
I would give zero stars if I could
Review by Womblez Garratts3 months ago
I live in an apartment, I'm not sure if the delivery drivers are lazy or something but they dropped off everyone's packages around my apartment and decided to delay mine by a business( this happens often apparently)
They had my package so no excuse. I realize times are tuff, but I work at a grocery store where I cant just tell people
(I have your item, but come back in a day) just deliver if you have it!!! It's your job
Review by Dónall3 months ago
Don't use if you have any intelligence. Spent 2 days waiting for those idiots to pick up a package. Lazy lazy lazy