The quality of the products is horrible but not as horrible as customer service which is non-existent. Also if you make the mistake of ordering keep in mind that it will probably take over a month to receive your items.
Review by Newway2 months ago
I have shopped at Uniqlo stores for years, and am happy with their products. In December they had a promotion with free shipping and a bonus item. I ordered eight pair of RED socks and got a ninth pair as a bonus. What was delivered were nine pair of PINK socks. When I tried to get them to correct the order they said they could not, but would give me a full refund and supply a pre paid return label. I could keep the bonus pair (donated them to a shelter) and there would be no restocking fee. RESTOCKING FEE FOR THEM SENDING THE WRONG ITEM. They did process the refund but I had to contact them again to get the restocking fee refunded.
Because of the lock down, and thinking my earlier experience was an anomaly, when they offered free shipping (mid April 2020) I ordered eight pair of RED socks (no bonus this time). What I received was 8 pair of PINK socks. Got the return label but I will never use their on line service again, and I am waiting to see if they try to charge a restocking fee this time..
Review by Priyankshu Pollaro4 months ago
I bought a winter jacket WOMEN SEAMLESS DOWN LONG COAT I expected it to be much warmer than it appeared to be. The size fits perfectly though. And also the quality of clips is not that well.
Review by Suszan5 months ago
I would give this company a 0 star if I can. It is the worst company I have ever shopped with both on the logistics side and customer service side. This company is a SCAM! So I ordered a few pair of pants with alterations online (was stated as free on the website) back in September 2019. They ended up charging me for the alternation and I had to call in and request a refund. Then they ended up sending the package to a wrong location, so I had call in again to track where it went. It took them 1 WEEK to get it sorted out. So instead of waiting 3 weeks (which is already long), I had to wait another week for their mistake. A couple pants didn't fit right, so I returned them in November 2019. I got an email in mid-December 2019 that the pants have been received and refunded. I never got the refund. I ended up calling customer service to figure out what the issue is. They had stated that it was a system issue they had and it would get resolved in a couple weeks. Come mid-January 2020, I still didn't get my refund. I called customer service again, and they gave me the same answer, to wait a couple weeks as they're still trying to resolve it. This same cycle goes on for another month. As of today, end of February 2020, I have not received my refund and I don't think I'll ever see it. It's already too late to do a charge back since it's pass 120 days. I will never shop at Uniqlo again! Horrible company.
Review by Cherihene7 months ago
Uniqlo has an option to use GiftNow. If you use GiftNow, they will apply an estimated tax base on the highest sales tax in the country, with that honor belonging to California (12%). The tax is applied regardless of whether your state charges sales tax on clothing or not. If the recipient lives in a state where no sales tax is charged, the recipient receives the tax amount in the form a gift card. This is done without your prior approval. So if you send someone a gift costing $200 you will inadvertently give the recipient an extra $24. If the recipient never redeems the gift card, guess what? Uniqlo benefits from the unused amount.
Review by Tanjanica Proteasa7 months ago
Made a purchase on a Wednesday and the shipping time they claimed was 3 to 5 business days. They ended shipping my order several days later than they said and according to the tracking number I will receive the package in a total of 8 business days. Because of this situation I won't be able to receive it. I made a claim by facebook, by email and by phone and they don't give any answer. Their customer service is a complete disaster. They are scammers, don't trust this company and don't ever purchase from them online.
Review by Remz7 months ago
Would give 0 stars if I could. I ordered two Airism camisoles. They smelled like ammonia! I tried airing them out, but couldn't. They were made of bemberg silk, so apparently, ammonium is part of the manufacture process. Customer service said that "they were defective", didn't suggest any remedy, and I returned. They then refused to fully refund the shipment, after promising in writing to refund the return shipping, too, so I had to email multiple times to get that back. Then, I had to file a PayPal dispute to get the last $4.63 back (the shipping to me) and PayPal decided the case in my favor, then closed the dispute, preventing any uploading of documents, then reversed itself because documents were not uploaded, and took my cash (charges were all by credit card) out of my account. Now I have to spend even more time fixing this. PayPal's not doing good service either, obviously. Wish I had never bought anything from Uniqlo and will never buy anything again.
Review by Bonghoi8 months ago
What happened to the 100,000 heattech promo? Received a promo code from them only to find out a few hours later Uniqlo cancelled the order. No charge according to them but still holding the funds for shipping. Whatta lame way to handle business! Shop elsewhere. All hype major disappointment
Review by Arijniaz10 months ago
I bought a pair of jeans and used their size chart to determine the correct size. They ended up being way too big. I spent $5 to have them shipped and now I had to spend $7 to return them. I was out 50%! This was not a good experience for me. I just want buyers to be aware.
Review by Cantrill11 months ago
online size specs are completely bogus and overstated. Ordered chinos and jeans, and both arrived too small. Then, to add insult to injury, they charged me $7.00 to send back my return for the privilege of waiting 14 business days (from the time that they receive the return) to get my money back. Avoid ordering from Uniqlo online. I won't be doing business with them again.
Review by Sherrilea1 year ago
Uniqlo falsely stated that they did an in-depth investigation into my missing package, therefore no refund per Various Uniqlo puppets, including the supervisorscontrary to what FedX told me that my package was only tracked as delivered. It should've been put in complex parcel lockers. Shocked that an international store would provide such poor service. Unsubscribed, never to set foot in bottom feeder place. They don't answer emails either. Might be having cash flow probs if they're so desperate for monies. Buyer beware...
Review by Radkliff1 year ago
Purchased a coat that was on the Final Sale rack marked as $19.90. I was charged $39.90 for it at the till but didn't catch the error until I got home. Uniqlo customer service did nothing to resolve this and did not honour the tag price. In addition, they took over a MONTH to respond to me via e-mail! I had to prompt them twice to get a follow up. It's a shame I'll no longer shop at Uniqlo. I love the clothing but this experience was awful.
Review by Bafford Uiterwijk1 year ago
I bought 4 items and I don't know how they can charge me 5 items (extra $109.90). When I came back to ask them why and their attitude very bad. I'm very disappointed and they not even say apologies instead they look at me like a thief. I'm still wondering how can it happen when I only give them 4 items and they charge 5 items. These staffs who served me are "Trisha and Sophia".
Review by Leahpearl1 year ago
I like Uniqlo products but I'm very unhappy that they refuse to unsubscribe me from their emails even though I kindly asked them several time. To top it off I was interested in one of their jackets so they have harassed me by reminding me that it's abiut to be out of stock with at least 3 mails in one day! This is TOO much!! I'd be more apt to purchase something if you would leave me alone!
Review by Ciclisto1 year ago
On April 1, I ordered and paid for several T-shirts. My credit card was billed on the day of order. According to the website, my order was to be delivered by 4/9. When I check the status of my order, it is still "processing." The company states that my order is "on hold" but they will not tell me why and will not provide a specific ship date.
Review by Engelbert Boisley1 year ago
I was ordering worth of $170 for my work and since they don't have it on store I order online, guest what I never get my package, and even on the fedex said leave it on front which not in front of my apartment door, and probably they drop it to a wrong building but customer service is not help just saying we can't give you refund, I didn't even ask for refund I ask for what I pay for. But they just don't care. And I read a lot off same experience but it's too late. Their company is really bad. If you need to get something better to the store never online, you might not get your package and lose a lot of money.
Review by Ove1 year ago
Dear Uniqlo, I still haven't receive my recent order i placed on Monday for nxt day delivery. I tracked my ORDER it said delivered to Porch. Firstly I don't have Porch. Lastly this web order has caused me a great deal of stress and inconvenience. Could you issue a refunds .thnks https://t.co/VboNlMLffg
Review by Tearionia1 year ago
Placed an order, 8 days went by still not shipped.
Still in processing status. Try to call, got put on hold for long time.
Review by Ziraki Fgarty1 year ago
Sent my clothes in for refund a while ago. All my inquiries about the refund situations fell on deaf ears. There were no replies at all. It is very ironic their email adress is "[email protected]". They definitely do not care at all.
Review by Kyleburn1 year ago
Sent my clothes in for refund a while ago. All my inquiries about the refund situations fell on deaf ears. There were no replies at all. It is very ironic their email adress is "*******@mail.uniqlo-usa.com". They definitely do not care at all.
Review by Bella1 year ago
High-quality products at reasonable prices. The staff members are always helpful and happy to help.
Review by Lalukeka Duboc1 year ago
I ordered 3 items from their online shop and the parcel was lost, the customer service is useless, they don't do anything. I found a lot of bad reviews of Uniqlo too late. I was not the only one whom they robbed. They are just thieves, stay away from them.
Review by Worshipful1 year ago
I ordered 5 items online that were the incorrect size. So, I called the customer service, which underestimates the wait time on the phone. I asked how I could exchange the items, and they notified me that the only way to exchange the items is in a physical store, where they would assist me, and there is no way to see if they have the items in stock or to have the items reversed.
After waiting in line for 20 minutes to exchange the items, I was notified that I had to go find the five items independently. Then I was told that they could only exchange four or the items because one was an online exclusive. However, the manager said that if I called the customer support, they should be able to exchange the online exclusive item.
When I called the customer support, they said that they do not re-ship items, so the only thing I can do is to return the item. So, basically, there is no way to exchange anything that is an online exclusive, which is fine, but it should say that on the website, and the first customer service representative should have said that on the first call. I will be going back tomorrow to return everything and will no be buying from here again.
The reason that I have Uniqlo two stars is that their clothing is pretty good quality for the price point, but it's not worth the hassle, the unknowledgeable customer service representatives, or a business where the services offered do not communicate or work together.
Review by Antusk1 year ago
worst customer service! waited 40 mins and no one picked up the phone call! The website is even worst, transaction failed when placing the orders no on e in the store can help
Review by Ruins1 year ago
I just come back from the Brussels Uniqlo shop. What was supposed to be a nice shopping experience for me, ended in a real nightmare. At the exit a security man held me saying one item had not been paid. The man at the cashier behaved like he had never seen the trousers I was supposed to have stolen. I was taken to a white room upstairs with one seat. I had to sit down and wait for another security man watching the purchase at the cashier on camera. With twice "I am sorry' in French although I am Dutch speaking, I was sent away. This is not customer care. Be polite until it is proven you are a thief. I was treated like a thief although I did not make any mistake but ever entering this shop. This will certainly be the last time as well....