Georgette did a balayage for me. During the consultation that she was 25 minutes late for I was pretty specific in what I wanted and Brought in photos.
During the appointment I again let her know that I wanted -- blonde weaved into the front and the sides like I currently had it and amped up with the rest of the pieces that she would do. This was really important and if she wasn't going to do this I would have gone to someone else.
During my appointment I was left with bleach on my head for over 30 minutes. I checked my phone. I even asked some of the assistants to get her because I was starting to freak out how long I was sitting there and felt my hair burn. Guess what parts of my hair are totally damaged! I'm using olaplaex to repair but I've never in my history of getting hair done had my hair this damaged.
To make it worse the front wasn't done. There are two strips that she put in. Nothing on the sides and when my hair is in a bun it looks dark. Not what I asked for. I was told that she had a lot to do in the back that's why the front wasn't fully done. Ok.
I sat with it for a week and called the following week for an appointment for an adjustment. Receptionist said no problem. I also specifically stated that I had my hair done a week ago.
I called today to change to a different day due to a time conflict and also see if it would be possible to see another stylist because to be frank I don't really trust Georgette with my hair. The receptionist called the manager to check. I then receive a call back saying that there is a 5 day limit when I can come in for an adjustment and I would have to pay. I was like nooo. You never told me this, and then she said it's on the website under the policies. Clearly this salon doesn't care about making their customers happy. I will not be going back for any service nor would I recommend this place to anyone.
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