Unilux/Weru manufacture doors and windows which are sold as premium quality products with a 10 year warranty, they also have a premium price tag. Unfortunately Unilux/Weru do not offer a premium after sales experience!!
I bought doors and windows from Unilux, something I now regret as one of the doors has developed a fault with the locking mechanism. Unilux no longer has agents in my area and under European Law it falls back to the manufacturer to sort out such issues. Despite weeks having passed and numerous emails and phone calls to Unilux/Weru I am no further forward. My emails are now being ignored. There is little point in advertising a warranty if the company will not honour it, something I will be making the German and EU authorities (European Consumer Centre)aware of.
My recommendation to anyone looking for doors and windows is to shop around, there are plenty of suppliers of quality products and good customer service out there at similar or cheaper prices than offered by Unilux/Weru.
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