I purchased multiple customized cups and only one of the items looked defective with very blurry unclear print and looked completely different from others. I complained to the customer service but they made a stupid excuse just like printing on the cups is difficult and don't always come out clearly etc and didn't replace to the clear ones. That stupid cup costs almost $30 and they are not professional enough to make sure all of their products are not defective before they shipped and never replaced to the new one.
Additionally, took almost 1 month for shipping and didnt send the shipping notification. (Actually got shipping notification after I received the products).
Review by RiGr2 months ago
Took over a month to receive my product. This is not a US based operation as item is shipped by DHL, indicating it is shipped internationally. If you don't mind waiting, in other words not a gift that you need by a certain date, then the products they sell are average in quality.
Review by Reetik Colwil4 months ago
PRODUCT WILL GET LOST IN MAIL AND THEN THEY WILL ASK YOU TO PURCHASE ANOTHER ONE BUT THEY WILL GIVE YOU A 30% Discount WHEN YOU DIDNT EVEN GET THE FIRST ONE AND ALREADY ASKING YOU TO PURCHASE ANOTHER ONE.
Review by CaliDC Jardan1 year ago
I ordered a large size mugged with three animals. The images were small and no preview of the item is available. When I received the mug, the image was the size they use on their smaller sized mug--mine looked cheap and the image was too narrow. One of the German Shepherds looked like a retriever. They had me send a picture, and said it matched their website. They refused my request for a refund, but said they would love to help me in the future. "Cheers!" @$26 per mug, a total rip off.
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