Under Armour Reviews

How is it possible that EVERY order shipped with Lasership (a notoriously unreliable and dishonest company with the lowest BBB and customer satisfaction rating) gets routed to the incorrect Delivery facility and never shows up? Both 1LS72232122601421874 and 1LS72232122601384101 have this issue and the latter has been over 2 weeks and no change in status. The UA order numbers are US-04211548 and US-04378710. Both orders were for 2 day shipping as well.

I call Lasership everyday and am told by usually rude customer service representatives that my package is being re-routed and will arrive in 1-2 business days but it never does; never. I have the exact same problem when ordering from other companies that use Lasership. Every time this happens I have to spend so much of my time on the phone with UA customer support so I can request a replacement order which then takes another 9 days or so. Hopefully the replacement doesn't again get shipped through Lasership or I have to go through this ordeal again.

I love UA products, and the UA customer service is always great but it's not worth the aggravation of ordering from UA any more, nor having to wait weeks to get something I expect in 2 days. As long as you continue to use Lasership I will no longer patronize Under Armour.

Bought under armour hovr shoes for INR15,000 and the fabric is wearing off in my 4th month of purchase - Customer service team refuses a replacement - never again

Please note that we offer exchange of products in case of manufacturing defects in the warranty period of 90 days only.
We regret to mention that we will not be able to offer you an exchange here.
Regards,
Customer Service Team

Sent: Wednesday, January 27,2021 11:59 AM
To: Customer Care India
Subject: Re: Defective shoe and requesting for a replacement

Dear CS Team,

The shoes was bought on 20th August 2020 during the Pandemic and hardly been used due to our society under lockdown as there were many cases. Thereafter due to the severe cold in Gurgaon one has hardly stepped out.
I was in touch with the customer care chat online on the website early December but till not did not find a resolution. I then had to reach out to your MD - Tushar GOCULDAS.
There is no question of abrasion with an external agent. The fabric tear of the shear is a defect and one doesn't pay INR15,000 for it to tear in 4 months.
I expect a replacement and not a mending for something this expensive.
Look forward to hearing from you at the earliest.

I returned 2 different pairs of shoes, 1 mens & 1 womens. Called/emailed about the status of my refund since 1 refund went through but not the other. I got email after email from separate customer service reps stating my refund went through. The 1st refund went through as the company promised, the 2nd (per the email from the company) was be in my bank within 3-5 business days. It has been over 15 business days, I am still fighting with them and now it has changed to 14-28 days and then 14-28 business days. Per the email from Under Armour this should not be the case. I also should not have to fight for a refund on shoes the acknowledged receipt of in the middle of November.

If you want to order online from this company, dont waste your time. I ordered TWICE only for my order to be cancelled. Love their products, but pointless to order from them if you cant enjoy their products if orders keep getting cancelled.

They don't even justify 1 star. No answer to emails. No one will accept call so only channel is email.
1 package lost in transit and another is still after 6 days awaiting confirmation of dispatch, a £140 jacket!

These clowns are NOT even innovators, and trying to BLOCK MY TRADEMARK initiated 4/20/2020. The reviews of the MASKS DO NOT LOOK GOOD. They fall apart. These were THROWN together at the last minute to try and SAVE their FAILING FITNESS BRAND. Look at the news of this firm. The CEO stepped down, CFO quit, and SEC is INVESTIGATING THEM for ACCOUNTING FRAUD.

YOU REALLY WANT TO RISK YOUR HEALTH TO THESE RIP OFF ARTISTS?

Epic Trademark Troll Under Armour, Inc who's failing fitness apparel brand has executed threats for 6+ years to Small Business Owners, and Entrepreneurs has NOTHING but overpriced apparel that no one wants, because it sucks.

CLAIRE WHEELER DESMOND, Associate IP Counsel uses her overpriced Harvard EDU to threaten businesses that use the word "ARMOR" (not, thats NOT ARMOUR).

Kevin Plank, CEO of Under Armour stepped DOWN and the CFO quit, and now Federal regulators escalate investigation of accounting practices at Under Armour.

THIS IS WHO THIS COMPANY IS

I'm a National Fitness Competitor, Business & Technology Expert, Entrepreneur, and Former US Marine. This company is attempting to BULLY me out of my own trademark "Breathing Armor" filed on 04/20/2020. And these malfeasant clowns feel they can push Service Members around.

WRONG. STAND UP & BOYCOTT

This is NOT an American company. It's FRAUD all the way.

Bought Face mask on their website, tried to cancel the second day when I decided to read the reviews, of course HORRIBLE reviews. suppose it's pre-order and will be shipped Sep/4/2020
They refused to cancel the order. tried several times to talk or chat to customer support, they ALWAYS hang on me. Once they ship it I cannot return it as per their policy! DONT WASTE YOUR TIME BUYING FROM THEIR WEBSITE!

I ordered the "hype" facemask from Underarmour 6/12/20 and was told that I would receive it within 8-11 business days. I later get an email after the 11th day saying that my shipping date was an error. I now have to wait another 6 weeks till 7/31. So I wait and I get another email on 7/24 saying I have a new ship date of 8/17. At this point I am over it! I contact underarmour to cancel the order and the rep says,"sorry, i can't put in a cancellation". I ask why and she says, "its at the warehouse and I can't make changes". I said," the order doesn't ship till 8/17, just cancel it". She explains she can't and when I said if it arrives what do i do to return the unopened merchandise? She says," sorry all sales are final and unreturnable". Horrible customer service. I will never order through them again! I contacted Paypal who is UnderArmours payment processor and they said a pending charge was already authorized 7/11 and its beyond their scope! Bad customer service between Paypal and Underarmour! I just cancelled my credit card who didn't see the pending charge yet, so I hope underarmour is blocked and I do not receive their face masks!!!!! Do not order anything from underarmour. They are blaming covid-19 for everything!

*I blacked out my personal information on the screenshots attached. Those screenshots are of emails from UA, Live chat with UA & live chat with Paypal since there is no number to call due to covid-19. Ridiculous!

UA is always a great company with great quality. I have bought 2 sneakers for running

This About This Warehouse The Same Coronavirus That Has The World Concerned... Cleanliness Is Next To Godliness.
I've Been Conducting My Own Research And I Can Now Say That The Sanitize Process Is Not Going To Work. If Everything Isn't Gonna Have To Do It Because Of Special Privilege. The Dust On Everything In The Building Will Make Us Sick And Has Allergies And Get Sicker. Because No Has To Clean Up There Own Facilities Like The Required Cleaning For Self. Thats Another Misdiagnosis On Everyone's Part. This Is A Dirty Virus And The Inexpensive Cleanup Is'nt
Working On Cleaning Up The Country. Its Using The Bleach And Washing Cleaning All Machines And Products And Floors And Equi.... These Will Be The Help If It's Gonna Get Done

Worst customer service ever, Long period of time waiting to answer my call,Too loud background, not professional at all and they did not honor my military discount, I am not going to buy anything from them anymore.

UA use to be a great company with great quality. Like most of the posts here, yes quality has gone down the drain. Now when you go on UA’s website it looks like they’re relying on their “PRIDE” line and the collaboration with The Rock to be most of the clothes they put out now. Ridiculous. This CEO has taken UnderArmour to the bottom. They’ve lost a consistent customer.

The quality of their clothing has gone down hill. The shipping is beyond stupid. They claim that due to covid it now takes weeks to ship something. Hang on here,....you’re not amazon with the volume they have, but yet they can still ship in a somewhat timely fashion. The CEO needs to get his head out of his FAT ASS and deal with its pissed off customers. I will not be returning to shop at UA. They have lost their touch, stick to your oversized gorillas.

I find their cloths over prized, and poor quality. As a veteran I believe they show much disrespect to the US flag and it’s veterans. I am proud to say I have not bought their products for 4 years, and will never buy their priducts

Love their products HATE their online shopping "experience"

See what i had to send them, it makes things very clear.


YOU BILLED MY CARD THE INSTANT I PLACED THE ORDER, I PAID $9.99 FOR 3 DAY EXPRESS SHIPPING WHICH DIDNT HAPPEN. THE COVID 19 THING IS AN EXCUSE I KNOW FOR A FACT TRUCKS ARE STILL RUNNING AS ARE ALL PACKAGE DELIVERY SERVICES.

PLEASE REFUND THE EXTRA $9.99 I PAID FOR SHIPPING SINCE IT IS NOT EVEN CLOSE TO BEING HONORED. THIS WAS A GIFT SO THAT MAKES IT EVEN WORSE!!

NOT TO MENTION THE DISTRIBUTION CENTER IS IN THE SAME MAJOR METRO AREA !!! MY ORDER HAS SUPPOSEDLY BEEN AT THE FEDEX FACULITY SINCE APRIL 24!!!!

They have a great eye for style
Not only is their merchandise the perfect work out clothing because they will stand up to many grueling work outs, they also have a vast selection of colors and styles.

Order a product over 2 weeks ago for my son birthday and still did not receive the product. Called customer service and they did not help at all and was very rude to me and they told me to wait till I get my product and I can return it after I receive it to get a refund. Terrible customer service Don’t make the same mistake I did and order their products online.

Caveat Emptor.

Under Armour has TERRIBLE customer service, cannot be trusted, overcharges credit cards when compared to invoices, and demonstrate absolute indifference. Under Armour retains credit card information without approval, processes orders without final review, and obstructs refunds for returns.

A few months back, I placed my first order with Under Armour. The quality of the shirts was good and on April 4, 2020, I placed another order.

Without my permission Under Armour had retained my credit card information from the initial order and when I advanced to the checkout page, I had no opportunity to review the order or input the credit card information of my choice.

I immediately called Under Armour and explained the situation. I requested rebilling and would have kept the items if they had rebilled to the correct credit card. Customer service could not do this and said to return the items.

The items were delivered in two packages, under the same order number. I called to see if it would be okay to return the items in a single package to save them a few bucks. Customer service never answered. Consequently, I decided to return the two deliveries (under the same order number) separately.

Under Armour received both packages on April 16, 2020. However, the value of only one package was refunded. After several days, the second package was not refunded. I also noticed that the invoice value of one package was less than the amount billed to my credit card.

I called several times and each time got the run-a-round. Somehow, Under Armour wanted me to think it was my fault for returning two packages when they would not answer the phone. They also tried to convince me that I was obligated to pay sales tax on items that were returned.

In any event, after four calls to Under Armour customer service, I am still waiting for a refund.

Note again that the amount billed to my credit card was more than the amount on the invoice.

Finally, Under Armour is staffed by such jerks that to unsubscribe to their email bombardment, it is necessary to check to receive something. It is not possible to completely unsubscribe.

DO NOT TRUST Under Armour!

I’ve never dealt with a company like this. Probably not going to buy much more from them. I am in the military and wanted to change where is shipped too because things get lost and was told that they couldn’t because they can’t get a hold of their distributor. Terrible customer service.

I own the Men's UA Summit Ripstop Anorak Jacket and its perfect for outdoors hiking trips. It was a gift for Christmas, which I have grown to enjoy very much. Super practical and very wind protective.

Entered the order 7 days ago. I have received 7 pieces of email marketing spam, but no update on my order or when it will be shipping. Customer Service is no help in saying basically it will ship when we get around to it. And the online account they had me set up during order entry doesn't reflect the order or ties it to my account. Terrible experience

UA gift cards steals your money

I made my order on 02/08/2020 used discount coupon and paid by UA Gift Cards, Order amount was $248.36. UA canceled my order. I received message from UA - Unfortunately we cannot accept your promo code, so we’re sorry to inform you that your order has been canceled. Ok, I wrote to support asking reload my gift cards balance. I call and write letters BUTS they answed - Unfortunately we are not able to reload the cards and cannot issue new/replacement cards.

I will never purchase from them again. Stay away from their UA e-cards you LOOSE your money.

We order from here all the time and they haven't let us down yet.

Bought a six pack of women's socks. The large logo, that sits on the top of your foot, has not had the threads trimmed from the reverse side. You can not wear them with shoes because of the lumpiness from the logo. Spent hours trimming off threads, etc. Eventually cut a hole in one pair trying to trim them to make them wearable. Will never purchase Under Armour anything again--when your product branding makes your products unuseable...

I made a purchase in November, come a week after Christmas my account was charged and then I was notified. They said system error I emailed then with no response!!! Called and all they said was oops sorry. I'm a single mother of 4 a week after Christmas with all the kids home was extremely disheartening! They could given people a warning or any advanced notice. There is a reason I was shopping in Black Friday! NEVER TRUST this company!!! With any account info!