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Review by Linda Williams5 years ago
We ordered en suite renovation items from Pioneer Bathrooms. We were surprised to find when the products arrived that they came from Ultra Finishing Ltd. The products arrived well packaged and looked in good condition. Major problem occurred with the York concentric twin exposed thermostatic shower. It stopped working after 3 days then only occasionally would work. After a month of this our plumber recommended we contact the supplier. We were passed to the Ultra Finishing Ltd tech guy who thought the problem was the non return valves sticking and told us to remove them. As the product was only a month old and we aren't plumbers we contacted Ultra Finishing again, twice, by email to request a new shower or for their engineer to come and fix the problem. We have had no reply to either email after a week of waiting and are left with a shower that hardly ever works correctly. The product supposedly has a 10 year warranty on it.
The basin unit was fine but the waste trap was flimsy plastic and started leaking after 2 weeks. We had to call our plumber who replaced the waste trap with a good waste trap system.
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