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Review by PD1 year ago
Earlier last year I moved a substantial sum into a new savings account with this bank which was offering a new high rate of interest. Had no problems doing so and was pleased to be putting my money into a bank owned mostly by the UK taxpayer.
I had no problems with customer service whilst with them.
When the Bank of England raised interest rates, I asked the bank whether like their competitors they were considering a rate change, to which they replied Yes.
They dropped their savings rates!
This was clearly a cynical initial high rate to attract new customers and then rely on customer ignorance or lethagy not to switch. Legal? Yes. Ethical for a publicly owned bank? Make your own mind up.
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