Customer service would never respond to emails. The product doesn't work and I wasted lots of money. Don't use service!!
Review by Bathma1 year ago
Bought this to monitor my kids. Never used it once because my kids don't have data. Contacted them numerous times and no response. Finally reached someone and told them I wanted to cancel. They said they would extend the 7-day trial for me but ended up denying they said that and charged me the full price. I called my credit card company, but UKknowkids said it was my fault. I couldn't spend any more time arguing, so they kept my money. The BIGGGEST SCAMMERS EVER! DO NOT SIGN UP!
Review by Ardente1 year ago
Terrible. It never even installed on my computer. Took a long time to finally get support scheduled, then I was assured that I would not be charged because the trial time had passed and it wasn't working yet. They launched a new version, still no luck. After more weeks of back and forth, I was told that ANOTHER launch would happen and to wait and see if that resolved it. Mind you, I never even used one thing about this program. It never loaded on the computer, never connected to any phone. After I wrote and said I wanted to be sure I would not be charged, they never replied, charged me and refused to refund it. Said I need to go through an arbitrator since I was passed my free trial.....which I never employed! Terrible handing of this situation. And in all honesty, I was very polite and patient through everything, yet this is still how they handled things. Ridiculous. A big waste of time very aggravating. Using "BARK" now. It works, and they are professional.
Review by Pidney Derrow1 year ago
Spent over 10 days trying to set up this app after researching many apps for over a week. It promised so many things on the website from ease of use, to monitoring all social media apps. They lied! It took forever to set up the iTunes backup functionality, then to sync it to their relay app and pics never were downloaded. I requested an additional trial period, which they did extend for me due to the troubles, but before I was able to get all the data downloaded...they billed me the $290 lifetime fee. I emailed them and they said "sorry NO REFUNDS' as it takes too long to process them. Too long? Refunds take a single-button click from their end, they just don't want to. Taking your money and not providing a quality product is their agenda. This company doesn't give a crap about security for your children, they just want you to purchase all their apps, bill you, and then keep you frustrated with their lack of Customer Support (it takes sometimes 48 hours to even get a response and they is no phone, only online chat). STAY AWAY FROM THIS APP AND COMPANY FOREVER. There are other options and I highly encourage you to use the others.
Review by Trailtec1 year ago
You cannot reach them by phone. If your having trouble logging in your out of luck, which is what happened to me. I tried to cancel but can';t do it because I can't log in. If you call their phone number, you fist have to go to their website to request a phone call from them which they say will take up to 24 hours.....REALLY! I left a message on their voice mail, twice, but no one gets back to you. I looks like they don't have any employees....maybe just one person handling all website concerns and phone calls.. BUYER BEWARE 1
Review by Trays Busette1 year ago
After months of having to reset my Apple ID due to issues with this program (sometimes in the same day), I stopped trying. Too much work. Customer service was good at first but after you ask for a refund for a program you can't use then you get nowhere. Tim Cooper has been especially unhelpful. He just keeps telling me to click on a link to retry. I DO NOT WANT THIS SERVICE. IT DOES NOT WORK FOR MY PHONES. Horrible customer service in my opinion.
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