Floor was as seen on internet. Helpful delivery driver brought it down steps it into my flat - very heavy on a hot day. Customer services were helpful in allowing a later delivery date so that I could finish renovations while taking advantage of sale deadline on same day as ordered. My fitter found the click fit needed more muscle to fit than some other flooring. Sections are long, he overcame possible wastage by staggering them, which looks fine. Excellent value in the sale, with solid oak threshold piece much better quality than usual off the shelf variety. Underlay was fine, but packs are too big so a lot of wastage.
Review by Simplixtic Derrow3 months ago
Placed the order and received the goods bang on time. Excellent communication from very helpful advisors. Will definitely use again and would recommend to anyone. Happy customer.
Review by Nidera Oric3 months ago
Great service. Delivered on time. One package was damaged but was sorted without fuss.
Review by Greyhoundwest3 months ago
Ok so they have a nice website, you get a good idea of what your buying and they have lots of variety. Always order lots of free samples, if laminate is varies in design get at least 6 free sample (max 3 at a time). The sale is just a marketing gimmick, it just keeps repeating it self continously. Thier gold underlay 5mm at £4.50sqm is very pricey for what it is (sells for £1.50 - £2.00 other Web sites) I would recommend Timbertech2 gold 5mm £3/4 per sqm but by far superior underlay. Now for any returns you have to get your own corrier which can be about £45. Company does do a price match guarantee I received £120. back although you will have to chase this up a good few times. Have not fitted laminate as yet so hopefully fingers crossed it's all good unless you hear otherwise.
Review by CarrieCurtis Dechapelle3 months ago
The flooring, trims and underlay are of an excellent quality.
I ordered online with no issues. However, the delivery date given was not suitable, one phone call and a pleasant young lady fixed the problem and I had my flooring within two days.
The materials arrived as scheduled and were in in perfect condition.
The care taken to prevent damage in transit was obvious.
The price I paid for the items was excellent as well.
Overall, really pleased.
Review by JoetheDub Kamaruddin4 months ago
Delivery was on time with a great driver ,I had phoned up that morning to check what size lorry or van would be delivering as I was worried if it would get round to my house ....I was informed it would be a 7.5 truck bringing it WRONG it was an 18ton truck ...the driver was great got as far as he could but both of us had to push the load on shingle to the garage no mean feat !!!! ... Very pleased with my flooring half of it has been laid and looking good ....Would definitely buy from UK FLOORING DIRECT LTD again ....
Review by Borislava4 months ago
I used the online chat to repeat a previous order and found it efficient and helpful. The order arrived within the week and was perfect.
Review by Patelesio4 months ago
It of a drive from our house but we’ll worth it. Great choice and availability. We were able, with the help md guidance given, choose a lovely solid oak flooring and take it with us . And it looks great now it’s down.
Review by JohnWard4 months ago
Floor was two different colours.
We ordered the floor online and it arrived no problem. When our kitchen fitter started to lay the floor he realised that it was two different colours. Since then when I first contacted the company who told me I could not speak to them on the phone, I had to email I have had no response as to what is happening other than they have to ask the people in the warehouse. This has been going on for over a week and we are having to pay our kitchen fitter for an extra days work to come back and fit it, if it is ever sorted. We are appalled at the lack of urgency to sort this matter. I was told a manager would call me and they have not. We will not be using UK Flooring Direct again and would not recommend.
Review by Abdull Alnahdi4 months ago
Nice piece of vinyl at a good price quick on time delivery
Review by JohnVogler4 months ago
Absolutely awful. After waiting in all day for my delivery i then called to ask how much longer it would be to be told that it in fact wouldn’t be delivered today. It was then promised that it would 100% be there between 8am-12pm on the Monday -not ideal but I understood that these things happen.Monday comes and guess what no delivery -so I phone again to be told they have no idea where my delivery is and couldn’t get in touch with anyone who would know. After calling several more times I was then told they had located my order but couldn’t tell me when it would be delivered -(when you’ve got a full time job and had already taken two days off to wait for the delivery is far from ideal.)
Eventually called again-far from impressed this time to be met with plenty of apologise but no information- I was then promised my delivery fee would be refunded(still waiting!) and that my delivery would be re scheduled as soon as possible.
Four days later and two phone calls a day my flooring eventually arrived.
Safe to say I’ll never order from here again and I’ll make sure no one else I know does either.
Awful customer service and no compensation for my wasted time or awful service.
Review by Mikaa4 months ago
Great flooring. Simple to order in line. Delivery was first class. Floor is going down this week end but I am delighted with the product, sales team and delivery of my floiring.
Review by Inboc Mundschin4 months ago
flooring arrived when stated kept upto date delivery driver very curteous and helpful will recommend to all my friends and family
Review by AndyJordan4 months ago
The flooring we bought is lovely, our initial experience with the customer service team wasn’t great but this was resolved with a lovely lady we spoke to subsequently.
Review by Misscaroline4 months ago
I used UK Flooring Direct to purchase a floor for my kitchen and like a lot of the reviews on this company was very pleased with the flooring and overall experience of the purchase. Because of my previous experience I had no hesitation in purchasing flooring for 3 bathrooms in our new build, we purchased the same flooring for all bathrooms but had one in a different shade of grey to the other 2 bathrooms. The light grey flooring arrived first for the main bathroom, then the dark grey arrived for the 2 en-suites, the flooring was kept separate and we found that we had received dark grey flooring in light grey boxes, after nurmerous emails, photographs and phone calls and even a request for a video opening the boxes (whoever would think to do this!!!) the company refused to send the correct flooring that we had purchased. They caused me a lot of stress and obviously didn't believe me, they said I had not provided enough evidence and would not send the correct flooring, luckily we had some offcuts which our joiner managed to fit into the small space we had left to tile with the LVT. We should not have had to do this, we had ordered more than we needed to ensure we had enough and had they sent the correct tiles we would have had almost 2 boxes spare. I would not purchase from them again as everything is ok until you have a problem then you get the total run around and they don't honour the order. I found the Customer Service to be disgraceful.
Review by Lx4 months ago
Ordered flooring lazio Oak, first order was fine no issues so decided to order more for another room. Noticed one of the boxes had broken at the end and the flooring damaged. Emailed photos to customer service and was given a refund for half a box. Checked the remaining boxes and every box was damaged over 50 percent of the planks were damaged. Emailed them back but had no response again from that advisor. Called again and asked to speak to her and was told she would be back in the office tomorrow. Called the next day and she wasn't there again and the person who anawered didn't offer to help. I was asked if I could use as off cuts and Agreed to send me an additional pack and said I'd get email confirmation. The next day arrived and I had no confirmation email. Called them again and the person said nothing had been ordered for me by the woman I spoke to. He ordered the replacement pack and sent me the email. Pack arrived 2 days later and 4 out of 5 planks damaged. Fitter managed to use them but would not order from them again. Also noticed the floor by the back door and front door has faded and has tiny white dots so the quality can't be very high. I think I should have been refunded for more than half a pack for the stress it caused and wasting my time chasing them.
Review by Quateah4 months ago
Great product at a truly great 'sale' price. Delivered on time as arranged. No damage to any boards, or trim on arrival. Quality Laminate, easy to fit. Cannot fault product or service at all.
Review by Amondsen4 months ago
Excellent service, great communication and prompt delivery
Review by Mentalcarp4 months ago
This laminate flooring is amazing and is such a good price. It has completely transformed the open kitchen/living area in our flat. Our fitter had no problems laying the floor and he was done within a few hours.
Review by Kyahra Hopley4 months ago
Great service. Quick delivery.
Review by Zuzette Belio4 months ago
excellent flooring, great service, would recommend.
Review by Dodimuhammad Lanel4 months ago
I ordered 32 boxes of 12mm laminate flooring in May 2019 and it arrived within 3 days of placing the order. The delivery driver was excellent and unloaded into my garage for storage until I was ready to use. Unfortunately when some of the planks were inspected during installation, some were warped and others had bad printing on them. I contacted customer services and they responded the following day to say they were sending me 2 replacement boxes. Really great service
Review by Patria4 months ago
I went to the showroom in New Ferry and was given friendly informative advice. The fitters were from Finesse Flooring and Joinery and they were friendly quick and did an absolutely excellent job. I would have no hesitation in recommending them if you want no nonsense first class service.
Review by Glitchy4 months ago
Brilliant. As soon as your order is accepted, delivery is organised - and it turns up when they say it will!
Review by Chublet Aubarta4 months ago
Do not buy their laminate!
Absolutely appalled by the service i have received, my flooring has been damaged within 2 weeks which is clearly faulty and I am told this is because if it gets any slight bit of water you should clear up immediately with a damp cloth (who cleans their entire floor with a cloth) and it is my own fault that the flooring has "de-laminated", this is supposed to be a "heavy domestic" flooring that we paid lots of money for, yet i have had cheaper floors that last longer than 2 weeks!