I came here for honest reviews for iHerb and all I see is people moaning about the UK import tax/duties and Royal Mail handling charges.
Take this up with UK customs and excise.
Since the UK is still part of the EU, anything you buy from outside the EU is going to be hit by these charges, all depending on your items and how much they cost.
The RM handling charges is just them cashing in.
With regards to these charges, iHerb has no influence unless they lie and declare the items as being a 'gift' (or such like), or else state the cost price as being less. Either way, they would be lying.
As for iHerb, I have no bloody idea as to whether they are worth buying from because of so many totally irrelevant reviews.
Review by Dagul Derrow1 month ago
Earlier this year I made a small purchase of vitamins from the Dutch registered company iHerb. I don’t normally buy anything from this company but in fact my normal supplier – Puritan’s Pride was temporarily out. I did do a small amount of research before purchasing and everything with iHerb seemed to be above board.
The goods duly arrived, shipping had been not too fast and not to slow, and the product – multivitamin in this case - seemed to be OK. So, no problem there.
Then at the end of the banking period I received a statement that was surely wrong and indicated that iHerb had made four separate withdrawals, each for different amounts and amounting to almost 700 US$ from my credit card.
I only get credit card statements each three months so it was already two months after the withdrawals had taken place. Accordingly, I immediately contacted iHerb who requested evidence in the form of my bank statement, which I supplied to them by return.
There followed a number of email exchanges with various people at iHerb – namely:
Aiko Y, Ryan N, Mervin M, Christian S, and Del - with a different person replying each time which is always suspicious. Due to the similarity of the messaging, and style, I strongly suspect that this is just one person.
During these interchanges they (he/she) mentioned an investigation into the matter by iHerb; told me that my account had been locked due to possible fraud – also presumably by iHerb as this is where the money went to, and after a couple of weeks culminating with the advice that I initiate credit card chargeback procedures, though it was far past the possible time limit.
After that repeated emails received no reply.
1. I made a small purchase, and gave my credit card details to iHerb for that purpose.
2. The purchase arrived, but I cannot vouch for the quality of the items and I don’t have that testing facility.
3. iHerb then made four separate, and completely unauthorized withdrawals from my credit card account that had nothing to do with any purchases to the tune of almost 700 US$.
4. Contacted, iHerb then used delaying tactics to make absolutely sure that credit card chargebacks were no longer possible.
5. I have been deliberately robbed of almost US$700.
In these cases, one can only really rely on the honesty and integrity of the company involved and hope that it was just a mistake that can be rectified by the return of the money. In this case I had complied with requests for evidence, and can prove that the money was deducted by iHerb, I now conclude that this was deliberate and fraudulent.
Review by Flach1 month ago
Unfortunately I did not read a review of this company before I ordered from them. They are appalling bad at customer sevice and hide their shipping charges. the shipper does not communicate with the customer and iHerb will do nothing about this. So I do not have my product because it is stuck in customs, I have no way to communicate with the shippers, the shippers do not talk to me, iHerb will not talk to their shippers and if anything does work, I will either have extra shipping charges on a product that is already expensive enough OR I will have to pay for shipping a product that is returned to iHerb and receive nothing. DO NOT USE THIS COMPANY!
Review by Signee2 months ago
Absolute rip off!
Agree with all the other reviews here! This company makes no mention that the import duties are not included in the shipping fee you pay which means they also do not manage the process for you. It is not only the additional charge that is the issue, but that you are responsible for contacting and going to your post offices to make the payment and have the package released.
If you do not and the parcel goes back to iHerb, they keep 80% of your money
This is a nice ploy by the company to take your money and get their items back!
Do not use, it is nowhere near worth the hassle. Stick with Amazon.
Review by JSeb2 months ago
Seriously DO NOT use this company! Total rip off. Although it’s clear it comes from America (although you are directed to a UK page), there is no mention that you will have to pay a customs charge at the checkout stage. None at all. Postage was already £6 which is fair enough but then I get a card saying my parcel is held at the post office and I have to pay £14 to get it. I emailed them saying I wasn’t happy, it was never mentioned at checkout and I wanted a refund and the goods to be returned, and they said they would refund but at a minus of return shipping charge which would be 80% of the price I paid already. Total rip off. If you advertise your products cheaper than anyone else at least state on checkout you will have to pay your countries customs charge. I’ve bought things from abroad a lot before, mainly off amazon and NEVER had this happen. Again DO NOT USE!
Review by RicCol2 months ago
WARNING TO BRITISH CUSTOMERS when you receive your delivery you will get extra charged at the door for import tax £34
This was a big shock to me
I ordered the 30 day detox tea by teami which is excellent but the vitamin c serum is supposed to be pink not mustard colour so got a refund for that.
Review by Kgxkwk Bauserman2 months ago
TERRIBLE company, i have been waiting 3 months for my order and no one will answer my query
Review by PDXKathy3 months ago
Don’t buy this IHerb. They promised free shipping and then they charge you in the post office.
I complain and this they send me this email:
“We apologize if you were unaware that duties and taxes are charged by your country to import the products you ordered. We do our best to provide all the information regarding international shipping during checkout to avoid any confusion.
Unfortunately, iHerb.com does not have a way to provide specific duties and fee amounts. It is determined by Customs and the courier is simply the collector.
If you choose not to pay the fees incurred by Customs, the package will be rerouted back to iHerb.com and once the package is received, we will refund the order. The refund will be minus the shipping and return costs which are normally 80% of the order total. The reason the return shipping costs are so high is because of the return freight not being discounted, warehouse and storage fees. We would advise accepting your package, if you refuse the package you risk not receiving a refund based on our policy.
Don’t trust Iherb
Review by AustinRose3 months ago
Promo code discount AFE eight zero four eight . Highly recommend, I order from iherb for a while and never have problem. Always I have paid in advance delivery duties+ taxes to Uk. Always cheaper. Top.
Review by Aqsa Torche3 months ago
I haven’t received my package (after waiting over 2 weeks) and have been charged an extra customs fee just so I can collect my package. (An extra £11) I definitely wouldn’t recommend this company. I’ve not had a response about my complaint and no offer of repayment. Don’t use this company.
Review by Weeknd Katsempris3 months ago
Customer service terrible. Vincent has no correct atitude and no customer support. They do not solve they create problems.
Review by Wahab3 months ago
Wasn't aware I still needed to pay customs charges on top of what I already paid for shipping. This was not specified when I placed my order.
Review by Jakeria3 months ago
Highly recommend, always happy , multiply orders to Uk. You need to choose duties+taxes delivery yodel or dhl, to avoid extra change at delivery. Promo code AHM five one one nine .
Review by Sparkie3 months ago
I wish I'd have done more research before ordering from iherb. The need to pay customs charge should be clearly stated prior to confirming order. Definitely won't be ordering anything again.
Review by Jindi3 months ago
If only I'd read some of the reviews before placing my order! Ordered a product for £21.70, and received notification from UK Custom that I had to pay £12.92 custom charge! IHerbs website totally unclear on this, no mention of it at checkout. I contacted their customer service, sent them screenshoots etc which clearly show that there was no mention of EU custom charge being payable. My request for full refund was refused!
Review by Tyeshia3 months ago
Been ordering for years, orders always come on time and well packaged. I see a lot of people giving bad reviews over customs fees - you're supposed to understand your own country's rules, geez. I never order over 75usd because then I will get charged with customs fees. iHerb is not guilty if you don't know how to google, there is a warning about customs fees when you check out. It's your responsibility to check.
Review by Naroop4 months ago
A completely unscrupulous company which does not explain that you will be charged duty of 50% on top of your order. When questioned they are without remorse. How can you charge to a UK market in GBP and say shipping is free, without explaining customs charges will be made and goods will not be delivered until the Post Office has been paid in cash?
I would like to give no stars and definitely will not order again.
Review by Bafford4 months ago
Horrific company. Ordered some toner, the courier tried to delivery it when I wasn’t in and because they couldn’t deliver it on one occasion the package was destroyed and they refused to refund me. Worst customer service imaginable. I needed a regular supplier for the toner I use and now I’ll be using another company of course, they would make more money being kind to customers instead of being rude and dismissive.
Review by Marletta4 months ago
My experience with iherb has been great. Great choice of products, alot cheaper than retail and delivers everywhere. I've been ordering from iherb for past 3 years since I've been moving alot (UK, South Korea, France, UAE, Malaysia etc) and they delivers to all these places. My usual buys are immune enhancing supplements, sports supplements and organic stuff. By the way, you can save 10% off orders for new customers + 10% loyalty credit your next order if you copy/paste coupon code PJH581 during checkout. Enjoy!
Review by MultiFactor4 months ago
I placed an order on IHerb Ireland for skincare items worth 33 euro and I paid and extra 3.50 for quick delivery on DHL. A few days after I paid DHL sent me a text and email to say that i must pay 23 euros Import Tax !!! There was no mention whatsoever on IHerb and I will never use them again, the customer service is a joke they never even replied to my email. Never again
Review by Belkacem Reynders4 months ago
I WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN AND AT EVERY OPPORTUNITY, I WILL WARN OTHERS FROM DOING BUSINESS WITH THEM
Disgusting, totally DECEPTIVE advertising - they even price their products in British pounds - and TOTAL failure in disclosing that they would be shipping from abroad and that I would have to pay nearly 50% of the product's cost in custom's fees....
PS. With 62% 'Bad' reviews on TrustPilot (and only 6% 'Great'), you will see NUMEROUS similar complaints.
Then after complaining, I was offered a pitiful settlement.
Review by RobWilton4 months ago
I received exactly what I ordered before the estimated delivery time. It took a total of 7 days to arrive.
I'm very pleased with the service and will use again.
Note to UK customers, orders over £15 are subject to import duty. All the complaints about iherb have been about import duties so be aware.
Review by Bazinga4 months ago
I order twice in each month, never have problem with my orders. Always choose delivery with tax+duties. PromoCodeDiscount AFEeight zero four eight
Delivery take up to 7 sometimes only 2 days! Highly recommend, always cheaper.
Review by Sherna4 months ago
I bought an item for Iherb, NEVER AGAIN! They promise free shipping and I was charged a Customs fee of £12.92.
When I contacted them, they said they would either refund me 25% of the customs charge or refund me the cost of the item minus the fee!
What a con, I will never use this company again!
Review by Shkelqim4 months ago
Same negative experience with the missing order and how poorly it was handled by the customer service desk. I had a feeling I was talking to the wall, so far from the point were the responses from iHerb rep or bot. Will not re-order for sure.