Not impressed by product quality or customer service. Warranty return process difficult and not especially helpful.
Review by Destroyer4 months ago
Purchased a soundbar from them which arrived faulty. I have returned the item which they have confirmed has been received back to their depot. Still no refund. This is now nearly six weeks ago.
Don’t bother buying from these amateurs , go to a reputable dealer.
Review by Jauquet7 months ago
Got these recently and they are the worst headphones I have ever had! They wont charge above 90% When they get to 40% charge you get an audible tone in your ear every 45 seconds that interupts your music.
Sent back to Harman and they sent new ones which have the same problem and they acknowledged they are aware of the problem and that there is no reset to fix the problem!
They then closed my case! Extremely poor customer service. Will never buy AKG again after this.
Review by Lakhiram9 months ago
Very very bad customer service! Ordered headphones on 4th March, should have been 2-4 days delivery but over a week later when I called up, I was told they were sent back to HO. Was not notified they were out for delivery. Only way to get another pair was refund and order again. Granted they arrived this time round however was sent a fault pair. Another agonising conversation, they do not allow you to speak with seniors or managers, processes are very out of date. Another refund for another pair to be sent, only take complaints in writing and I exchanged over 20 emails trying to resolve the issue but was met with resistance from various staff including Lea and Francesco. Disgusted, never experienced such bad service even in a pound shop! If these weren't a prize for a competition I would not be going through this terrible terrible process. Would not recommend the product or company to anyone! Subsidary of JBL so they get the same review
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