I ordered a pair for myself for Black Friday. I contacted them within 24 hours like it says to modify my order and pay the difference. Acouple of weeks later, I ordered another pair for my friend's birthday which was on Christmas. I can't find any tracking information and their customer service is really bad. I kept getting the runaround and was finally told about three weeks later, that my order was never processed because I kept canceling it which I never did. A month later, I told them I wanted to cancel my order and a full refund. They said I would only get 70% of my refund back because there is a 30% commission charge which it does not state. So I have no money and no product a month later. I definitely should have done my research prior to ordering. There is no phone number for customer service and there is no return address if you want to return.
Review by Biblos3 years ago
I order 4 pairs of boots and only received 3 pairs. Initially they said they had shipped the 4th pair with the others, continued to chase and they promised to express ship the boots. After a month of chasing I emailed for time frame and they said they had no idea when they would be able to provide boots and gave me a refund. This is relatively useless as it was a mothers day gift and we are now 3 weeks late. Very disappointing. Terrible customer service who didn't notify of delays except when chased and never delivered the product.Do not buy from them if you want a reliable product. Also the sizes are wrong as the men's size 8 was a size smaller then the women's 9.
Review by Anstett6 years ago
Never purchase anything from this site.. First note their is no customer service department.. no phone number to call if you need help. Second if you are lucky enough to get a response from them you will notice that the spelling errors in the email indicate that this is far from a trusted company.. they can't even spell customer correctly. Finally the boots are fakes.. they take over 3 weeks to ship from China and the inside labels do not even match the style of boot provided. I have been trying for a week to find out how to return my purchase and they still have not replied.. Buyer be warned.. spend the $40 extra and get the real thing.
Review by JayCay Bazdarich9 years ago
Never buy from ugg.com.au! It takes them half month to ship the shoes, the customer services sucks! They claim sell real Australian ugg shoes, but the shoes were sending from China.
NEVER BUY FROM UGG.COM.AU!
Review by Sukhunjo10 years ago
More fake uggs! To find real uggs online, you can read the reviews on the official ugg site:
Cool website - ordered my boots and they arrived few days later - very well boxed. Quality is best I have seen.
Review by IsabelG10 years ago
I was amazed at the how great the quality of their boots are - especially compared to other higher priced brands. Their sales are wonderful as well. Great job! We love www.ugg.com.au !!
Review by Algymantas11 years ago
Uggs - I think I have been scammed, none of the links to contact the site are working and I did not receive a confirmation email. They have taken my money and I have heard nothing. They are not even real Uggs so was sure it would be genuine.
Ugg.com.au is rated 2.0 based on
Write A Review
(It only takes 30 seconds!)
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about ugg.com.au.