We collate all the best reviews from around the Internet so you can view them in one place
Review by Kyle Drerup3 months ago
I was promised a 3-week delivery date on a $3k drone. I paid extra for expedited production, for which I was promised 2 weeks ship date.
After 4 weeks, I started to hound them weekly, each time being promised that it would ship by the end of the week.
By 6 weeks, after repeatedly demanding a guaranteed delivery date, I was finally given one, which they almost hit (8 weeks ARO).
This repeated, unpredictable schedule slip made it very difficult to plan or schedule any work which required the UAV.
The product itself is fantastic. Their documentation was decent.
Their supply chain issues were surely caused by the pandemic of 2020, but in my case it was not handled with transparency, honesty, or integrity.
Why do I say "not handled with integrity"? Because their customer support representative tried to bribe me to take the original edit of this review down, by offering free merchandise in exchange.
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Review by Johannes1 year ago
I requested a drone permit for Namibia which seems to have one of the hardest processes to get the authority including risk and safety management plans, GPS coordinates of flight locations etc. Berenice did a good job and my permit has been approved in time. Only negative point would be the poor communication at the beginning that fortunately turned into good response times later. I requested the permit 2.5 mounth ahead and after the initial process i waited for many weeks sometimes to get a response. About 4 weeks before my flight to Namibia everything turned into a quick and efficient process with fast answering times. 2 weeks before my flight i got my permit finally. All in all, considering all the work berenice saved me to get my permit, it was totally worth it and i will use this service again. It is recommendable.
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Review by Lennart1 year ago
Awesome customer support! Super responsive, nice and helpful. The great support was a big reason for us to decide on UAC Systems International.
Product was perfect as expected.
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Review by Sébastien Cordey1 year ago
I needed a permit to fly my drone in Namibia. I have to admit that I was a bit skeptical cause I didn’t know UAV before. They were all very professional and helpful. I had always quick answer and I received my permit on time and as scheduled. A BIG thanks to all the team for your job and specially to Berenice with who I had most of the contacts. I really recommend them! Now let’s get in Namibia and shot the wonderful landscapes with my Mavic Pro 2. Thanks a lot guys !!!
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Review by FY1 year ago
Berenice was amazing in getting my approval in a country that I didn't think was possible (East Timor). Everything was done in a timely manner and I'm amazed how everything came together in the end. I highly recommend UAV Systems International to everyone that requires a permit around the world. Thanks Berenice!!!
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Review by Christophe Faure1 year ago
we used UAVsystem for the first time and are happy with Berenice's reactivity and proffessinalism, we have obtained our license in time and will make beautiful film. thank you so much
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Review by John John Caballero1 year ago
Excellent service, every personnel is very responsive.
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Review by Mark Yetter1 year ago
This was my first time applying for a flight permit, Berenice had the patience of a nun with me, I will absolutely go thru this company again, Happy Flying!!!
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Review by Robert Bell Madrakele1 year ago
Evaluation
I am really happy to read the description of Eachine H8 drone.
Being a beginner, I prefer to start with that. Because in my opinion you have to start with things that are much cheaper and easier to use. Over time, I could make considerable advances by innovating on softer models.
I want to congratulate a lot this company that seeks to satisfy everyone: poor, small and rich. Everyone is happy to use the drone in proportion to his income.
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Review by Choi Wan1 year ago
I ordered 1 Tarot 650 from UAV Systems. Initially when I received it, the drone had been damaged in shipping and would not power on. UAV Systems promptly sent me a new one which has worked perfectly for our payload. The drone is incredibly stable in flight and the open source Pixhawk controller is great for our development needs.
The only thing I would suggest is more packaging on the drone to avoid damage in shipping and avoid the inconvenience I had when I first recieved it.
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Review by Kailesh Patel1 year ago
Copied and pasted this earlier comment from another user as I had the exact same experience whe applying for a drone permit for Namibia:
I used the service of UAV Systems International and the process was very efficient and effective. They helped me get my drone permit for Namibia. Their Customer Service Representatives are very responsive. Thank you Sara P and Berenice for being so helpful throughout the process. I strongly recommend their service to everyone!
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Review by Martin Ramos1 year ago
We ordered 1 Tarot X6 drone for our University from UAV Systems. Sara was a big help with all of our questions throughout the process, keeping us updated, and getting us everything we needed. The production process took longer than we expected unfortunately but we received the drone and it works perfectly for our research. We had a few questions getting everything setup and a technician was able to Skype us and help us get everything up and running.
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Review by ken woo2 years ago
I used the service of UAV Systems International and the process was very efficient and effective. They helped me get my drone permit for Namibia. Their Customer Service Representatives are very responsive. Thank you Sara P and Berenice for being so helpful throughout the process. I strongly recommend their service to everyone!
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Review by Ludovic Burnon2 years ago
UAV S.I. helped me get my drone permit for Namibia. They are very responsive and very effective. I would highly recommend them to everyone!
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Review by 顏薏珊2 years ago
Very efficient and helpful. Help me get my permission in about 10 days. Great!
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Review by Doug Ward2 years ago
Thank you to the team at UAV Systems for a pleasant experience. I ordered 2 Tarot 650 Ready To Fly drones, with custom travel cases for our research lab. Alonso & Chris were a great help start to end and unexpectedly came to our location to personally deliver the drones and make sure we were familiar with everything. Everything worked as we intended and we would use them again. My only small issue was that the process took 3 weeks, a bit longer than we anticiptaed, however I understand they were very busy in December.
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Review by Shanna2 years ago
This whole process started out a nightmare. I was sent to so many different contacts until FINALLY I found UAV from a Youtuber. I contacted UAV Systems International and this process has been so much better! my husband filled out the paper work and we sent it back to them and now it was approved. Thank you Berenice for being so helpful throughout this process. I strongly recommend their service to anyone.
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Review by Winkel Gasse2 years ago
I needed a drone permit for my holiday. The whole process was going over a few weeks.
The customer support were absolut professional, polite and responded very quick to all of my questions.
Now i got the permit for my holiday. Worth every cent!
Thanks so much!
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Review by Anette Anderung2 years ago
I found the help we got quick and fulfilled all our requirments.
I can recommend their services!
Thanks Berenice for your patience
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Review by Clay Hribar2 years ago
Very responsive and quite helpful. Professional dialogue. I would definitely recommend their service if you know that you will need to obtain a permit. Two main gripes. One is that the permit came a little late (thankfully it was not asked for), but I believe that was because the authorities in Guatemala were slow. My other rub is that I wish I could have been provided some more knowledge about getting through customs and particular countries' protocol to UAV operations. As I said, I'm not sure if the permit was all that necessary. Overall, quite satisfied with the respect they gave me as a customer and their helpfulness in obtaining the permit.
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Review by Pablo Arriola2 years ago
--Update--
After talking with their customer service we solved the problem. Their customer support was great. When they knew my native language was spanish they connected me with a support representative that spoke spanish so it was easier for me. He was great and we figured out the problem was with their shipping company not with them. After all I can say I would buy from them again.
--Initial post--
Like many others here I have yet to recieve a tracking number or even a concrete answer about when they will ship it(its an order for 549$ and its agras mg-1 parts) . I paid for faster shipping as I was promised that I would get the parts last tuesday and now after more than one week I have yet to even recieve a tracking number. I am sorry that I did not read this reviews before or I would have ordered somewhere else
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Review by edwin2 years ago
Their response was super fast! They are genuine, when I asked to recommend countries which doesn't need drone permit - they replied instantly with options, whereas others would have tried to make money by forcing us to choose some countries which we might need to pay to use their services! Thanks Sara !
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Review by Christian Campo2 years ago
UAV had a lot of knowledge about getting the permit for Namibia. In involved many messages going forward and backward and at the end we were successful.
Great experience thank you.
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Review by Jann Chester Lehmann2 years ago
Very professional, friendly and helpful customer support, excellent experience!
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Review by hafiz ali2 years ago
thanks for uav system they help me a lot and give me more advice
specially chris p:)
