Equity Trust Company Reviews

Very timely and responsive.

We have been with Equity Trust for over 20 years and are well pleased with their service, education and responses to our questions.

Great company with tremendous support. I've been with Equity Trust Company for about 8 years and I've successfully kept my retirement balance at a somewhat level value with rental property investments while withdrawing $1500/month to supplement my SS retirement income. I would have lost my "Butt" if I had stayed with a typical retirement fund. They continue to update their programs for investors which gives them a 5 star rating in my book.

Clare M. ....BEWARE! Equity Trust has absolutely no oversight from any government or private entity! BEWARE! One of my 4 siblings was mom's and dad's POA, and by just showing Equity the POA, my sibling was able to roll over mom's and dad's original MidOhio accounts into a self-directed IRA. EQUITY NEVER REQUIRED that my sibling sign any form which would have showed Equity that this sibling was NOT THE SOLE BENEFICIARY of our parents' estates. I'M SO SHOCKED THAT IN THE STATE OF OHIO there is NOT A SPECIFIC LAW AGAINST this type of behavior from a company like Equity Trust!

ETC has the worst customer service I have ever experienced. They shouldn't even call it service. Every time you call you get a different person. They then, pull up your account and supposedly see your previous call reports. If you happen to get someone who is nice and tries to be helpful then it is not as bad, even though they usually don't have the knowledge to help. If your get someone with an attitude then it can really get frustrating. My last call to them yesterday was just that. When I asked to speak to a supervisor or manager, she refused. I manage a small hedge fund and we have 3 clients who are investors with their IRA's that are custodied at ETC. One elderly client does not use a computer and so relies on us to manage his account. He recently requested that we start a monthly redemption related to his RMD. I followed the same procedure that I used last year to get him his money (which I don't remember any major issues). I sent them a check for $10,000 from his account in our hedge fund to put in his account so he could withdraw it. That was March 20 and we still cannot get them to send his money. The reason is that I have talked to 8 different people and have received 8 different instructions on what to do. My frustration is at a very high level and our client has just exploded. We are looking into an alternative to Equity Trust Company for our three accounts and suggest that you do to. Based on this experience and other ones i have had in the past, I do not recommend Equity Trust Company for anything.

My wife needed to rollover shares of a closely-held farm from another Self-directed IRA trustee company but Equity Trust, with whom we have substantial gold holdings, refused. For weeks they dithered, asked for endless forms, treated us and the farm like we were scammers, and finally refused and gave no reason. So much for the concept of "Self-Directed." Give them a miss.

The staff are always courteous and their information is timely. They are very helpful. The hours of operation can be a little challenging for us here on the West Coast, but one should know that going in. The website has improved over time, which is also a welcome development.

Every one I have spoken to has been very friendly and helpful. We struggled the first time we used them to buy a property though. To be fair, this is just a matter of getting used to their terminology and website. Next time will go a lot smoother, I’m sure.

Timeliness accuracy and friendliness are always appreciate it

They were very responsive during this transaction and handled all details correctly.

So pleased with the added functionality of the web site. Also that ETC now assigns one person to work with me through a complicated transaction.

I did not receive a call back or emails my Gold Level service representatives and it has been over two weeks. This lack of communication pushed my closing date out by 5 days and resulted in me calling ETC daily to keep the process going. I bought the service so I would have help for the first couple of transactions but I am very disappointed in the service.

The folks at Equity Trust have been great to work with. I've completed 2 transactions since setting up my account and both were processed quickly and efficiently. Looking forward to doing more deals with my self directed IRA!

Everything appears to have worked perfectly! Thank you for your commitment to excellence!

My rep Hank was awesome and spot on with his knowledge

Very professional and flawless execution of our real estate transaction! Closed on time and with zero hassle! Thank you

Simple, fast, and concise...good job guys!

Not happy with my last interaction with Equity Trust

My first attempt to buy a property with my self-directed IRA. I ended up canceling the contract because of information found in the inspection period but the ETC staff were helpful and prompt all along the way.

At first I thought ETC was over burdensome with rules and procedures,however now that I understand the flow it not only makes sense but is welcomed!

I Have entrusted all of my retirement IRA with them. A self Directed IRA has been very beneficial in my investment strategy. They have been instrumental in transferring funds to accomplish my investment
goals. Just this week I used their bill pay for some time sensitive payments. They took care of my transactions quickly and efficiently. Thx

So easy to use and they are fast and efficient.

Excellent services. I am very happy with the services provided. Especially thank to Jacqueline who responded to my questions in very timing.

I have been with Equity Trust now for 5 years. I have found their services to be excellent and the concept is the best investment tool that I have come across. I have sent at least a dozen people to them to help them increase their portfolio value

I appreciate all the help in getting this transaction completed. It was complicated and Equity Trust walked me thru until it was complete. Excellent service given.