I order a pair of dr.dre beats and not only did I not recive them after 30 day I requested a refund and I have not received it yet after 2 week of saying they have done it and now I can't even find their website
Review by Nanding Sparrowhawk6 years ago
On 11/6/2012 I purchased a pair of Beats Headphones for my son my bank account was charged accordingly. On 11/9 I received an "Order Refund" notice stating that my $155.58 would be refunded to my bank account within 3-5 days. Guess what? After a number of calls and emails - no refund and no merchandise. Yesterday 11/23 I finally went to Chase and filed a FRAUD claim which was immediately verified and processed. The money is back in my account and Trek4Tech will be investigated.
Review by Himjal6 years ago
We ordered Beats headphones Aug 7, the website showed the product as "In Stock", and our credit card was charged immediately.
A few days later, we received an email saying "10 day delay" in shipping; I exchanged email with customer service at this time and they apologized for the delay etc and said they always are able to fulfill their orders eventually.
Then at 30 days, we received an email saying "your order shipped, you will get a shipment tracking email within 2-3 days".
Since then - We never received a shipment tracking email. We have not received the product. We have not gotten any replies to emails or phone calls to customer service to ask for either proof that our order was actually shipped or provide a refund.
Support @ Trek4Tech - are you out there?
Review by Frazr6 years ago
It's been over 40 days, no product ever arrived. Have emailed several times, called several times and no answer from them. Being able to post this review became an ordeal as they question the veracity of your being a real client. They take your $$ do not deliver the product, cancel the order, make you wait for ever, do not take your calls, do not call back responding to your voice messages, do not reply to your emails and keep you with hopes that maybe you will see your money back. But they question me!!?? By the way, after reading other reviews, I learned that you must be very careful as to when you can place your credit card dispute or else you will loose $100.00 if you don't wait enough. (so I'm waiting). I leave it up to the readers to make a decision and to never forget that there is no free lunch and this deal was too good to be true!
Please pay attention to the very good reviews, the vast majority come up in strong numbers the same day in April and once again in July, like all decided to buy from this company at the same time and review it at the same time. Very nice reviews for a company that makes you wait so long for a product and all at once..
Review by Jdewaard6 years ago
I ordered Monster Beats by Dr. Dre Pro Detox headphones on 9/1/12. Later that evening, I received an email stating that my order was cancelled. I sent an email inquiring about why my order had been cancelled. I received no response from Trek4Tech. After Labor Day, I called their customer service several times and left messages with no return call. It's like no one works there. I saw the positive reviews and was really looking forward to doing business with this company. It's such a disappointment!!!
Review by EThompson Sohn6 years ago
I ordered a product from these guys and paid $177 for it. It never came. They start sending you emails telling you that you have to wait 30 days to get a refund if they can't get the product by then. 30 days came and went and no refund. No response from their staff, nothing!!! I checked, and the product that I ordered that they don't have in stock, and can't get in stock (Dr. Dre Beats headphones) is STILL FOR SALE!!!! Don't be fooled!
Review by Goodharborgirl Boldi6 years ago
Purchased a set of Beats from your website for my son and needed your services for repairs due to cable broke and one of the folding earpiece snapped off and was unable to get anyone to answer your phone or return any of my e-mail for help and hopefully replace the Headsets. But in this case it was GONE from your warehouse and FORGOTTEN as a potential future customer. Was very dissapointed not getting any assistance from you and maybe you can make it up..
Review by Ziann7 years ago
I ordered Dr. Dre Beats for my son's birthday Sept. 10th, 2012. From that date until Oct. 4th I received 2 updates stating my shipment was delayed and would be delivered NLT Oct. 15, 2012. That day has come and gone and I have recieved NOTHING! I called the number provided on their website during EST business hours and left a message. I then sent an email the morning of 19 Oct 2012 and again have heard nothing. It is now the 22nd of October I sent another email and left a message from there website because of course the operators are not available. At this point I went ahead an purchased the Beats for my son at full price and want my money back. A refund isn't looking to bright for me and $96.96 isn't something to just brush off my shoulder. IF and WHEN I do get my money back I will happily update this review.
WARNING: If there is NO update... I don't have my money or the product. Even if I do recieve the product..it's going back!!!!!
Review by AtkinsR Organt7 years ago
Great product!!...even better price
Review by Mummayu7 years ago
I bought a headphone on Sep 21st, and was told there was a supply issue and couldn't get the item shipped immediately after that. Then I was told that I cannot get my refund back untill Oct 26th. I waited till Oct 26th and asked for my refund. There was no reply at all. They didn't answer your phone calls or reply your emails. I've been frustrating for more than a month because of this purchase! I just hope that I can get my refund back! I'll update this post if I get it.
Review by Deroita Kongshaug7 years ago
I ordered Beats Solo HD by Dr. Dre from the beginning they informed me where my stuff was and when it was going to arrive. I do recommended them because of quality items and good customer communication!
Review by Avante Perison7 years ago
I received my product at a reasonable time after purchase. Exactly what I wanted :)
Review by Keileigh Thingamy7 years ago
Took a couple of weeks but very satisfied with customer service as well as receipt of goods.
Review by Soubhi7 years ago
Well, like many others I ordered new Monster Beats by Dre headphones for my son....what we received was nothing but a charge on my credit card. Calls to their "Customer Service" line always went straight to voicemail, so I left multiple messages with no response. I sent multiple emails...no response. I sent multiple messages through their website....again no response. They have never responded to any of my attempts to contact them. They are obviously hiding from their many angry customers! Cowards!!
After calling my bank to ask for their advice, I was informed that this company should not be charging your card until they have shipped your item. They also stated any card information you provide them could be compromised. I would recommend you buy your items somewhere else, as these people are obviously not playing by the rules and they are using scare tactics to try and prevent people from discovering their scam before they can take your money and run. Don't be fooled!!
Review by Janey Handschuh7 years ago
I am VERY ANGRY at this company! I ordered headphones for my son's 18th birthday and then after they stole my money, I receive an email that says I won't get them until October 27. When that date came and went, I began writing and calling them but have never heard back from them! Now, I not only do NOT have a gift for my son's 18th birthday, but I don't have the money to buy him something else! We live on a very tight budget and normally do not even spend that much on birthdays, but seeing that it was his 18th birthday and that was the only gift he wanted, we did it! SHAME ON YOU Trek4Tech!!! SHAME ON YOU for stealing from so many people. I hope you are put behind bars for your illegal actions!!!
Review by MKlinger Queue7 years ago
My first order for a pair of Beats took a very long, but the second order of a pair of Beats was very quick, Item is great and I am very satisfy, extremely recommended.
Review by Bhavna Lecheminant7 years ago
I recently ordered a pair of dr dre beats from this company. I saved a bunch of money and my son got the headphones he wanted. Every one is happy!
Review by Evelyne7 years ago
Ordered a pair of Dr Beats for my older son's birthday and found Trek4Tech to have what he wanted for a reasonable price. We ordered them and received them very quickly. My son has been very happy with the purchase.
Review by Bushop Nosar7 years ago
I ordered my headphones on 9/16/2012 and I have yet to receive my order. I have called and emailed about 50 times and still no live response. I am really concerned that I will not be able to see either the product or my money. Please do not order any products from this company. They were really good about debating my account immediately but really bad customer service. I was fooled by all of the good reviews.
Review by Pulerizer7 years ago
This site helped me got my first pare of dr. beats the first time I put them on it was like I was having a ear gasom it was freking amazing
Review by Catina Martus7 years ago
My first order for a pair of Beats took a lot longer then I expected, but the second order of a pair of Beats was very quick, and they matched the price from the first pair. They did a great job. Will definitely order from them again, probably another pair of Beats.
Review by Dwync7 years ago
These are the best headphones I ever had! You should get them
Review by Sibat7 years ago
This place was great no problem with shipping came when they said
it would be here. I would order again.
Review by CyndiG7 years ago
THe item was as described. Fast shipping and incredible price.
Review by Sachraswaty7 years ago
I purchased an $500 set of Beats Monster Pro Detox limited headphones for my son's birthday for $155 and they were exactly what I expected.
Yeah, shipping takes some time, but you have to be patient. The interactions I had with the company were satisfactory. I would certainly try this company again for the enormous savings. Retail in the country is out of control!