Very disappointed with the customer services!!! I have been chasing for my 80£ refund for a month now!! They tell me the same thing over and over. To be such a big and well known and high end company, the service offered after purchasing is very poor!!! Very disappointed after buying so many shirts from them!!!
Review by Aishuwerya11 months ago
Ordered a tie for my soon to be son in law on 20th November. He wanted a tie to match the dress I had chosen for the wedding this Christmas. It was a £49.50 tie that had been reduced to £19.49 which was brilliant. But 2 days later I have no confirmation email even though I put through all my payment details and can see the order on my computer history. So no tie no email and nothing from TM Lewin to say they could not honour my order. Really annoying.
Review by Keylan1 year ago
Busy Saturday early morning at Westfield Stratford. Not being in a mood for shopping however great smiley attitude and excellent knowledge-product specifications and suggestions made me stay and purchase an item which got my attention while passing by TM Lewin store. I must admit that I haven’t experienced for long a good, right product knowledge which adds to the product more value. Great job! Thank you Amani!
Review by Ramoy1 year ago
Even one star is too much ! A complete farce so far and problem still not resolved . We purchased 2 chinos and what should be a simple exchange for another size is still an ongoing wait for the second correct size to arrive , 2 months later ! The Meadowhall store in Sheffield has failed to sort the problem , never get back to us and now even the customer service team has failed to handle the complaint .... never ever again
Review by SsGod1 year ago
This afternoon i went to the Tm Lewin store at Springfields shopping centre and was served by a smashing chap called Daniel .He was polite so helpful really knew how to treat the customer it was a really pleasurable shopping experience for me as the shop is well stocked up ,some great deals on offer clean changing rooms and Daniel being so helpful .I llok forward to going back there soon to make some purchases.
Review by Janga LeVau1 year ago
What a fabulous experience today at TM lewin Bluewater. A young guy called Eddie have make both mine and my sons days so much easier. I was dithering about trying to match pocket square to a jacket when he came to my rescue. Helped sort pocket square tie and socks too. Even let me video him folding the pocket square. It’s been a breath of fresh air to encounter shall a wonderful member of staff. Thank you to both Eddie & TM lewin Bluewater.
Review by Ioulia1 year ago
Visited St Albans store today and was referred to as ‘that woman’ is next to be served. Operative was a young boy and obviously had no customer service skills. Never shop there again.
Review by Studham1 year ago
I think even 1 star is too much. Ordered a shirt for click and collect and waited for more than two weeks, when I emailed to find out where it was they couldn’t locate it and said straight away full refund will be sent (great I get my money) but didn’t offer to resend out just wanted to give my money back, and if I wanted the shirt would have to reorder it over the phone even though the money wasn’t refunded yet.
Review by Holderbaum1 year ago
I ordered 2 ties and they failed to arrive. Chased it up and was told would be dispatched to me. My order finally arrived and on opening it there were no ties just a shirt with the address of a customer in Australia!!!!! I phoned and was told one of my ties could be sent but the other was now out of stock. If been sent when the order was first placed would have had 2 ties but by now only one was available. Was told a £20 “gesture of goodwill” voucher to spend on anything had been emailed so thought would use it to purchase another tie. Just to add to rubbish experience with T M Lewin the voucher code failed to work! So 2 weeks down the line still no ties!!!
Review by SueP1 year ago
Would not recommend this company, not willing to accept returns if you try the shirt on upon arrival. Almost 2 months to receive shirt back with letter stating “unable to accept return”. Poor poor customer service! Find a more trustworthy company to order shirts online from!
Review by Chandrabhan1 year ago
Fitting and comfortable
Review by Kelvimna1 year ago
They did not send any notification of my online order so after a week I emailed and got a response that the order had been lost at their delivery depot! Got refunded but was not happy with how it was dealt with. Have ordered many times before and this is the second time this has happened.
Review by Pinal1 year ago
Website offers did not work. Different prices depending on which device is used and promotional offers did not work on checkout
Review by Dhaniel2 years ago
In March 2017 I purchased 2 T.M. Lewin suits from Myer (NSW Australia). I really liked the suits and then purchased numerous shirts, ties, pocket squares, collar bones and then another suit. Well here we are September I noticed one suit was "delaminating" - where the interface detaches from the fabric and caused a ripple effect on the front of the suit coat. October - Go to Myer - not interested - TM Lewin Sydney store - not interested - TM Lewin HO in the UK - not interested. I have been wearing suits for 35 years an never had a suit only last 18 months. TM Lewin - you've lost a loyal customer who spent thousands in a very short period of time - never again.
Review by Vasfi2 years ago
Luxury affordable quality shirts
Review by Hutchbug2 years ago
In late December 2017 I placed two orders with this company, both on the same day. One order arrived on Jan. 13, 2018 and the following order -- placed on the same day, reputedly shipped on the same day -- has never arrived. I have corresponded with this company minimally three times and the response has always been the same: "wait." It's Jan. 24,2018 and I'm still waiting. What's worst is that the company doesn't track its package due to a low weight. It only "tracks" whether a package is shipped or not. Once shipped, it has no idea where the hell it is in the "process." I wouldn't call that a good business practice, but who cares, clearly the customer service department doesn't.
Review by Almeria Derrow2 years ago
Good prices and excellent selection of non-iron shirts
Review by Taimo2 years ago
great website easy to use and some lovely products which i am enjoying
Review by Fancy Westney2 years ago
Very good and attentive staff. Clearly knowledgable about the products. Good quality shirts.
Review by Parmvir Grygas2 years ago
I visited the Oxford Steet branch, good customer service a can do attitude and a smile.
Review by GailHollywood2 years ago
Decent packaging, high quality of shirt, prompt delivery
Review by Temeeka3 years ago
Very personal service. Excellent in store information. Great online order service.
Review by Exmond3 years ago
Bought a top quality shirt at under £15 in their sale. As usual the product was of the highest standard.
Review by Mgamummsie3 years ago
A shirt was ordered on a Saturday and opted for next day delivery. By the following Tuesday it had not arrived. Following emails and calls on the Monday they promised to contact me, but didn't. On Tuesday I telephoned again giving the order number, making sure the customer service agent had the file on her screen. Her first question was, what appears to be the problem, then proceeded to be very rude when I explained the details. It was the worst CS experience I have endured for a long time. Needless to say I will never deal with them again.
Review by Ruqi3 years ago
Very good quality. Fast Delivery. Competitive prices.