Website feature suggestion: give the user the ability to put more information about their car into the "My vehicles" area. That way, the results can be filtered down better.
That being said, I just got a call from y'all because I ordered 2 rotors and 4 brake pads (mistakenly). The fact that you were able to identify that and fix it within a couple of minutes is fabulous customer service! Nice job!
Review by Karppinen6 months ago
Always nice to see sales or get coupons .. none today. I like that I can store my vehicle data. I wish it had asked me if I was forgetting anything .. such as wiper blades, etc. Maybe offer special deals on exhausts or other upgrades?
Review by Goreham6 months ago
Everything has been great. The only thing I would change is when one of the items you order says in stock and then when you check out you get a pop up that says one or more of items are not available but never says which item so you have to manually fund out which item by process of elimination. Not very efficient for the customer. Other than this it's been easy. I appreciate you doing curb side pickup during these times also. Stay safe and keep up the amazing work.
Review by Taous Rowa6 months ago
Support and research tools very helpful. Site is very easy to navigate. Only reason I'm not giving 5 stars is because I've seen very different prices for the same tire model/size over the last week. I had a tire in my cart on Tuesday night, but decided to place the order the following day after having a chance to discuss with my wife. By the following morning, the price increased >$100. All of a sudden, several days later the same instant rebate/discount is applied.
Review by Bebecas6 months ago
Web site failed last week
Review by RGZurich6 months ago
A BIT OF SITE PROBLEM BUT BRAD HELPED ME
Review by Stadicus6 months ago
I am always annoyed by having to login, even when I click 'remember me'.
Review by Northam6 months ago
fist time trying to order it kicked it back.
Review by Bushien6 months ago
I appreciate the road and track testing / evaluations. That is very helpful in deciding since you can't really "try on" a set of tires. ... ALTHOUGH ... What an awesome concept to offer customers ?!?!?!?!? Letting them change their mind if a tire didn't measure up. I'd even pay a little premium for that option.
Review by Yigang6 months ago
All good except confusing regarding pre-selection of formerly used installer, and unclear instructions that if you proceed towards concluding order, you will have opportunity to select an alternate installer. Dev should add a note in larger font to indicate pre-selected installer (based on previous purchase) can be changed on the following screen...
Review by AdamHill6 months ago
Pretty easy to find what you need/want. Now, just hope I do get lug nuts with my new wheel/tire combination. Support chat said I would, product description says installation hardware is not included.
Review by Venkattaramana Leucutia6 months ago
Review by SharonT6 months ago
very convenient site
Review by Synthetic6 months ago
VERY EASY TO USE
Review by Tecxult Letij6 months ago
The site is easy to use and love all the customer ratings, helps a lot!
Review by Bafford6 months ago
Web site is bit slow, but found what I needed.
Review by DANCooper Jarajapu6 months ago
Web site easy to navigate
Review by Banko6 months ago
Review by Ramabadran6 months ago
Pretty easy to find tires i needed
Review by LeilaHepps6 months ago
Experience with tire rack great...my employee discount should've been more lol
Review by Koogan Kizilis6 months ago
Web site hung at one point and was slow at times
Review by Navnish Anastario6 months ago
Great shopping tools and advice.
Review by Vielda6 months ago
I was disappointed when I pasted in the EXACT tire I needed in the search box and it gave me over 3 pages of results.