I've been buying from Tire Rack for 20 years and suggested you to 50 friends. Your web site locked three times when I tried to check out. Plus your web site has the wrong information for rear shocks I was going to order tonight. I called Tire Rack last week 3 times and asked that this be fixed. The people on the phone saw the problem was Tire Racks database and said it would be fixed. Any one that has my Audi and orders the wrong shocks and installs them and they're the wrong part. I would be furious. Please call BILSTEIN and get the correct part number for an 1999 Audi Avant 1.8T Quattro.
Review by Qianyi7 months ago
this is a replacement tire for one bought less than six months ago that failed - would be nice to have an easier way to get the road hazard coverage that supposedly came with the tire
Review by Misimua7 months ago
Your website does not work good on my mobile Apple iPhone
Review by Shed Sielicka7 months ago
was not able to order from smart phone . order Confirmation link not working on Iphone
Review by Epsita Fellermann8 months ago
It says tirerack.com has been hacked and to change my password. Did it from two difference computers.
Review by Tianhui8 months ago
I was unable to use PayPal and when I contacted them they said they were not getting the request from you.
Review by Heuvel8 months ago
I entered the billing address at least 10 times and my cart would NOT update properly. I hope that the transactions goes through. so frustrated.
Review by EllenTrust Wildasin8 months ago
Review by Elizzabeth8 months ago
I was ordering tires for my mother on my account utilizing a valid Credit Card and billing address information. Your system rejected the purchase now forcing this to be a three party transaction thus more effort and check writing etc.
While I ordered the tires (for what little convenience was left), I will think twice in the future.
Review by Bingi8 months ago
Tire Rack has terrible customer service and they lie to their customers. I will never use Tire Rack again.
I needed new tires for my Ram Promaster 3500, which I built out as a camper. I was excited to find that they had a large selection of tires available within my size and weight index. I was having a hard time deciding between Tire Rack and my usual go-to, Discount Tire, and then I saw that Road Hazard Protection was automatically included on most of Tire Rack's tires. That is what really sold me, it would be an extra $100 or so expense with Discount Tire. I bought a set of 4 Sumitomo Encounter AT tires that had a 30-day trial period. I got them installed at the RAM dealership for an additional $89, an amount I didn't really calculate into the cost of the tire. I took them on one trip and found that I lost almost 5 mpg with the AllTerrain tire, which was beyond what I think is reasonable, so I sent them back. I ordered a set of the Sumitomo Encounter HT, hoping the MPG loss would be less. Switching these tires out cost me another $89, but I was expecting a full refund since that's what Tire Rack had said I should expect. They call me up and say that the tires were damaged and I would only be refunded for 2 of the 4 tires. Were they really damaged? They were brand new tires with no issues. They refused to do anything except send to the manufacturer for further inspection, which would take 8 weeks. I still haven't heard anything, over 2 months later.
I'm on a road trip on the new Sumitomo Encounter HT tires and within 1500 miles I have a blowout on the inner wall of my front right tire. There was no impact, no abuse of the tire, nothing that would cause this except for a tire defect. At first, I'm confident the company will cover it under their Road Hazard protection. I call to try and get this taken care of and they tell me the tire doesn't have Road Hazard protection. Only some of their tires have RH. This particular category isn't covered. Wouldn't that be nice to know before you're purchasing the tire? If you click on the Road Hazard page of their website it ways the Light Truck tires are not covered. I didn't know the tires I was buying were considered light truck tires. I would expect when they say "Most of our tires are covered with Road Hazard Protection" that the tires that are not covered would explicitly tell you when you're purchasing "This tire is NOT covered by Road Hazard Protection." It's incredibly dishonest to make a blanket claim and then not tell the customer when that claim is not true. Their statement that "MOST of our tires are covered under Road Hazard Protection" is the only reason that I went ahead and purchased through Tire Rack and not a local vendor.
After getting a replacement tire installed, the installer said that the blowout looked like a tire defect and I should try to get the manufacturer's warranty instead of the Road Hazard. I went through the process to get the tire returned to Tire Rack, and they came back with the message, "We have confirmed that the damaged was confirmed a road hazard," and they are not going to warranty it. How exactly have you confirmed this? How exactly does an impact happen on the middle of inner wall of a tire with no damage anywhere else on the tire? That seems impossible to me. That seems like you are trying to get out of honoring the manufacturer's warranty. That seems like Tire Rack is committed to having terrible customer service that pails in comparison to any other tire company I've dealt with, or any other company I've dealt with in recent years.
If Tire Rack is going to operate as an online-only company, dealing through other installers, they should at least match the level of customer service of other tire companies, like Discount Tire. Discount Tire goes above and beyond to make sure their customers are happy with their service because they know that word of mouth is the best form of advertising. I will never again use their services and I would be loud in telling others, especially in the Van Living community, to never use Tire Rack.
Review by Gorjus Clirehugh8 months ago
To complete order had to enter texted code, which took you more than 20 minutes to be sent, by which time the time had expired, requiring a new code, followed by a third.
Review by Moffats Zupski8 months ago
Review by Alea Caroon8 months ago
Sent authentication code to wrong phone number. Fortunately it was my wife's phone!
Review by Belgrakk8 months ago
It was not good at all, I already placed an order about 2 weeks ago and waited for delivery and when I checked again it said I never placed an order
Review by Saimonas8 months ago
your site is broke as hell
Review by Reindolf Derrow8 months ago
I want my money back
Review by Sandbex8 months ago
TOO MUCH NONSENSE . ORDER. SHIP JESEUS I ALMOST WWENT SOMEWHERE ELSE
Review by Bigbarn8 months ago
Mileage warranty - when ordering from discount tire direct I provided pictures of the tread depth and tires on car. The fact that I have to mail the tires back is making me question ever purchasing from tire rack. I will be sure to warn my friends away
Review by Purnender8 months ago
I been charged Tax for the same order I placed 5 weeks ago, back than I wasn't charged!!!
Review by Yime9 months ago
Website was extremely slow and I had to restart my order 3 times to get it to go through. Pages kept freezing and not allowing me to continue through.
Review by Rolian Caridas9 months ago
Your tire 2 year warranty is waste of time. i sent all of the required documents and your still refuse to send in the money that was spent to replace he new one. As far as the tire and your service i love your company. I have been shopping with your for over 10 years strong.
Review by Bridgit9 months ago
I assume the reason I could not pay with PayPal was some issue with your web site. I was never redirected to the PayPal site.
Review by Jayeane9 months ago
Tried to buy tires before and thought I did but never processed. Also gave me wrong size tire. I had put 18 but somehow you recommended 17
Review by Kinnison Hasaka9 months ago
slow shipment on pervious order
Review by GracieCakes9 months ago
Site sucked too many glitches
2atempts to place 1 order