My concert was canceled and moved many months away (6). The original concert was on a Saturday night March 14. Now this rescheduled one is on a Thursday night September 10. We are from out of town and came down to see it and you never texted or called or emailed before it was supposed to happen to tell us that it is canceled. We will not be able to drive back down in September 6 months from when the concert is supposed to take place and in the middle of a work week on a Thursday. Please refund me all my money and fees. Thanks And if you say I need to resale my tickets then I totally lose the cost of the extra fee you always add on which equaled 71.25$. That's a lot of money to lose. And then if I did sell them you would charge the new buy the same amount and you would be double dipping on the fees which I would think should or would be illegal. So please just credit me back my whole purchase cost and fees and then you can sell your tickets. I have also called over 25 times and spent numerous hours on hold just to be hung up on before talking to anyone. I have emailed over 5 times with no response. I understand what is going on and your are busy but this is a business and you need to take care of your customers. Please refund my money. I would not recommend Ticketmaster to anyone and I will not be buying tickets from them again because they do not stand behind their product or company
Review by Reygie1 month ago
I chatted with a representative by the name of Alma to get a refund for my tickets. The tickets are for a performance on April 22nd in New York. I requested a refund as the President of the United States extended his Stay at Home policy to extend through the end of April. Ticket Master said they have their own policies and that the policies of the President do not matter. It is not okay if we the general public do what is asked of us to Stay Home and Stay Safe and places like Ticket Master do not follow the procedures implemented by the Government of the United States!
Review by Jaquie Mettham1 month ago
The Melbourne formula 1 Grand prix was cancelled due to covid-19 Ticketmaster refunded my payment to a closed account. Australian Grand prix corporation has been very unhelpful along with Ticketmaster and Ticketmaster seem to refuse to trace and recall my funds even though I have spoken with my bank over several hours several times and they are categorically stating the funds are not held in their bank and my account was closed months before. All they seem to do is fall back on "you need to contact your bank for the funds" they will not provide an audit trail or any proof of the funds being deposited into my account apart from their payment receipt. They are a very difficult organisation to get past their 1-300 number and all that you get is to talk or communicate with a lowly customer service representative and they continue to try out the same useless line while refusing to help get my over $900 returned to my account. I will also be lodging a formal complaint with Fair Trading and the ACCC.
I am in Western Australia.
Review by Colossal2 months ago
Ordered tickets from Ticketmaster and BEFORE CHECKOUT was prompted to buy insurance to prevent loss of money/cost spent on tickets if coronavirus resulted in cancellation of event. Paid $23+ for insurance that only pays if I can prove I am too sick to attend the cancelled event. NO coverage the Allianz insurance paperwork tells you, AFTER you pay for insurance, to refund $300+ spent for tickets!!! Of course, trusting the misleading and false advertisement on Ticketmaster promising 100% coverage, I only read the fine print deep in the insurance paperwork when the ticketed event was cancelled. NO REFUND IF EVENT CANCELLED BY VENUE OR PROMOTER. False and misleading advertising.
Review by Gizelle2 months ago
Why are you taking so long with refunds !! It's a national state or emergency and I need my refund now . It has been 10 days ! You should be reported
Review by PickaHouse3 months ago
I have had maybe 6 or 7 experiences buying from, or attempting to buy from, Ticketmaster now. While I'm sure they could be worse, I think for how many artists use them for initial ticket sales, they are disorganized and dishonest. I'm surprised they're even allowed to sell those marked up "platinum" tickets as quickly as they do. A half hour into a sale, tickets that were originally $200 are suddenly $1,200. They used to have a customer service line and an automated phone line you could call to buy tickets, but of course they got rid of those. Buying tickets for highly popular shows is now even more difficult than it already was. Of course, there's always resale, but obviously that markup is going to be insane more often than not. Basically, if you're buying for any show with any sort of demand, you're probably screwed. So good luck!
Review by CWipke3 months ago
Please pass this onto your supervisor. Just wondering when you'll be refunding Seinfeld tickets due to this pandemic and the whole world in a state of emergency? Seems a bit inhumane to stick to policies, no other companies are. People need money right now to pay for basic necessities. Have some decency
Review by Foram Trekkie3 months ago
Cannot recommend these guys. I bought tickets to a recent concert. The tickets were sent to my phone,which was the only option. All was fine until concert day when I could not find the barcode for the tickets ! It had simply vanished resulting in having to stand in a line to get paper tickets !
Review by Jalyne3 months ago
Bought tickets direct from Ticket Master and was told repeatedly by staff my refund was automatic within 30 days. After 30 days no refund, so I check status...now staff says hard tickets must be snail mailed to WV. The receipt shows no 3rd party seller. This is stealing!!!!!
Review by Robertbob3 months ago
I placed a order online for the LIT AF Tour: Martin Lawrence Performing & Hosting Live in Memphis but after reading that there have been case where Coronavirus: 7th COVID-19 case confirmed in Tennessee
WATE 6 staff
I got that off goggle so I been trying to reach them for a refund call 10 time phone number they give don't work emailed them for 3 straight days and no response to my email so if I have to attend to to keep from losing my if got proof of that ticket master will not respond or refund my money just cause I have concerns about this Coronavirus: 7th COVID-19 case confirmed in Tennessee
WATE 6 staff
Review by PeachBootyV4 months ago
I purchased tickets to an event back in December for a rap concert. In February they rescheduled the event and then postponed tba due to the coronavirus epidemic. I received multiple emails stating that they would offer refunds for the event if customers wanted it. Once I inquired, they gave me the run around. I was told to contact Allianz since I purchased insurance from them just in case this happened. Allianz told me that they could not do anything and contact Ticketmaster. Ticketmaster of course will not do anything. Allianz emails me again today and informs me that due to the coronavirus epidemic that it is not a good reason for the companies to issue out refunds so either transfer the tickets or resell them to someone else when no one wants to attend the event now. I call Ticketmaster today and the automatic voice tells me to contact chat or email and hangs up. I contact chat for the 3rd time and nothing. They care more about putting money into the CEO's accounts instead of helping customers.
Review by Carpetman Wichaiwong4 months ago
Loved, loved the show it was fantastic, of course I was Mibdfreaked !!! Criss Angel is the best!!!!!!!!
Review by Semsi Scharre4 months ago
I am one of those consumers who refuse go to any event where I am forced to be a slave to the TICKETMASTER. I am a big fan of an up and coming band and they are booked for a concert (Rufus du Sol) in my town (Chicago) this May. The tickets are reasonably priced at $47.50, but I am forced to buy those tickets through the licensed scalper monopoly - TICKETMASTER. So the additional fees (service fee, handling fee, taxes, etc.) bring my ticket price to over $80 - about $33.00 extra. I have actually considered driving to see the band at their Indianapolis concert, where the tickets are sold through Eventbrite and the service fees total $7.50. No, it would not be cheaper after having to 6 hours, and paying for gas and lodging, but I would feel much better about not giving my hard earned dollars to the monopoly scalpers and making them richer. I refuse to do that, even if it means I don't see this band that I really like. I will end up just passing on this tour and hope the next time they come to Chicago, they have a different booking agent that will not rip me off. Sorry, Rufus du Sol, I love your music, but I have to stand by my principles. If you have weak ticket sales, it may not be that you don't have a strong fan base, it may be that you have a bad ticketing agent.
The only way entertainers and promoters ("LIVENATION" in this case) will get the message that they are losing ticket sales, is through messages like these from fans who refuse to be subjugated by the TICKETMASTER monopoly. This is not the first time I have not gone to a concert because of THE TICKETMASTER TOLL, but I am tired of missing out on entertainment because I have to pay the TICKETMASTER TOLL to enjoy that entertainment. Consumers need to band together and boycott the TICKETMASTER MONOPOLY SCALPER TOLL.
It's way past the time to LIBERATE the consumer (and the entertainers) from the TICKETMASTER.
Review by Secureye Czichon4 months ago
I have been trying for a week to list tickets to sell on Ticketmaster. I keep getting an error message: Pardon the interruption. Clicked on live chat, no one answered. Called the fan support phone number numerous times, got a busy signal. I ended up listing them on Stub Hub where I have always had a great experience with customer service. I am so disappointed with my experience with Ticketmaster! One star is too many!
Review by Tadhgh5 months ago
A FEW EVENT PROMOTERS/ORGANIZERS...are still refusing to give REFUNDS to CANCELED shows...by POSTPONING/TBA ....RIGHT NOW WITH THIS WORLD CRISIS.....WHO REALLY CARES right now????...How VAIN/self absorb and thoughtless can an ARTIST/entertainer be???? HIDING BEHIND THEIR PROMOTERS/ORGANIZERS TO POSTPONE ThEIR CONCERT ETC...ASININE!!!...REFUND YOUR FANS MONEY BACK ASAP!...ThERE IS A WORLD CRISIS FOR GODS SAKE!!!
Review by Bissma6 months ago
I purchased tickets from Ticketmaster for Jerry Seinfeld at The Reno Event Center on June 6, 2019. I purchased the tickets for my husbands birthday. As the date of the event approached, Saturday October 9, 2019, I received a few emails from Ticketmaster about the event.
On the date of the event I attempted to download the tickets to my cell phone. The link came up but when I clicked on it I got a message that said "You have no upcoming events at this time." I tried several times with no success. When we got to the venue we went to the box office with the order number. They told me that the number was not a Ticketmaster number, so they checked the seat numbers and told us that the tickets were in someone else's name. I asked them if they could check to see if someone was sitting in those seats they would not do that. All the employees in the box office were trying to help, they even took my phone to try to download the tickets but were unsuccessful. I tried to call Ticketmaster customer service but of course they were closed. Feeling very unset and frustrated all we could do was leave. I was in tears.
The next day I called Ticketmaster customer service to get a refund. They explained to me that I had purchased resale tickets from someone else selling their tickets on the Ticketmaster website. I was totally confused and had no idea that anyone with tickets could resell them using the Ticketmaster website. After a Long conversation with customer service the conclusion was the name on the original tickets was not transferred into my name by Ticketmaster. The associate I talked to told me that an investigation would have to be done and they would contact me with the results.
I called Ticketmaster once a week for three weeks with no answer about my refund. Finally I called again on Thursday November 14, 2019 and was told I would not be receiving a refund. Can you imagine how I felt? My husband and I are below poverty level, I had to sell some of my dead mothers jewelry to be able to even buy these tickets for my husband. I paid $438.84 for a service that we didn't get, and it was out of my control. It was a Ticketmaster error yet we are being punished.
Review by Hmidani6 months ago
Waited in queue for 15 minutes. Got to queue. Spent 15 minutes selecting 3 tickets, only to be told AFTER being showed tickets and selecting the 20 times and going through CC process that 3 is too many, because this dumb site didn't know that when I asked for three. Can I change the number requested? Of course not, that wouldn't be stupid and everything about ticketmaster is dumb. Kicked out of my place, back in queue and of course now there are no tickets available. Screw you ticketmaster you suck almost as bad as Donald Trump.
Review by Geejayz7 months ago
The other Trust Pilot site sponsored by Ticketmaster is a joke. 4* plus rating?? Disgraceful.
This Page is full of the real reviews!
Ticket master have not mastered the delivery of tickets! or anything else. Terrible service and BS fob off's
Shame on you and I will never order off you again.
We go to the theatre in London 6 times a year and Brighton about the same. We buy theatre tickets for friends and family as birthday gifts and Christmas.
We will continue to do so but not through Ticketmaster.
My wife ordered tickets on the 18th November and we were told they were dispatched on 20th Nov. Now 20th Dec and no tickets, just a thread of poor service emails from GRAYSON.
He said we should have ordered tracked postage. we paid extra international postage and the option for tracking was not available.
We ordered tickets for Chicago in Melbourne for our son and his girlfriend, we are in the UK and we are flying them back for a family Christmas and the tickets are one of their gifts from us.
We are being told that to pick physical tickets up at the theatre is possible at a charge of 7.5 dollars each but the purchaser has to be there to pick them up with card used and photo ID?
So Ticketmaster think we are going to fly out to Australia to pick up the tickets?? Morons!!
Firstly our son who the tickets are for should be able to pick them up.
Secondly why should we pay extra? did we lose the tickets??
We took out insurance but reading through that not sure how it will help.
DO NOT USE TICKETMASTER! read the real reviews here and look at the rating. They are an absolute disgrace.
Review by Psyco7 months ago
Went to purchase tickets for a child's show, I could have bought another ticket and a half if I had paid their "fees!" Why do venues use these thieves!? As you can see in the photos, the FEES are ALL Ticketmaster! Even the "facility fee." I paid 69.50 per ticket X 4, the face value at the Venue! There was no facility fee, processing fee or service fee. NONE. Isn't processing and service the same thing?? Ticket master are crooks! I went to the venue and saved almost a 100$ in FEES!! Well worth the drive. The only way I can not pay these ridiculous fees is by going in person. Venues should just set up online purchasing through them, do $5 a ticket flat fee and would still make money. Everywhere, except "paid" endorsements does TM have more than a 1 star rating! Wake up venues and stop allowing Ticketmaster to rob your guests!!! LETS PUT THEM OUT OF BUSINESS! DO not use them!! Go to the venue whenever possible and do not hand over your hard earned money!!!!
Review by GuarDianAngel8 months ago
This company has deliberately been set up to scam people and then use fine print to try and justify their behaviour.
I recently sold tickets to a concert that I would not be able to attend. It was confirmed to me that the tickets had sold and that I would be receiving my payment for them in due course.
The day after the concert I received a rather rude email saying that I had failed to provide the tickets (which is not true) and therefore I would not be paid for them. + I had to pay listing fees + I had to pay a $100 administration fee. Garbage!!!
I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!!
What this company did is the following;
* They charged me for the price of the tickets by lying and saying they had refunded the price of them to the buyer because they couldn't gain entry to the concert.
* Then they charged me listing fees for the sale of the the tickets (even though according to them the sale didn't happen)
* They also charged me $100 administration fee (for what?!)
* In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer.
I'm currently taking the matter further with the ACCC.
Stay away from this company!!
Review by Bendigeidfran Knehr8 months ago
THis is a scam company. Reselling tickets for much more than the original price and aslo selling false tickets. DO NOT BUY FROM THESE CRIMINALS...!!!
Review by Dharpure8 months ago
I bought tickets for full price plus fees through Ticketmaster for Disney on Ice. If I had waited I got an advertisement from Disney to buy the same tickets for buy 1 get 1 free without the Ticketmaster fees. Ticketmaster would not help me get any financial restitution for the tickets. I will not use Ticketmaster ever again!!!!!!!!!!!!
Review by Joquala Geohring8 months ago
...which supposedly guaranteed a refund if I was unable to attend the event I purchased tickets for (Dane Cook Tell it Like it Is). This insurance was $16 through a company called Allianz. As luck would have it I got sick and was unable to go (heard it was a horrible show anyway) do had to file a claim to get a refund. Claim was denied, why? Because I didn't have any documentation stating that I went to a doc-n-the-box or saw a doctor! Not everyone runs off to see their GP because they're feeling sick!! All further attempts to contact have been ignored (you HAVE to enter your insurance policy number that is issued to you) and there is no option whatsoever on the Tickmaster web site for a refund (the 'help' screen tells you how to navigate to a refund web page but the link is conveniently missing). DO NOT USE THIS SITE OR THEIR FALSE INSURANCE.
Review by Yaady8 months ago
Purchase tickets for Joe Bonamassa through Ticketmaster for October 29, 2019 at Chesapeake Arena, Oklahoma City. They were never delivered. After reaching out to Ticketmaster, they shifted blame to me. But, they said they would open a investigation, and call me back in 2 to 3 days. They never did. So I call them back again a week later, and got the same treatment. Its odd that I gave Ticketmaster my Credit Card information, paid for the ticket in advance, and dealt with them in good faith, and yet it was my fault they did not deliver the tickets as agreed. Unfortunately for Ticketmaster, I know how to deal with corrupt, incompetent, dishonest companies.
So do not deal with TICKETMASTER. Its a Scam and a Fraud....
Review by Sevella9 months ago
I opened a dispute with Discover Card and that's the only reason I got my money back. They sold me resale seats for $256.00 each to a hockey game that said first row with a map showing a normal section. Luckily, I used virtual venue to see these seats were foldable chairs in the handicapped section with no arm rests and ground level with a view almost below the boards. They told me to just sell them again if there was an issue but wouldn't help with their fees. $80.00 per ticket in fees alone to purchase and then sell again!