We collate all the best reviews from around the Internet so you can view them in one place
Review by Joseph11 months ago
Bought a sofa for thousands of dollars. It is tufted on the back. A button fell off late 2019. They had service tech come out and he said they used the incorrect threading to tuft the buttons (too thin of a thread). A few months later another button popped off. They said it was now out of warranty. So we are pretty much out of luck. You literally have to take the whole back of the couch off to tuft one button! Not happy at all!!!!
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Review by G. Patel3 years ago
Very bad experience. This is first email so far I received from them. Never received any confirmation or shipping email . They wronged my order never get courtesy email. Just for pillow cover they took 2 months, all I had to do is just wait. Very bad and unprofessional and high price.
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Review by LAURA3 years ago
After searching extensively for a kitchen table and chairs we ended up at Thomasville. What a unique experience! Our sales consultant aided us in selecting all the components of our table and chairs. The finished product was amazing. It is a beautiful piece of furniture that transformed our kitchen.
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Review by DL3 years ago
Mary defines excellence, outstanding professionalism, superb customer service and exquisite taste. She went way above and beyond to meet our requirements in a timely manner. Because of Mary's strong work ethic, expertise and patience we purchased additional items and became a Thomasville customer for life.
Mary is an asset to your company and deserves recognition as she serves to be the model that all Thomasville employees should strive to attain. Please feel free to contact us for additional feedback.
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Review by Unhappy3 years ago
They arrived 3 hours AFTER the 3 hour delivery window with the WRONG COUCH. I'm now a week past my promised delivery date and don't have my couches.
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Review by EDWIN MUNIZ3 years ago
The people at the store were great! Had furniture the was defective, or damaged by the delivery company brought in and setup. It was obvious that the furniture damage had been covered up with nails and a magic marker. I will not be buying anything from Thomasville in the future.
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Review by JODI VINCH3 years ago
stOP STOP STOP sending me email
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Review by JAIME O.3 years ago
Excellent, I recommended this company to my family and friends!!!
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Review by Obeachbum3 years ago
I visited the Princeton location the store was very nice looking and the sales consultants were very uplifting
A very enjoyable shopping experience .
More stores should be like this one
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Review by Lori3 years ago
I refurnished my living room and dining room. Thomasville was always top price and quality. Now it is just top price. A wall picture that I ordered was delivered to the store and the frame was cracked, this happened 2 times. The quality of the wood in my dining room table and end table isn't the best. Things have changed. I have a Thomasville wall unit from 1987, amazing quality. Things aren't the same, very sad. I would imagine that is why the store that I purchased by furniture from, Route 4, Paramus, NJ is now closed.
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Review by Customer, East Hanover3 years ago
Michelle was an excellent sales consultant. Chair that I bought is of good quality. However, delivery was outsourced to a company with poor customer service, difficult to reach, unaccommodating to my schedule, unreasonable pricing. Delivery process was more like serving the provider than serving the customer. Thomasville should look for another shipping vendor.
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Review by Charles Che3 years ago
I got a coffee table which had a problem - the legs are not straight! Then I called the store more than three times, and they said they would take care of it. After so many months, I found out that no one gives a **** about my coffee table because the table is still there with bent legs.
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Review by Joan P.3 years ago
I cancelled my purchase within the 3 days allowed by law (buyer's remorse). I had not picked up my items, which were not special orders. The store would not credit back my credit card. I was forced to take the items or lose the money. I cried and cried and they finally gave me a store credit. (They didn't have a couch that I liked. I needed a new couch and I needed the money back on my credit card so that I could buy what I wanted). It was a HORRIBLE experience.
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Review by MICHELE BILOTTI3 years ago
FURNITURE WAS FINE BUT THEY OPENED UP A STORE CREDIT CARD FOR ME FOR $8000 AND THEN MAILED IT TO A HOUSE I MOVED AWAY FROM IN 1998!! I NEVER GOT A BILL OR THE CARD. THEY STARTED TO CALL ABOUT MISSED PAYMENTS, AFTER IT WAS 'FIXED' THEY WANTED TO CHARGE ME FOR MISSED PAYMENTS, A TOTAL INEPT MESS, STAY AWAY!!!!!
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Review by David Harding3 years ago
There are many items to choose from in a great variety of styles but prices are rare so it is difficult to compare items.
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Review by JANICE & HANK HIGGINS3 years ago
The salesperson was very professional and help full.
Did not feel pressured and when she said the couch
was going to be there it was.
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Review by SVETLANA BERENZON3 years ago
The manager took care of the problem
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Review by LORI SLOAN3 years ago
I ordered a bar and hutch that came without the glass shelves and the end pieces! Incomplete orders makes any customer unhappy!
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Review by VIN3 years ago
Not all furniture sold is Thomasville. Be careful , check who makes the furniture,
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Review by Alison3 years ago
When we went to purchase our furniture at Thomasville, we were promised great quality, Italian furniture. Unfortunately, when we received our delivery, all items were marked "made in China". We paid thousands of dollars for a dining room set that we love, but we will never purchase from Thomasville since they lie about where there furniture comes from.
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Review by MAURA CASTANEDA3 years ago
I purchased my sofa almost 2 years ago and the only thing nice about it is the color. The feathers come out all day every day from both the sofa and pillows. The pillow came half empty and the buttons came the wrong color. This is an order that took about 3 months and is ridiculous to have these defects for such an expensive 2 seater. After sending an email the only response i got was to changing the buttons.
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Review by JUDITH NICOSIA3 years ago
I got exactly what I wanted: information about how the furniture was made, excellent personal service from a salesman over a number of hours and trips to choose fabrics, customization of arm chair covers, extra pillows, great financing, on-time delivery (actually, it was early!). I literally could not have asked for more and when it is time to purchase again, Thomasville will be the first and probably the only place I go.
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Review by CIOF63 years ago
Every part of the process was top level. The instore staff was wonderful to deal with as were delivery personnel. The furniture is top quality and we look forward to enjoying it for years.
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Review by Rose & Steve Wallentine3 years ago
Our salesperson Michelle was great and even helped us with the special financing. They had the furniture we were interested in the showroom so we were able to actually see it. Overall a great shopping experience, and we would look to buy here again.
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Review by Michael Confessore3 years ago
We had lots of issues with the sofa and the service techs could not fix and we were told this is the last time we will fix and you are on your own. They could not fix it because it was a design flaw. We spent over USD 8,000 on the sofa. Never buy from them again.
