Things Remembered Reviews

Company is awful. Been to North attleboro a few times this week and walked out every time. No help, never asked me if I need any. Which usually when I have been in there they do. The associate on Sunday 3/21 and a few days before is the reason I walked out and will not return. Sitting on counter on phone. Even when I was looking at wedding things she glanced over and said how are you and i immediatly left. She couldn't keep her eyes open or so it looked. Both times looked like she was on something. Braintree is a far drive but I will go to that instead. Do you not drug test employees? Re training for better customer service.

My family and I have purchased many many many things from things remembered throughout the years. My daughter got a beautiful $150 snow globe for her baptism the water is completely yellow and disgusting looking it is 4 years old. She got another snow globe from her grandmother for her birthday that's two years old the water is yellow and disgusting. I have been married five years the engraved serving set knife and champagne glasses the silver has awful looking spots all over them that do not come off with any kind of Polish they look terrible and the rhinestones are falling out they actually looked like that immediately after the first use and they were properly hand washed and dried. My wedding silver picture frame has turned an orange bronze color and will not polish clean. My daughter has a small jewelry box that has also turned an orange bronze and will not polish clean. My mom has a massive snow globe that is at least 15 years old the water is completely yellow and most of the water is evaporated it is stored in a glass cabinet nowhere near the sun. My mom has picture frames four of them to be exact from our confirmation and they have all turned an orange color after 15 years. Their items look beautiful they're a little bit on the expensive side which I don't mind at all however nothing lasts. Things remembered specializes in keepsake items keepsake items are meant to last for years and years you are lucky if you get a year out of them. And by the way if something goes wrong with your items over the one year warranty you are offered nothing with no solution in fixing your items. Imagine the server set that your mother gave you for your wedding that you planned on cutting all of your cakes with and serving your desserts throughout your married life looks absolutely awful and you don't even want your mom to see it because she spent so much money on it and then had it engraved for you and now it's completely deteriorating. Every time I see it in the drawer and take it out to slice a dessert I'm immediately remembered by how upset I am that it looks the way it does. Seriously as beautiful as the items are at the store do not purchase them they are all crap. I'd be more than happy to share hundreds of photos with you of all the items throughout the years I've bought that have fallen apart.

I purchased 2 iridescent engraved wine glasses for my best friend for Xmas. The glasses came in bubble wrap, which is great but what happened to them coming in gift boxes. Am I to put them in a gift bag so they can break. Does not look right to give it still bubble wrapped. Unattractive.

I have purchased items from Things Remembered for many years now. I have had a few mishaps that were always corrected with little to no hassle. I recently tried the engraving service at the St. Matthew's Mall location without buying the product from Things Remembered due to my gift recipient requesting a YETI tumbler which Things Remembered does not carry. I had to leave my YETI at the store as they were unable to engrave it that day. When I returned a few days later, I found that the engraving was incorrect. I was extremely upset because I drove so far and had to go inside the mall during this pandemic only to find that a tumbler that I paid $30 for was ruined. Miranda, the store teammate was absolutely amazing. She looked up the order and found that the engraving was done incorrectly. She promised me she would fix it and she did. Less than 3 days later, I received a box at my door with my YETI tumbler. The engraving was amazing and better than I expected. Miranda not only went above and beyond, she showed patience and understanding, while also training a fellow teammate. I truly hope Things Remembered rewards Miranda for her great customer service. This is why I continue to purchase items from Things Remembered, they appreciate their customers and stand by their promise of customer satisfaction. Thank you, Miranda!

Product purchased was OK, not great, but constant emails, after many unsubscribe requests is ridiculous.
Can't stop emails. I will never buy again from this place.

These times that we are living in is extremely hard to plan on anything because of COVID-19, especially weddings. With wedding plans shifting due to wedding hall restrictions, I called to change the etching on a pair of beautiful champagne glasses that was already ordered. Customer service found my glasses in production, quickly changed the writing on the glasses just in case the wedding had to be moved. She was very pleasant and went beyond her job to ensure that at least we could count one wedding plan going right! The glasses are so very beautiful

I had my father's flag from Arlington framed with an engraved plaque at the Things Remembered at Trumbull Mall, CT. It was ready withing an hour of ordering and cheaper than anything else online.

Lack of communication between online order and store pick up. Order was marked for pick up today but was unavailable due to "current circumstances" without warning that the product would not be ready by the posted date.

I bought a serving set and two engraved flutes for my wedding in 2014 for $175. I pulled them out recently to find they are all corroded. I called customer service, they asked what I stored them in and when I told them I stored them in the boxes they gave me, they told me they stopped using those because they tend to trap moisture in. The fact that they knew this tells me this has been an issue in the past and despite this being the fault of their "moisture trapping" boxes, they said that after six years, there is nothing they can do. For a store who sells things to be remembered, I expect a longer shelf life than six years. Both the serving set and flutes were only used once, cleaned well and according to the instructions, then dried and put back in their boxes. I don't recommend getting anything from things remembered because who knows what it will look like when you pull it out again to "remember".

I’ve had my order arrive incorrect 5 times!!! Customer service is good but am I ever going to be satisfied with my order? Probably not. It’s a shame because I had to give a bad one as a gift assuring a correct one would be on the way. And here I am in the same boat weeks later...

I was in the Meadows mall store last weekend 12/14/19 and I bought two Heart locket and a employee was trying to help me and they were busy and told to come back 4 hours later and one of the the Engraving was wrong and the manager was just rude very rude so I left and called the store I was told they didn't have anymore I would have to wait 10 days I said I'm so sorry I need this for my 12 year old granddaughter she has no Parent my son was killed by a drunk driver and I really need this she said it was all my Fault and they have it on camera but really I was getting help by a worker anyway she said I could buy something else I said no I bought this one and it needs to be special so on Monday I went to Henderson and the manager was there yelling that she ordered one and it would be 10 days And I could buy something else anyways I left and called customer service and the District manager said wherever she was at the time she had some right there that she would send it 48 hours I would have a new one that was 12/16/19 now it's 12/21/19 and I called the store and it's not there so there going to treat a little girl bad over Human error and not Follow through on their conversation it's to bad Thing to remember should be special not Evil there are other places to get nice thing With out harassment and lied to sorry if and when I get my Granddaughter heart locket I will never ever go back there agin Thx for nothing Xmas is 4 days away I really need this locket Susan Rigg 702-773-3945 If anyone from things to remember cares call me pls

Ordered a personalized snow globe for my Grand daughter's first birthday
Paid to have it shipped overnight since apparently our 2 local stores have been closed. The day before her birthday I called and was told order had been canceled and they had sent an email letting me know, which was an absolute lie. People were not friendly, one rep hung up on me, had to call back. I will never shop there again and will warn others not to either. Very poor customer service. I am sure, soon whole business will shut down along with the stores.

This site is absolutely terrible. If you live anywhere outside the USA, DO NOT ORDER! They advertise they ship internationally but this is NOT TRUE. They will make you call your order in (I spent 2hrs doing this) and then they call you back the next day telling you it’s over $100 in shipping! Plus they had lost my main item I was buying! So my order wouldve only been $80 In the end but I’d still have to pay over $100 shipping! They offered absolutely NO compensations or solutions. Not even to replace the item they lost.
Do NOT put yourself through this. You will be highly disappointed.
They should change their site to only in the states and not international.

My Dad received an engraved clock 12 years ago at the age of 80. It stopped working a few months ago and he felt bad. I was unable to fix it. After speaking with customer service we received a new clock in the mail !!!!! Can't say enough good things about this company!

The hospital lost my dad's air force pocket watch my son had bought him while stationed in the army and I wasn't able to replace it. So I e-mailed customer service and Victoria Harman in Ohio found the only watch available, had it engraved, and mailed it to me for my dad. I could never imagine that kind of compassion and assistance. Thanks Things Remembered! You restored my dad's faith!

I ordered a watch for an employee's retirement. A few days after it was suppose to arrive I tried to check on the order through their website and wasn't having any luck so I gave a very unpleasant woman at customer service a call. Turns out they had cancelled my order because the item was out of stock, claiming they sent an email that I never received (I double checked, including junk/spam mail folder). Will find someone else for this kind of thing in the future and so should you.

I worked their for awhile and the amount of disrespect that was given to customers was horrendous. District managers would say just make them happy cause they are a pain in the ass... how awful... and one district manager who was in the destiny mall recently was so rude to a customer that me and my family will never go back there to shop... I was embarrassed for the company

I purchased a bride wine glass for a coworker for her wedding, I paid extra for gift wrapping and it was not gift wrapped. I even wrote a message and did not receive that either. Disappointed. The wine glass itself and engraving is nice though.

Personalization.com is way better...don't waste your money and time at Things Remembered...horrible terrible company!!!!!!!

They refused to replace a photo album. The binding was crap and fell apart. They said I had to buy another one. Screw that! This store has lost a customer for life.

I worked there a really long time and their district managers are awful and the regional directors don't care...upper management has their own rules they play by... the field is considered peons!!!

I have been a customer here every year and I never had any issues until this year. I came to things remembered in my area on the 17th of December. Knowing it is a very busy time of year and it was near Christmas, I asked the lady if it would be okay to place an order knowing how busy they are and if it would be ready on time. She said it would be ready the next day (18th) at 4 pm. I went on a cruise the next day, so I had my mom pick my order up for me,on the 19th only for them to tell her they didn't even have my order in the system. So I call back on Christmas eve (as soon as I get off the ship) and call them to tell them my receipt and order number. The lady on the phone said she will take care of it that day, however my plane wouldn't land till after they close. So, I had no gift for my Dad or my Best friend on Christmas. THEN it gets worse. I go to the store on the 26th and the store was so unorganized. She couldn't find my order at first, then gave me my two orders in ONE beat-up box. And one of them had the wrong monogram. I asked for some discount to my order for being messed up, I mean I didn't have a Christmas gift for my family when they said it would be ready, to not even put it in the system. She offered me a 25% off coupon for my NEXT purchase. Really? I will not be coming back here again. My mom also ordered a necklace from them, then they called her saying they broke it and it was the only one left. So she was not happy either. Lost my business

Hello,
I was in the Meriden, CT store on 12/20/18 @ 2:30pm. I purchased an OVAL PLATE #926278, to be personalized.
First, I'd like to say, the female Store Manager/Asst., who was doing all of the engravings was an absolute witch!
My Experience:
I walked in, a very kind older woman helped me. She went to the desk to retrieve the cardboard sample displays of the different size, shape, color style plates offered, so that I could see them in person.
Well.... the woman doing the engraving grabbed them from her and said, "No we don't do that. They stay on the counter", as she put them back.
I was guided to the book, finally made my selection and placed my order.
I brought my item (a jewelry box) with me and asked the young girl after she rang me up, "Do you guys put it on for me?" "Oh my God, I'll never get it straight." lol.
"Yes, we can do that", she said. "No problem."
"NO WE DON'T DO THAT", she interjected rudely, never picking her head up from the engraver. "I'm sorry", the young girl stated!

Never, ever, ever again will I visit this location! I will go to the one located in Milford, CT, if ever I need something engraved!!
I realize Christmas time is a busy time. Everyone in retail knows this. Everyone in retail expects and plans for this. So to say this was "a situational attitude" or "a busy day" is.... I'm sure not the case. If every employee behaved in this manner, not only would they be removed from the position, but businesses would be closing at alarming numbers!!
In today's retail competition, stores look for/strive/demand/offer exceptional customer service and professionalism, from their employees!! That's what makes them a place where people WANT to shop!!
Also, as an FYI, I additionally purchased an item, with engraving (ceramic blue dinosaur "piggy" bank), from the store. As the young lady went to get the box, for the item.... "Let her know we don't have a box for that. It is the last one and it is sold without one."
Note: Though.... the dinosaur and other bank (pink) which were on display had identical boxes and there were numerous pink ones left.
Long story short - She's NOT an asset to your company! She's rude, arrogant, ignorant and unprofessional!!!!

We ordered a bracelet for our nana that was to be delivered before Christmas by December 21st. Instead on December 22nd we received a bracelet for a poor boy or man named Brett who also will not be getting a Christmas gift. It is December 26th and still no gift has been delivered. I was told that to get a refund I first have to return Brett's bracelet. We ordered all of our other engraved gifts form personalization.com and suggest you do the same. If you are Brett's family I am very sorry. I hope he had other gifts to open

I ordered my snow globe in november and its december 26th and i still havent got it!! they wouldnt even let me ship my order. i emailed them multiple times and they gave me a different date when it would come everytime!! then when i emailed saying i want my money back they wouldn't reply back. i really wish i read the reviews on this place before ordering. this is ridiculous and if i dont get this snow globe soon im getting my money back.