We collate all the best reviews from around the Internet so you can view them in one place
Review by Olivia Dunnett5 years ago
A very pleasant experience. Great communication and fast delivery just as promised. Some incredible whisky on their store too ...I'll be back!!
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Review by Oliver Smallshaw6 years ago
Bought an old bottle of Ardbeg 1975 for my Father as a Christmas present. Delivery was swift, well packed and most importantly Dad loves it (well, what's left of it). I will definitely recommend Whisky Vault to friends.
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Review by Kenny Fulton6 years ago
Not a good returns policy or communication with customer
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Review by Luis P. (Bronx, NY)7 years ago
This was an amazing transaction, great communication and super fast shipping (to USA) I would buy from the Whiskey Vault again and again without reservation.
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Review by Satoshi Funakoshi7 years ago
Great to deal with, reasonable pricing, good website, and very fast delivery via DHL to Japan.
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Review by evilnoodle7 years ago
Managed to find a whisky that was distilled when my wife was born and bottled when we met!!!! All thanks to the whisky vault. Only reservation is that the delivery classes the North East of Scotland as "Highlands" and doubles the delivery :(
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Review by Leonard7 years ago
Enjoy the excellent range but would appreciate a system to monitor progress of orders. Having said that, have not been disappointed with any orders placed.
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Review by A Turner7 years ago
It was really important to me that my selected whisky was shipped in time for my father's birthday. The Whisky Vault website was clean and easy to use, I made my choice and selected a courier service to Germany. I contacted The Whisky Vault to request delivery two days later - and received a personal reply that reassured me the gift would be shipped on the Monday to arrive by the important day Tuesday. It all happened as planned. My father was delighted with the choice and I would highly recommend The Whisky Vault to anyone because of this alone.
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Review by Jenny Green7 years ago
Exceptional customer service - whisky arrived at 09.30 the next day.Have already started recommending to family and friends.
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Review by Christine Kent7 years ago
The service and goods were excellent. It arrived on time in very good packaging. It was a present for my son in law and he is extremely pleased with it. I will definately use this company again and would recomend it to all good whiskey lovers out there.
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Review by Candace7 years ago
I've made two purchases from The Whisky Vault and have been impressed with their customer service each time. I live in the United States and received both packages very timely. I wish all companies I've dealt with had customer service like this!
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Review by Alison Lelliott7 years ago
Really well set out website, loads of choice and bottles that I hadn't found on others. Excellent customer service with a personal touch, would definitely recommend the whisky vault.
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Review by Johan Virdstedt7 years ago
First time buyer and this was not the last time. Everything arrived in perfect condition.
Thank´s a lot !
Br,
Johan
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Review by Jan Tomcik7 years ago
This was my first order with this company. It went as this:
- t=0hrs (day 1, 10 pm local time): order placed
- t=8hrs (day 2, 6 am local time): DHL tracking number received
- t=36hrs (day 3, 10am local time): goods delivered
I would be happy with this service quality should the delivery take place in the same country. In this case the distance was 1500+ miles. Awesome. Definitely worth the money.
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Review by Enda Hoolmaa7 years ago
I had to buy a bottle for a dear friend and Richard was prompt and knowledgeable about all his Whiskeys.
Thanks Guys,
Enda
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Review by Paula Blackman7 years ago
The website was very simple to navigate and each product had a helpful description. Delivery was very fast and the whiskey arrived securely wrapped. A very straightforward transaction all round.
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Review by Rummidgie7 years ago
Excellent company.
Order is processed straight away and dispatched next/same day.
They use DHL which is the best.
You can have 'out for delivery' messages sent to your mobile and laptop.
Whisky quality second to none.
Website and checkout excellent.
You can even use your PayPal funds to pay!! as well as your normal credit/debit cards.
Overall easily 5*****!
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Review by Bjorn S7 years ago
I higly recomend The Whiskey Vault!
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Review by Laurence M. Furlong & Ron Roberts7 years ago
Good communications are essential, to keep the buyer updated especially regarding courier shipping and item tracking. I'm always impressed with a very 'professional' approach and The Whisky Vault management team maintain this. This is the one sure way of ensuring the customer comes back, and I will certainly be looking into their internet 'shop window' on a regular basis; I shall also not hesitate to recommend this company to my friends.
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Review by Michele Mazza7 years ago
My order was processed almost immediately and the delivery of my whisky bottle was very fast: I ordered it on Monday morning and it arrived on Wesnday afternoon (I live in Italy). The bottle was safely packed. I had no problems with the order and whisky choice is wide, even if prices are not very cheap.
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Review by Hang Jui Li7 years ago
Quick and kind responses. Good service overall.
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Review by Aaron Cannon7 years ago
it very easy to order and the whiskey came in good time well packed and just what we expected it to be like would try this site again.
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Review by Toshihiko Miki7 years ago
You were very kindly equivalent to me.
Thank you
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Review by Woosun Hong7 years ago
I had a chance to buy a whisky from Whisky Vault and there was an accident during the dilvery. There was some leakage in the bottle. But when I issued the problem, Whisky Vault reacted in very promt and sincere manner. They asked my opinion with several options, and finally I got some refund while I was keeping the bottle.
I'm satisfied with their promt and sincere response.
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Review by Arve Oftedahl8 years ago
delivery on your doorstep within two days! and that is overseas
