Ryan is awesome. Truly exceptional customer service and reliability at Monterey Mattress Nation. His aim is to have truly satisfied customers. He is a gem in today's world. I would buy from him again for sure. He went way out of his way to get the right mattress for my son. I appreciate his willingness, patience, and attention to detail. Highly recommend this place to anyone!
Review by Mwelwa Montolalu2 years ago
I've bought several beds from Mattress Nation and happy every time . my whole family sleeps on there products . Couldn't be happier . Thanks Ryan and crew!
Review by Blowfelt2 years ago
Every part of my girlfriend and my experience with Mattress Nation was amazing! We walked in needing a mattress, picked it out that day, and had fantastic customer service--David gave us a great deal and helpful tips on living here since we just moved from Michigan! Delivery was on time, lightning fast, and the two guys doing it (Ben and Ben) were both super friendly and added to an already great experience with Mattress Nation!
Review by Shima2 years ago
On the day we closed escrow and needed two new sets of mattreses for the night, we stopped in at Santa Cruz Matress Nation to talk with store owner Ryan Shatto. Ryan is a professional who knows the matttress business well. He listened to our needs and we concluded our purchases with ease . As promised, Ryan had the king and queen mattresses delivered that afternoon to our delight. No sleeping on the floor!
Review by NanaLiz2 years ago
Customer service was was excellent and selection was by far the best I have seen. I will definitely be back to purchase and tell all my friends about Mattress Nation.
Review by Issakpopthing2 years ago
Great customer service. Quick delivery!
Review by Trynie2 years ago
Friendly, knowledgeable, and fair. Thank you!
Review by Mcringleberi Hutchieson2 years ago
I bought one of their inexpensive mattresses a year ago for my mom. My mom only slept in one spot each night and broke down the mattress. I was able to return that mattress and box spring and use the money I spent on it and apply it towards an upgrade which was on sale. I bought a better quality mattress which will last much longer. I also know to rotate it several times a year to extend the wear on it. Mama loves the quality and comfort of the new set. The owners were very helpful and quick in resolving the matter.
Review by Liljana Negoescu2 years ago
Excellent service and delivery was outstanding.
Review by Skean2 years ago
I recently had a warranty issue with a mattress I purchased 4 years ago. I called Mattress Nation in Santa Cruz and had the most pleasant experience. I worked with Ryan, who made the replacement process a breeze. He was friendly, professional and knowledgeable. Based on warranty issues with other retailers from previous transactions, I expected the warranty process to be a time consuming hassle. I was pleasantly surprised to find it was extremely easy and hassle free. In a day where customer service tends to be lacking, Mattress Nation certainly exceeded expectations and set the standard for EXCEPTIONAL customer service. I have been dreaming of a great night's sleep and am so excited to FINALLY have a Tempurpedic mattress. We absolutely love our Tempur-Cloud Luxe Breeze. Thanks, Mattress Nation, for giving us back our restful nights.
Review by Ultrastar Derrow2 years ago
These guys are great - I had a minor problem with a bed I purchased 8 months ago, as I wanted to go LOCAL and invest in our community for this furniture purchase. I am so glad I did, as they helped me to get the issue resolved, delivered and ready to go in THREE DAYS!
What a nice place, supportive, service people. Forget Wayfair and Amazon, go LOCAL - it really made a huge difference for me.
Maya in PG
Review by OctoInkjet Sabaniauskas2 years ago
We just purchased our second mattress from Mattress Nation. Both times we had excellent service and are very happy. The staff was very knowledgeable about their product and guided us to the proper firmness for our needs. We won't be shopping anywhere else.
Review by Prthiv2 years ago
Love the mattress we got and I sleep so well every night. Best choice ever.
Review by Jenstv2 years ago
Excellent customer service, worked great on what type of mattress and prices...Just waiting for it to arrive...
Review by Randahl2 years ago
All three of the team members I dealt with were friendly, informative, and very easy to work with. The delivery was professional and on time, and the price was great.
Review by Pikaxo2 years ago
Prompt, knowledgeable service and dedication to meet customer needs. Reasonable pricing and quality selection. These are traits in retail that are hard to come by, these days. Highly recommended for customers throughout the greater Monterey to Santa Cruz region.
Review by Sigursteinn2 years ago
Helpful, friendly, courteous, kind
These are the words that stuck with me from my experience with them they helped me pick the best possible fit for me within my budget constantly looking for ways to help reduce the price and even managed to squeeze me in on the same day delivery and old mattress removal excellent movers both skilled with working in small spaces and having terrific customer service will definitely be returning for any future needs or inquiries
Review by Dactilus Gailanne2 years ago
Great experience. We love our bed!
Review by Marvalyn2 years ago
This company is Very customer oriented. There service is GREAT! I would recommend them anyone!!!😏😏😏
Review by MetroKen2 years ago
They were so helpful....I myself did not understand the products and they were willing to answer all my questions and showed me so many options.
The bed frame I chose was unavailable and the staff offered me another option that pleased me even more than my original choice. Delivery day went smoothly and now I'm sleeping like a baby and my body really feels the difference. I would recommend Mattress Nation to anyone interested in excellent service and product quality. It was such a positive experience for me! Thank you, Joan Blackman
Review by Kalua Lettley2 years ago
Great service from beginning to end. Friendly and helpful . Butterfly Grove Inn Pacific Grove
Review by Candyjet2 years ago
Ryan helped me pick out the best mattress I have ever had in my life. Great customer service, I felt welcome there.
Review by Bodhrul2 years ago
I have bought two mattresses from the Mattress Nation. I worked with Dave both times. I appreciate his knowledge of the product and friendly, pressure-free service. Thank you
Review by Londoner Laffoon2 years ago
Always a pleasure working with these guys, they are young and professional. I highly recommend them.