This company runs trains from Paris to Italy and I had 2 trips in August 2019 and the first was 5 hours late (meant paying out for extra ticket to get to Florence) and the return was 1 hour late which meant expensive taxi across Paris to catch Eurostar train.
Filled out their claim form on 18/8/19 and had a return email saying a reply would be sent within 30days....2 moths later I'm still waiting!
If you are going by train to Italy, I would recommned using the other daytime services which are much more reliable
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