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Review by Charlotte5124 years ago
This company is really just a one man band named Mike operating from Papakura outside Auckland. Do not be fooled by his nice persona!
In brief, we had various issues and concerns with the van itself through out our hire period including the blow off valve not working limiting the power supplied to the engine (not ideal on New Zealand roads) There was also no jack in the van, despite being on our hire agreement, which caused us some hassle when we then had a flat due to one of the tyres having a slow puncture which he later admitted being aware of (He "thought it would be ok") when he gave us the hire van for a 2 month road trip!! The alarm was also faulty and so kept sounding for no reason, sometimes even when we were driving and finally, also a flashing engine light.
A few days before we dropped the van back we were distressed to have caused some damage to the roof. I spoke to Mike on several occasions and he didn't seem too worried as it wasn't major. We understood it would mean a delay in receiving our deposit back as he would need to have the damage amended to be deducted from our deposit first.
1 month later we called chasing our deposit and he said he had to get a quote for the works as is "standard procedure"
Another few weeks past and he told us the works were being done and he would have it back in 8-10 days.
2 weeks later when we still hadn't heard anything we tried to contact him and this is when, instead of being his usual evasive self, he began completely ignoring our calls, emails and texts.
Finally, we managed to get hold of him by calling from an unknown number. Although he confirmed the works had been done he could not confirm how much they had cost but told us he would send through our deposit and an invoice for the works the following day. We didn't receive either and he then blocked my number completely.
This all went on over the course of 5 months. Finally in September 2016 after threatening to file a formal complaint against him and his company he sent us an amount of our deposit via bank transfer. He had originally informed us in May that the damage, being minor, should cost nothing over $300, and definitely not be over $400 at the max. In the end we received only $400 back from our $1000 deposit and have yet to receive any further correspondence or invoice.
I have since seen similar reviews on Tripadvisor where people are still trying to get their money/deposit's back from this man months later.
It is not worth risking your money with this "company"
AVOID AT ALL COSTS
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