Tessuti Reviews

I have an order dating 15th December and after two months it has not been shipped yet. Getting in contact with Tessuti Customer Service is very difficult, they don't have a phone number and I get only automatised answers from their Help Service. I have been wondering if this company is not a scam. They send daily SMS announcing the shipment is soon on its way, but it looks as they just want to keep you waiting. I've lost my trust in this site.

Bought a Vivienne Westwood necklace to receive an empty box nothing inside! Rang customer service who said I needed to fill a form out but havent been sent the email yet !

Honestly wouldn’t ever shop here again ordered mallet trainers and I ending up getting an empty box no trainers just the box 📦 disgusting.. so they have basically robbed me for my money ! Stay well clear from them

Thieves and scammers !!!! If I could leave no stars and leave a review I would of. I ordered a moncler coats and received an empty box! After phoning up to find out what the box weighed before it left the warehouse which was 0.50kg basically weightless nothing in it!! They shut my MPD down and rejected HOW ? And WHY? Absolutely diabolical service I am now left being told to seek legal advice for something that is their problem not mine they are unbelievable!!!!

Omg!!!! I will cut this story short as I’m boring myself with it slits gone on that long.....
I ordered nearly £700 of clothing from tessuti not one item has come and then they cancelled one of the orders without my knowledge ‘which might I add is still showing on my account as a live order’ , I only knew it had been cancelled because I received a email from clearpay to say my refund had been processed!!! I’ve still got 3 orders outstanding, one is from 22/09/20 and the other one a tad later, I think they have employed a team of snails to do delivers or pick stock. I will never use this company again, customer service is diabolical. Stop taking online orders can’t you cannot fulfil Tessuti..... AVOID AT ALL COSTS

Was good and fast delivery recommend

Always use them great customer service and good products

Order placed on 10th June is nowhere to be seen & no reply on twitter from customer help - Birthday gift as well

Great service fast delivery great product at fair price

I love it it’s the best

Fast service

Never had any issues with this site, the product always comes nicely packaged, and on time! There is regular updates throughout the process.

Highly recommended I am a very happy customer who will continue to purchase from this site.

I had an amazing experience

Great service will use website again

Good fast delivery

Quick easy delivery gave it three stars as I found returning an item much more complicated and there was also a total lack of communication

I ordered my husband some Hugo Boss sliders for Father’s Day. They came within two days, had been in the sale too so a winner. Excellent service and would defo order again.

Ordered something in May, and noticed I accidentally ordered the wrong size. Checked on the website where it said you have the right to cancel or amend an order if done so in good timing- which I did and was told that’s not true DESPITE THE WEBSITE SAYING OTHERWISE. Went with it, had the items delivered and sent them back, After waiting for weeks and multiple interactions with customer service I was told that they were not able to honour the exchange I requested- despite someone from customer service saying it would be completely fine. despite waiting over 2 weeks, I was finally going to get a refund! I asked if the sizes I needed were in stock, didn’t get a reply for a while so reordered in the sizes I needed, confident I was going to get a refund so I would break even. I then was sent the items again because they decided to honour the exchange after I had already reordered. I have now had to send the items back AGAIN and have been waiting a week for an update of whether they have received it.
Never ordering from this company again, there is no communication between departments what so ever and the customer service is shocking. Shoutout to Ryan from customer service who was the nicest person I spoke to who actually genuinely tried to help. The rest were shocking, with apparently little knowledge of the terms and conditions and general policies of the company they work for. I’m now £250 down with ongoing issues, thanks Tessuti X

Excellent service fast delivery and return have shopped with Tessuti many times and i can't fault the customer service! Excellent shopping experiance

AVOID at all costs! Nothing but thieves and liars! They send out wrong items, they claim they haven’t received returns, and you never get your refund and as for the so called customer service, what a joke! After the generic reply’s I’ve been getting on here I’m pretty sure there is no Bekki or mollie so whoever at tessuti is reading this I have contacted a solicitor and if I haven’t received a full refund by the end of this week I will be taking you to the small claims court in the not so distant future and also I think a little article in a national newspaper telling all, how you are blatantly stealing from people in these desperate times where people are suffering financially, should make a very interesting read!

By improving the quality of the goods you are selling. The Moschino leggings I purchased in April are full of small holes which have appeared for no discernible cause.
I expected better.

Ordered an item waited 5 days to be told item out of stock if it was out of stock what were you doing advertising it for sale??

Very good with the service and every quick with the delivery after ordering

My order was several days late arriving, I purchased using payment instalments to spread my payments and the goods arrived very late and only just before the 2nd payment left my bank! I then returned one item, there was no free postage label in the parcel to return as promised and it took 3 weeks from dropping at post office (at my own extra cost of £3.10) to get my refund, by which time another payment had been taken and I now await a further refund which is another 5 days! You cannot phone this company so had to communicate via Messenger and I got fobbed off daily and just had processes quoted at me. I wont ever buy from this company again! I have purchased from other businesses during lock down and all have performed on time and never hidden behind Covid 19 for bad customer service.

DON'T BUY FROM THIS RETAILER, bought a top online which didn't fit.
Returned several weeks ago but no refund received.
Contacted customer service several times and absolutely no reply.
Very shoddy business who are happy to sell you something but will not issue refunds or even communicate with you !