Ordered a racket to be delivered the next day, air express, at an additional $10. It fook 3 days for the racket to arrive, and though the $10 was credited back, no way would it arrive overnight, much less the 2 day free shipping. I needed that racket for an upcoming tournament, but it did not come in time.
Review by ElBatte Kysel11 months ago
Picked three racquets listed as in stock and ready to go late Friday night from the demo program. They were set to arrive Wednesday perfect timing as I am off on vacation all week and could have a lot of play time to figure out which racquet was best for me. I kept pulling up the order for tracking info and around one pm I noticed my order was on hold (for a back order) I specifically picked in stock racquets. I called customer service and they said it will ship in 1.5hrs. I called again at 8:45 and was it should ship tomorrow (they said no Guarantees) They said they were really backed up with racket stringing. Maybe they Should have been honest in the rackets they have available. I will now be contacting Midwest Tennis which I should have done in the first place don't make my mistake. Order number 12496988
Review by HayAltley11 months ago
I ordered a racquet for my son. I opened the box, he held it and felt it was oddly weighted so I immediately revived it and sent it back (ordering a different model). Upon receipt of my return, TW informed me that the was "ball fuzz" on the racquet (???!!!), and deducted a 25% fee and refused to credit my original payment but instead issued store credit). Since the racquet never left my kitchen, there's no chance it could have picked up any stray "ball fuzz". Super disappointed that a company have purchased from on many occasions would engage in such deceptive practices. I see from the many other negative reviews, this is not an isolated incident.
Review by Annatolia Dbdm5 years ago
Their ability to ship/deliver on time is just awful. I have had several really bad experiences. I have called customer service each time and have never gotten any help.
There is nothing they sell that can not be gotten elsewhere. Save yourself the headache. Shop elsewhere.
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