I bought from these guys a
"Parrot MiniDrone Rolling Spider Mini Air/Land Drone + Camera + 2 FREE Batts" on ebay.
I discovered that the 2 free batteries don't work.
I sent the seller a message to send replacement batteries or I will return the item.
techrabbit never replied and waited for ebay's return warranty to expire.
Now I cannot return the item or leave feedback on ebay.
I feel like a sucker.
Review by ClaireR Poignot1 year ago
I have tried several times to get a response from this co. I paid $69.99 for a pair of LG headphones model hs100"s but received hs 880 that retail from 20 -30 dollars. I've gotten a couples note saying they will review but never contact me. This co is a rip
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Review by Jennings1 year ago
TAKING CARE OF THAT COMPANY
That was the worse customer experience I ever had! TECH-RABBIT is selling CERTIFIED REFURBISHED" articles on different ways. One of those is eBay! They are advertising with a one year warranty and fast replacement and a good customer experience!
The truth looks different!
I paid different articles on eBay for my Smart Home system. All articles were certified refurbished and I expected a good and working condition... Due to my busy life with a lot of business trips it wasn't possible to test each article after it arrived.
The first worse thing was that the batteries on the Philips HUE Motion Sensor was empty. So I need to go and buy new batteries. After one week the sensor doesn't react anymore. No LED light, undetectable through the app. I can't reset it, changing the battery again doesn't solved anything. So I started contacting the seller! Within 14 days I copied and pasted my message every day! No reaction! I sent a request over the www.tech-rabbit.com homepage... Nothing! No answer! No reply!
Finally I made my NEGATIVE FEEDBACK on eBay...
-> SURPRISE SURPRISE: TECH-RABBIT contacted eBay deleting those feedback and eBay did! I called the customer service of eBay and explained the situation but eBay can't refade a deleted feedback. I should open a return request on eBay. I DID and it was denied by the seller and closes.
At the end TECH-RABBIT is cheating the system and cheating the customers! There are many more having the same experience but it's still the method of TECH-RABBIT.
Right now I have a defect article, no money and no regular chance to do anything! Taking care of buying articles on that store. I have copied everything and will join the US office of my German lawyer.
Hopefully I gave you a good example to you making the right decision where to buy! I attached the overview of my sent messages and date and although the automatic reply after I sent the request on TECH-RABBITs Homepage.
Review by Conesia1 year ago
Despite the same refurbished products having a 1 year warranty on the TechRabbit.com website, an expensive product that I purchased from TechRabbit's eBay page was found to be defective. TechRabbit claimed that because it was purchased from them via eBay that they do not honor their 1-year warranty for this "manufacturer certified refurbished" product. Instead they said that it is only covered by a 30-day return window policy. The manufacturer also confirmed that this product is not manufacturer certified refurbished - meaning they have no responsibility for the condition in which TechRabbit sells them. Not sure if I had purchased directly from TechRabbit.com if my experience would have been any better - they were so quick to deny any assistance I would not purchase from them again.
Review by JeniferTyers1 year ago
Bought a Bluetooth speaker from Tech Rabbit. The bass broke within a few weeks and rattled loudly. They won't accept a replacement or return request
Review by Nirosh2 years ago
They contacted me..."
We apologize that this is the experience you have had with us; it is NOT the norm. Please email us at [email protected] and address it to Michael (Customer Service Manager) so he can resolve this for you. We will make sure that you leave this transaction feeling positive.
They refunded my entire purchase price with no return needed...saved me time.
Review by EvaLauren2 years ago
NO CUSTOMER SERVICE AND BROKEN PRODUCT
No phone number. No way to communicate by phone, begged many times for a simply phone call.
Sometimes they respond to your emails.
Phone purchased/received did not work.
Two separate forms to return, in TWO separate emails. Shady....
Sent email and pics from Post office.
STILL NO REFUND, or reply 9 days later.......
Review by Shallany2 years ago
Love the delivery time and customer service! Its the samsung earbuds I dont enjoy any more... more of a product fault thab website..worth the try for the price..
Review by Blankenbaker Derrow2 years ago
The M-Edge Universal SM Stealth PRO Keyboard/protective case for my Samsung tablet is perfect. The bluetooth connected up to the mini keyboard in just a few minutes and works great. Will need to get use to the small keyboard, especially the space key.... But overall it's a super buy for my travels to work or watch downloaded videos from Netflix sitting angled on the airplane's tray table. If I want to do some serious work I usually bring my laptop as well.
Review by RKinjo2 years ago
I will keep coming back !!!
Awesome products and prices !!!
Great shipping !!!
Etc etc etc ect etc ect etc etc !!!
Review by Meilisa Tittermary2 years ago
Ordered a headset and received a speaker the receipt was correct and the delivery date was also correct but just received the wrong item
Review by Jsteele2 years ago
Received faster than promised. Work as described, should have more fitting options, maybe ear hooks.
Review by TanyaNyari Anarki2 years ago
I received my refurbished Samsung HM-1300 Bluetooth earlier than expected. The only thing missing was the user manual but I was able to locate it online. I needed that to know how to put it into pairing mode. It paired perfectly and works great. I'm very satisfied with it.
Review by Bafford Livadhi2 years ago
Techrabbit decided to not honor their buy one get one promotion on Android Wear24 watches. Offered a 10% coupon instead for repurchase at full price. Sleazy company. Buyer beware!
Review by Farmhouse Tomina2 years ago
Great prices and fast shipping. I am totally satisfied with my recent ear phone order. Great company. I will definitely suggest doing business with them.
Review by Prefelix Nowo2 years ago
Not only did I get my order quickly, I love my little keyboards. What a great deal with TechRabbit, I will be ordering from them again.
Review by Littlemisspsych2 years ago
Didnt come with original packaging but for the major discounted refurbished price I couldnt complain at all. Everything worked flawlessly and came with all original accessories. I will be ordering from them again. Thanks a lot for the fast delivery and honest business. Super happy with my purchase.
Review by Ramabhadra2 years ago
Just what I needed arrived super fast.
Very good price on the very short USB to micro-blackberry charging cable, these are ideal for the back-up chargers I carry around and you don't want a 3' cable
Review by Assaneka2 years ago
I received the Logitech Create cover a day earlier than expected and it was in like new condition for a referbished unit. The packaging was very protective.
Review by László2 years ago
Here is an email that I immediately sent to customer service after trying multiple times to get my headphones to work.
Dear customer service,
Today (Oct 5th), I received my order of a pair of Sol Republic 1430-02 Tracks Air Wireless Bluetooth On-Ear Headphones (Black). After assembling the sound engines on the headband and charging the headphones, the headphones did not power on. I double checked to make sure that I had the correct sound engine on the appropriate side of the headband, and I was still not able to get the headphones to power on. The headphones are fully charged as indicated by the solid green light. My Order number is 145258537. Needless to say, I am disappointed as I have been anticipating receiving these headphones. Please advise on the next step to resolve this issue.
Review by Stellamae Renkas2 years ago
Easy to order and arrived before time. Looks awesome, works great and has been a great help when I'm always using my hands and can't hold my phone at the same time..
Review by Sinki2 years ago
I was a bit leery given the price was far less than most of the completion. Hope was that we would get a return that was in like-new condition. Product was actually brand new and came in great time!
Review by Eljayx2 years ago
My product could have came in a box and we'll protected from small dents and scratches. But overall it a peers to be working just fine.
Review by Roylen2 years ago
I have ordered from TechRabbit three times in the last few months. My products came well packaged and with fast shipping. Love this company !
Review by Katerra Lando2 years ago
Product works well and delivered quickly. I would order more products from TechRabbit. Prices are very reasonable as well