I booked two massages (one for myself and one for my husband). One massage therapist did not show up (a single therapist performed two massages, starting about 1/2 hour after the appointed start time).
The company did not contact us to let us know about the change (the one therapist that did come had to call and text them several times to find out what was going on).
Later we received a very long winded email from the company - who still wanted (and we're fighting this) to charge us a CAD 30 travel fee and set up fee (which was prepaid) for the therapist that did not show up!
Review by Jomen4 years ago
I bought a coupon, we drive an hour to this place and then found out we couldn't use or coupon. We ended up paying to do what we went there to do as our children were looking forward to it and we drive all the way there. I called team buy and they offered me a refund in teambucks, now the site is gone and I've lost my money!! I wouldn't deal with the new company that has taken them over!
Review by Jnda5 years ago
I asked for a refund again and was flat out refused in spite of the fact that the merchant had refused to honour my voucher (I showed it before getting a service done) and forced me to pay $70. Eventually they offered me teambuy bucks, which I have no use for after I've been jerked around by the company and the merchant so much. What if I buy another deal and have a problem with the merchant? Am I just supposed to keep going through their customer service and buying more deals indefinitely?
Review by Redpoet5 years ago
Team Buy is now nCrowd. DO NOT PURCHASE ANYTHING!!! They sent me three bogus car cameras that are in a foreign language and strung me along as if they would deal with it. I'm out $200! They were Christmas gifts. Thanks for nothing!!
They are not worthy of even a part star rating. SCAMMERS JUST LIKE DIRECT BUY!
Review by Lewella5 years ago
I HAD PURCHASED SOME VOUCHERS THAT THE MERCHANT DIDNT WANTED TO HONOUR IT SO I CALLED THEM THEY GAVE ME DEALFIND DOLLAR THAT I COULD USE TO USE IT ON ANYTHING ELSE BUT NOW I DONT BELIEVE IT THAT THE DEALFIND.CA IS ACTUALLY CLOSED DOWN THE SITE NOW I CANT GET MY MONEY BACK EITHER IT WAS $69
WHAT TO DO???
Review by Kika Kushnitsky5 years ago
company has gone bankrupt, but my credit card company has been real good. I bought the coupon in June and it was refused by the vendor today - very embarrassing. So i called up my credit card issuer and asked for a CHARGE BACK - and they happily reversed the charges for me.
Review by Waskita5 years ago
Ordered jewelry in July 2014 still have not received it, made several inquires, there
customer service is terrible, no refund, nothing, I wasted my money.
Review by Meah5 years ago
As a merchant from teambuy/dealfind. This is what I have to say. The company has run my deal last January 2014 as per agreement my company should be paid a 1/4 of generated amount after a week and 1/2 after a month. I have waited for about almost two months to check in with them and was able to get paid for the 1st and 2nd instalment fees. Im supposed tp be paid for the other 1/4 of generated amount a month after the deal has expired so naturally as a kind merchant I waited. Get in touch with them end of Aug. I was directed to their online finance assistance. Wrote them a message no reply for two weeks. So I called my "account manager" just yesterday and left him an email Anthony Amankawa is his name and the name of the girl that called me is Karen Mohammed. Just this morning they said that the accounts of the company has been freeze and will not be able to pay us until further notice accounts before or on AUG 29, 2014. So I asked Anthony what does this mean as merchant. They said they may or may not be able to pay me. Please be aware of this DEALFIND and TEAMBUY customers.
Review by Axilis Fumai5 years ago
Dont buy anything for Teambuy or any company that belongs to Couch Commerce Inc. I got scam twice and they give me a boggus excuse (sorry they wrote to me in French):
"Veuillez s’il vous plait prendre connaissance du fait qu’à partir de Vendredi 29 Aout, Couch Commerce Inc., la compagnie mère de TeamBuy.ca/Dealfind.com, a engagé une procédure judiciaire et financière de restructuration. Conformément aux règles et régulations gouvernant le processus de restructuration, nous ne pouvons honorer les Teambucks/Dealfind dollars émis ou proposes et ne pouvons procéder au remboursement ou au crédit d’achats....."
Review by Bza5 years ago
I never received the items I ordered and payed for. I lodged several complaints but they have not responded. Much time has past and I am still without my products or my money. I feel robbed. STAY AWAY FROM THEM.
Review by Jurre5 years ago
I had some horrible experiences with Dealfind. The worst one, was when I bought several orders of Chinese Lanterns and they came from China and were ripped. I went thru the channels and filled out a report and was told someone would get back w/me in 2 days. It didn't happen I sent several reminders and finally someone emailed and asked for photos. I sent them within 24 hours. Even after I sent many follow up requests to get back in touch, months went buy and they never returned my emails and never resolved it. Teambuy bought Dealfind and I took it up w/teambuy and after talking to a supervisor they did resend them and they were fine. But recently I tried to use several vouchers I bought from them. They had 'no expiration date' on them. I called the restaurant several times since I bought them a couple years ago and they said not to worry there is no expiration date. So when I went in with my family today, the company said they have new management, so they won't honor them!? Teambuy said because I waited more than 240 days they won't do anything for me?! When I mentioned refunding part of it, out of good faith, or for customer retention, the customer service supervisor simply said coldly, " I know what card you're playing, and it won't work. Have a great day"! Unbelievably rude!! I will NEVER shop at DEALFIND OR TEAMBUY AGAIN. I've just lost $40 and I have other outstanding coupons w/no expiration date that they certainly won't help me with, if it's been over their magical 8 month period. I will probably lose close to $200 when all is said and done. DON'T buy anything from this company (Dealfind/Teambuy) ever...no matter how good the offer sounds! They don't care at all about customer relations. On the other hand, GROUPON has been fair and does guarantee customer satisfaction. Groupon is the only one that you should trust.
Review by Quiser5 years ago
I bought 3 x1 hour massages from teambuy only to be extremely embarrassed by the vendor telling oh team buy went bankrupt call your credit card company to charge back. (I paid via PayPal) they sold me these tickets on September 8th / 2014. That's 8 days AFTER the date in these bankruptcy letters they are sending out. ( I never got one) WHAT THEY ARE DOING IS CRIMINAL. They should not be allowed to scam customers or vendors. They still are advertising deals! I just hope I can get my money back from PayPal. Be very aware. On a side note I purchased deals before with no issue so I had faith.
Review by Wonnie5 years ago
The first purchase that I made was delivered in great time and the product was good.
The next two purchases that I have made have not arrived and it has been over 60 days now. I caution everyone to look else where for the product as this company seems to just take your money and then send no product, scamming company in my opinion.
Review by Juan Bailon Hollowbread5 years ago
I am a merchant who has done deals with Groupon in the past. This company, "TeamBuy" is a total scam. They do not pay their merchants and their strategy is to delay, delay, delay until the customer or merchant gives up. Once they have your money, it is as good as gone. Somebody needs to start ligitation against these bafoons and shut them down. The owners are a bunch of cocaine snorting drug addicts. Their employees are a bunch of interns in a run down office. TeamBuy can go f$ck themselves!
Review by Meeso5 years ago
I've ordered a few things from teambuy. The first arrived in decent time. The second took some time and was cheap china crap. The third was two months late when I finally got a refund. And the fourth, which I ordered at the same time as the third is still MIA 5 months later. Stuart, the "customer service specialist" finally offered my teambuy credits after dozens of emails. I told him I didn't want credits, I wanted buy GD money. Now no one from teambuy will talk to me. DO NOT BUY, you'll get stung. Maybe not the first time, but eventually.
Review by Elfond5 years ago
Am a merchant and cannot get paid. I feel bad for the customers who bought because I cannot mail the product out if I am not going to get paid. Have sent many e-mails to which they do not respond. Worst company I have ever done business with....
Review by MadnessMandala Euzebio5 years ago
BEWARD! I am a regular merchant of TeamBuy. I've hosted more than 5 deals with them. The past year.3 of them have not been paid. I was sent the same email regarding payments not being paid out to merchants before August 29. They owe me a ton of money. I decided to investigate the company further and was pointed to a company called MNP. MNP told me this company filed for Corporate Insolvency. I'd just like to warn any new merchants who think they'll get paid and customers as well because this company may be going down soon. Here is the response I got from MNP (this was an automated message generated when contacting the email [email protected]):
On August 29, 2014, each of Couch Commerce Inc., Dealfind.com Inc., Menupalace.com Corporation and 8108773 Canada Inc. (the Couch Group or the Companies) filed a Notice of Intention to Make A Proposal (NOI) under the Bankruptcy & Insolvency Act.
Further to this filing, the Couch Group as part of its restructuring will be seeking Court approval of a sale of its assets and business to nCrowd Inc. (nCrowd) so that nCrowd can continue the Couch Groups business. The decision to file the NOI was made to help ensure that the proposed sale to nCrowd can be completed in a manner that treats all of the Companies creditors in accordance with their respective rights.
The Couch Group will be keeping all its creditors up to date on the progress of the sale transaction. Once a Proposal is finalized each creditor will get an opportunity to vote on whether or not to accept that Proposal.
The NOI process is not the same as bankruptcy or receivership. As part of the NOI process, the Couch Group is being given an opportunity to restructure its business through the sale transaction with the objective of nCrowd returning to profitability.
The Couch Group has retained MNP Ltd to act as the trustee in these proceedings. As trustee we will not be involved in the day-to-day operation of the business. As these proceedings progress, additional publicly available information will be posted on our website www.mnpdebt.ca/couchcommerce
Review by BruceCheney5 years ago
I ordered Reebok workout shirts in July. I waited until 2 weeks after the scheduled delivery date in August to contact Teambuy and was told there were problems with the supplier and they would have to refund my money. Then a few days later I got an email mentioning the restructuring and their inability to process refunds after August 29th. What a scam! They should not be allowed to continue to advertise their products.
Review by ChrisCobain5 years ago
I purchased 2 towel wraps each $12 plus shipping of $8 each last June 4th. I received the items on the 10th of July from China. The toweling fabric is so flimsy and cheap and I can't figure out how to put it on even with the picture. It says it fits most. Most what??? What a rip off. Will never go on the site again.
Review by Arphax5 years ago
DO NOT BUY FROM TEAMBUY THEY RIPPED ME OFF. TOOK MY TEAMBUCKS AND APPARANTLY WENT BANKRUPT, BUT GUESS WHAT, THE POP BACK UP AS "NCROWD" AND CONTINUE TO SELL LIKE NOTHING HAPPENED. STAY CLEAR OF NCROWD OR RISK A REPEAT OF BEING RIPPED OFF.
Review by Vidhi5 years ago
Tan through bathing suits were padded cheap dollar store suits from china.. Total,scam, but teambuy would do nothing about it, even though I sent pictures of the fraying cheap non tan through suits, because I already got them
There must be something we can do about these issues
Can't be legal.....
Review by Rafiqan5 years ago
bought a coupon this winter for Ironhead golf course. Drove an hour to get there on August1 only to be told that they dont accept teambuy coupons. had to pay for golf out of my pocket. wrote teambuy the next day. they came back with "The vendor has not replied to our multiple inquiries.
We only have a period of seven days from when a feature ends where we are able to issue refunds. As per the Terms and Conditions you agreed to when you made this purchase, all buys are considered final. However, in this case, I can issue you a refund in the form of TeamBuy credits. Remember, these never expire and can be used towards any future purchase from the site.
Please let me know if you would like me to proceed."
so they are as bad as the vendor for not giving a $#*!, as apparently i would only get a refund if i found out the coupon was worthless in the middle of winter. hard to do at a golf course in Alberta. DONT DEAL WITH THESE GUYS!!!!
Review by Katsuya Shahzada5 years ago
This site has made ordering on line something I will not do in the future. A week ago I was told I was getting a full refund for two items I paid for and did not receive. Over the weekend someone emailed me and said I will not be getting my money something to do with restructuring. NOT MY PROBLEM $#*!S. This the second time ordering from them and the first time I did not receive one item out of three. I AM OWED 39 DOLLARS AND THIS IS STEALING . I will tell everyone I know not to use this site my money is important to me and one item was a xmas gift thanks team buy for nothing $#*!S
NOTHING BUT THEIFS. SIGNED ONE PI
SSED OFF CUSTOMER TERESA
Review by Gangapersad Clocker5 years ago
Teambuy and Dealfind are definitely going into bankruptcy by the looks of things and the people who will suffer are the merchants who are not going to get paid and the customers who signed up to receive Teambuy offers and now their contact info will be sold to the highest bidder. So, expect to be spammed a lot and your email to be filled with junk offers.
We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganisation, stock sale or other change in control.
Review by SallyKen5 years ago
WARNING - TEAMBUY/DEALFIND SCAM ARTISTS.
I received a call directly from one of their suppliers asking if I had ever received their item. I stated NO - they were NOT surprised. The direct supplier then advised me that they had stopped shipping all ordered received from Teambuy/Dealfind over 5 months ago due to not being paid ..yet Teambuy still continues to list their product - take peoples money and never pays their suppliers. No wonder the vendors are NOT ACCEPTING our vouchers - they are not getting paid!!!!