Kept the account open for years, had a few dollars in it, never had an issue.
On Feb 7th, 2020 I sold my house and deposited a large sum to TD Bank.
And the problems began.
1st - when I tried to transfer online $100 from MY account at TD to MY account at my other bank - TD suspended my account because I am not allowed to transfer to myself.
2nd - I called them to try and unsuspend my account.... they demanded that I certify that a purchase made with my debit card in 2018!!! was made by me. 2018!!! I can hardly remember what I did last week. So theysuspended my debit card.
I went to the bank personally. They issued a new debit card and assured me that the account is no longer suspended.
A few days later I tried to pay my rent by sending money to my landlord.... they suspended my account.
I called them to get it fixed.... they said that my phone-voice verification is now suspended and I must go to the bank to fix it.
In sum and substance - their idea of security is to prevent a locomotive from being stolen by derailing it... and they don't really care about the travelers.
Review by SFGlamGal1 year ago
If you have a TD Bank U.S.checking account (like I do) and use Quicken on-line
and want to use the Quicken Mobile App (which stores data in the cloud) you can't because I was told today by a TD Bank tech rep that the Quicken mobile app is NOT supported. Imagine that, just plain dumb, so much for customer service! Like me, you have a choice between Quicken Mobile and TD Bank U.S.
Review by PSiva Mvumbi1 year ago
I have to say that I am very disappointed with my experience with td bank so far. They held my Mindy that was transfered to me in order to make a payment. A very important payment that was due that day and I was not able to make it. Mean while they held my funds and had no real answers for me. They could have prevented this happening by notifying their customers but they failed to do that as well. I will never bank with td bank again.
Review by Harmish1 year ago
The old site looked like it was made for a caveman, but the new update is at least bearable on the eyes. Good job and lets hope it does not slow down going forward
Review by Niphaphorn Calarino1 year ago
DO NOT BANK WITH TD BANK!!! They are quick to take your money, but slow in giving it back. The commercials of catering to the customer is a lie!
Review by HuklberyFinito1 year ago
I was connected with Shaleeza Bibi Khan at the branch in uptown Waterloo, Ontario. She is condescending and rude and does not care about helping customers nearly as much as she cares about her commission and her ratings. She lies and is not truthful about costs or about providing assistance when required. She even had the audacity to ask me to give her a 5-star rating when TD sent me their automated survey to take part in. She wanted me to lie on her behalf so that she would look like a good advisor to her company's head office. She is not to be trusted nor should anyone go to her for any service whatsoever. All she does is lie to get your business. Do not trust her - she is rude and uncaring and deceptive.
Review by Fantastical2 years ago
tdbank is the head of the serpent. It's interest rates are the gospel of the devil. Greed is the book that these trolls live by. Never would Recommend.
Review by Seastien2 years ago
It's really hard to get help at TD. If you call, you are on hold for atleast 30 minutes while they play awful, loud repetitive music. Are they trying to break you down before you connect?! Then the 'service' rep never helps and you have to escalate. It is so frustrating to deal with them.
Review by Kumokou3 years ago
Lot of branches, very convenience and service is usually pretty good and fast. Always do my banking here!
Review by RickK3 years ago
My mom has an account at TD bank.She is 84.She ask me to go in and get 10.00 in quarters.The black teller said we don't exchange dollars for coins without account.Then the manager sided with her.What $#*!s.I told em both off.Even the bottom feeders of the bank try to control and act big shot.Anybody that gives a bank a good rating is a puppet that are too stupid to realize they cheating you out of money.Bounce a check and see where your ass kissing gets you.I give one star because have to leave something.
Review by TopTalent Ignesti4 years ago
I love the seven days a week open also they are open until seven in the evening. No other bank I know of keeps these hours.
Review by Lucretia5 years ago
considering usa supposedly leads the world in technology it astonishes me that websites like us.hsbc are unusable I eventually gave up and changed to TD bank This was my first good idea in the us banking space-not only were the staff helpful to open the account but the website has all the functionality you would expect from a major western bank-thanks TD
Review by Rickett5 years ago
Official website for popular Canadian bank TD Canada Trust. Used to be with them, great service. Perfectly safe site.
Review by MicheleC6 years ago
Commercial bank headquartered in Toronto.
Review by Emenda Aalpoel6 years ago
TD brags it has the highest satisfaction rate of all the banks. Here is why. If you complain you are kicked out of the system. That is exactly what happened to me. I had a problem with the credit card division. I was callously dealt with when I tried to have TD assume responsibility. I ultimately won that battle but decided to complain about my treatment. To make a long story short, I received a letter from a local V.P. (they have dozens) stating that if I didn’t close my accounts with 30 days ( I had been with TD for over 20 years) they would destroy my credit rating. FYI.. you CAN’T complain to the executive offices as can with Bell and other companies. Your must go through 4 steps…I complained that I wanted the executive number of the Toronto office to no avail. I complied and was turned away with a polite “sorry buddy”. The result was that I tried to contact Tim Hockey, senior V.P. in Toronto but he refused to answer and had his “customer service” gal write me a goodbye letter. So, if you have problems with the TD empire, remember…you aren’t alone and you have NO recourse that will listen to you. Complaining is NOT permitted at TD.
Review by Nibbo7 years ago
Safe site of bank group.
Review by TylerDB9 years ago
Another part of the useful and trustworthy bank, Canada Trust! Online banking is such a useful thing.
Review by Regrettably9 years ago
They have taken actions to protect your privacy and security
TD Bank is rated 3.0 based on
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