I am very upset re: Tastebook. Like many others, I uploaded my family recipes and pictures. I just found out that my file can no longer be accessed. I did not receive any notice. I went to the site in December and did not see any notice that my recipes and photos would be deleted. I am very upset. I thought that this was a legitimate company that would behave in an ethical fashion. Obviously, I was mistaken. Some of these recipes cannot be replaced and I am very upset.
Review by Awerocks Beckinsale4 years ago
I am so disappointed by my experience with Tastebook. I spent days upon days compiling my family's best recipes for a family cookbook. I typed 100 recipes, found and uploaded 100 photos then tried to order book - for which I would pay upwards of $50 each. Without warning to its customers, they are closing this portion of their business and I will now lose all of that hard work. I called to ask the date my work would disappear and was told I had until January 31, 2016. I've tried to order cookbooks now and supplies are sold out. I have no options and have lost everything. I've spoken with two women in customer service who were extremely unsympathetic and downright rude. They were unhelpful, they were spiteful about the shutdown and refused to transfer me to a supervisor. I wish I could say Tastebook lost my business but they've closed down.
Review by SusanDavies4 years ago
I always thought their recipe books were WAY TOO expensive; however, one consolation was that I could easily find my recipes on their site--if I were grocery shopping and needed to check ingredients, for example. Well, not anymore! This is a ridiculous way to run a business. I never received word that they were closing down.
Review by Divergent4 years ago
I spent over 80 hrs entering cherished family recipes and learned on approximately February 14 that they had stopped their service on January 30 and my RECIPES were no longer available. I don't recall EVER getting a message to this effect. I have written three times but get nothing but form letters. I have even offered to pay a fee! Is there any recourse that anyone can think of?
Review by Denal4 years ago
Tastebook has given me the worst customer service experience ever. I received a print order of a collection of recipes that had one recipe printed in the wrong category. I found that I had placed the recipe in the correct category, but their website put it in another. I asked for a reprint of four recipes - a grand total charge of $1.20 - to correct the problem. They refuse to do so, claiming that it is user error. I have proved to them, and provided screenshots, that their website caused the problem and still they will not credit my account. Their reps have been short and accusatory with me every step of the way.
I've had problems crop up with other companies. I've asked for corrections to be made and when it is clearly the company's error, they have immediately (and respectfully) solved the problem. I had Macy's tell me "we're not going to lose a customer over a $20 soup bowl"; I just had a loan company remove a $1700 interest charge without a single word of protest - but Tastebook refuses to credit a long-standing customer with $1.20 in recipe credits. Makes you wonder where their priorities lie. But I know where mine do - and I'm shopping around for a new recipe site.
Review by Shellicious5 years ago
Wish I had checked reviews before ordering. Website and representative clearly indicated production and shipping would take at least 10-14 days. I planned my ordering date around vacation days etc. then after 1 day of ordering I got a notice that my order is arriving the next day! I called and emailed to try to delay since no one would be home and there was a snowstorm. Customer service could care less. They said they couldn't change wording on website about delivery estimates. No apology, nothing.
Review by Connoll5 years ago
Beware of uploading any personal information to their site. My wife compiled a beautiful recipe book with several personal photos and family stories. The product itself was great, but despite setting her privacy settings to private, her photos and stories were some of the first hits when google searching her name. We contacted the website, and they said "Set the privacy settings to private". We told them we had, and they ignored us. A month later, no changes. We've deleted all our recipes and are warning our family to avoid them. Don't trust them with anything you consider private or personal.
Review by Juhinn6 years ago
Do I have to give it one star? that's being generous. I ordered my first tastebook in 2011. It was BEAUTIFUL and had the most beautiful generic set of tabbed dividers with stock photos of food on them. They were gorgeous, and made the book everything that it is.
So here in 2014, I ordered a book for a relative. Come to find out, they got rid of the gorgeous tab dividers in 2012 because people complained that they couldn't customize them or put their book in the order they want. Well....... what about the people that aren't pro cooks and are fine with "basic dividers"? Nothing. When you order a book now, you will only receive a printed page divider with no tab. Not only that, but you will only receive a divider for the "category" that you print with the book. So If you order a book with only main dishes and appetizers, you will only receive dividers for main dish and appetizers. You can NEVER update your book with desserts and a dessert divider UNLESS YOU ORDER AN ENTIRE NEW BOOK. THIS IS FREAKIN RIDICULOUS! Are you kidding? Think about it. Your cookbook takes a lot of wear. Pages get splatters, spills, food smeared on them, ripped, torn, curled, etc. They have absolutely no system where you can order replacement dividers. This is horrible. I wish someone from that Shark tv show would swoop in and fix this company. Absolutely horrible customer service when I called too.
Review by Allsops6 years ago
I did not have any troubles creating my recipes with their software. However, there are a few annoying problems: there is no page number on the page; consequently the table of contents has no reference to page number; there is only one template available where only one picture is allowed per recipe; the cover page is superimposed by an ugly large white square for the book title. If they can fix these problems, I would be happy to create more cookbook from them.
Review by Feyisa Carav6 years ago
Their customer service is horrific !!!!!!! I am still waiting for an issue to be resolved ( one of many glitches in their system that has caused problems with my book) They don't resolve problems well and seem bothered by these requests.
Review by Deraily6 years ago
I have ordered several copies of my cookbooks and had always received the cookbooks in time for giving these as gifts for special occassions; but recently, there seems to be a long delay and few reminders later that I receive the cookbooks. I have also noticed some typo errors in the books and feel that my queries submitted to their customer support take a long time to be addressed.
Review by Stojã7 years ago
Horrific customer service !! If you have a problem with their site......it either takes WEEKS to get back to you or NEVER !!!!!! They just don't care ! I originally took photos of everything I cooked and when I tried to upload them.....it didn't work. I contacted customer service and they just casually said "sorry....your photos did not have high enough pixels". I told them I followed their directions exactly and my camera met their specifications.....they didn't care AT ALL and had no solution for me. I spent hours on this.
Review by Conadaço7 years ago
I have been trying to get the two cookbooks that I have ordered for over a month. They have ignored every phone call and email I have written and made for weeks. They finally did send one of the two books I paid for - then they resent the second to the first person. Honeslty - Im not even angry that its taken so long to get processed, I just would really like someone to call me back like their voicemail suggests that they will. This all could have been resolved with a 2 minute phone conversation, but instead it has taken me 3 weeks and now I never want to use them again. If I could give a negative amount of stars I would.
Review by Mujinho Zaalouk7 years ago
Their website is not user friendly. I made individual cookbooks for each family member. Each cookbook was personalized with photos for each person. When the person went back to update their cookbook the pictures were all from the very last cookbook even though the cookbook was saved under each individual. I was told this couldn't be done - impossible. This should a very simple. When I tell others about that can't believe it especially with today's knowledge. Their customer service was very rude and honestly very dumb. I am so discouraged after I put hours and hours into these projects. Very a different website - please.
Review by Surendran7 years ago
Horrible customer service. Tried to call them with no reply. Emailed them and got an email back two days later that did very little to answer my questions. It's a great Idea, and I was going to order four books, but if they can't even answer a few simple questions by returning phone calls or emails, I will spend my money elsewhere. Great idea, but the customer service is nothing short of horrible.
Review by MurphyMen8 years ago
Horrible customer service, takes days to respond to emails/phone calls. Does not ship within specified time frame
Review by FabricioMatos Rupprath10 years ago
Just in time for the holidays I found this site. Okay, well, someone else here found it for me, but I just placed an order for a few copies of MY OWN COOKBOOK. What a great gift for people! If you love to cook or have family members that love to cook this is a great gift idea.
Review by Elsahn Schondel10 years ago
Just found this website as I was sifting through all of the recent new spam sites. Feels like finding a diamond among all of the rocks. This site really is quite the discovery. I really like this idea and it would make a good xmas gift for anyone who cooks. My idea is to take all of my mom's recipes that she keeps on index cards and convert them into a book as her present.
Review by Fieryworld Bindzar10 years ago
When I received the cookbooks I had made as Holiday gifts for family memebers, I was absolutely delighted. The books are professional and quite wonderful. My only complaints are that when ordering a number of them, they are pricey if you opt for the 100 recipe versions; and that there is no telephone customer service, at least not unless they call you!
However, I subsequently discovered that some of the recipes in my family cookbook, which had been marked private, seemed to be publiuc-- i.e. finable on google. I have spent over a week trying to get tastebook.com to rectify this situation and discovered that the problem was my own cookies on my computer. Just posting this so that if it happens to you, you can clear your cookie cache to make sure your recipes are indeed private.
Review by Exclamacion11 years ago
Creating your own personal cookbook - This is the greatest way to save all of your favorite recipies. When you finish putting recipies into the book, you can order it from them and they wiil send it to you. It looks exactly like a real proffesional cookbook, and if you find a recipe that you like but you have already ordered the book. You can just order that one page and clip it into your tastebook. I love this site!!!!!!!