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Review by Lynn J.2 months ago
I hired someone from Task Rabbit to deliver my items from an IKEA purchase after I had finished shopping. I hired him prior to my arrival at Ikea, thinking he would drive up after I was done shopping. I told him I would be 'an hourish'. What does he do? He drives to IKEA immediately, sits outside the entire time I shopped and charged me for that time. When I get into the vehicle he told me he forgot to ask for gas for travel expenses. Feeling bad, I agreed to pay an extra. 5 hrs not knowing he has already charged me an hour for sitting there. It was a 24 minute drive and he was very friendly and personable, I can't fault him there.
But I ended up paying a total of $69 for what I thought would be a 30 minute trip. That included the additional $9 service fee plus a $9 trust and safety fee. I thought it was a single 15% fee, not two. So you're paying any additional 30% in fees. That's more than IKEA would have charged to deliver, it was such a rip off. The tasker showed me the invoice ($54) believing that was the final invoice so I was shocked when I got the $69 invoice. An Uber XL would have been cheaper. I had to argue to get a credit because this was more expensive than I ever would have agreed to.
I won't use the service ever again.
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Review by Danni Cook8 months ago
My experience has been awful with this company. The first booking I made the tasker ruined my walls, he stated he knew how to use drywall compound to patch up uneven walls, the mess he made was incredible, let's just say, I spent more money on having it repaired. The company did offer me a 150.00 credit off my bill that I paid to be used on other services TaskRabbit offers. I've tried booking a cleaning service, twice they were a no show, then I booked a shelf install, again no show for appointment. I've been trying to get my 150.00 back but company will not give me back the money.
My advice is to stay away from TaskRabbit. I will never use them again.
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Review by B1 year ago
If I could give 0 starts I would. I hired a tasker and he cancelled an hour before he was supposed to come. He then said he would come the following day and never showed up or messaged me. I decided to give the company a second chance and hired another tasker to assemble furniture. Guess what, he also never showed up or returned my messages. Horrible and unprofessional will never recommend.
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Review by Leah Cosgrove1 year ago
I've used this company twice now to build IKEA Pax closets. (They are partnered with IKEA now so you need to use them if you want to hire someone to assemble your IKEA furniture.) The first experience I had was amazing, the guy I was assigned showed up with all the necessary equipment and built my 5 door closet in under 2 hours.
However, my second experience with this app was absolutely the worst experience that I have ever had with any sort of service. I bought another, 2 door Pax closet and decided to use the app again. The man who accepted the job ended up showing up with a friend, and they both were teenagers. They had no equipment with them and had absolutely no idea how to build IKEA furniture. Not only did they screw the entire base on backwards, and crooked. They broke a drawer and installed the remaining ones incorrectly, they installed the divider backwards, they broke both doors and left them uninstalled with extra screw holes throughout. They admitted the job was too hard for them so left after four hours with a half built closet. I complained to the app, sent multiple pictures and listed all of the parts that were broken. Their email response to me was that they could give me a $50 credit and refund the cost of the service. They now refuse to respond to me after I pointed out that my product is damaged and they owe me more than a refund. I spent $500 on this closet and trusted their app to build it for me and I'm left with a completely unusable product, through no fault of my own. If you try to phone them, the recording always just says "due to the high volume of calls we aren't taking calls at the moment" which is clearly just a standard recording they use. The company is taking no responsibility for their services and instead told me that they are "a technology company that connects users". So basically they are telling me "too bad about your bad luck". So I'd like to warn other users out there to think twice before using this app as if anything goes wrong with their services, you likely will not get any sort of compensation.
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Review by Joker Y1 year ago
I wish I could give negative stars. Don't get fooled by their so-called "pledge"! I engaged one of the taskers to mount the TV stand to the wall as per IKEA's recommendation. 6 months later, the tv stand fell off. I emailed taskrabbit and was informed that service from IKEA will only be covered up to 90 days. The thing is this policy has never been communicated with us before and during the installation. If so, we would go with someone who offers better warranty terms.