Don't use this company. Very unprofessional
They deserve a zero but that's not a option
They don't pay contractors fair price and want to add extra task to job.
Review by CharlieBaldwins2 months ago
My contractor never showed. For four days straight I contacted customer service andWas told repeatedly that my service would be completed the next day the next day would come and go and once again they wouldn't show up very frustrating company to work with. My lawn as well over 14 inches now my own lawnmower won't cut through it so I am so disappointed in this company
Review by Holeinone Sumanasekara3 months ago
Used to work with task easy, not working with them anymore due to below market pay, sending you to jobs that have already been done, making you go back to accounts for unreasonable things and making you spend too much time doing photo shoots of each lawn before and after service. Better for contractor and homeowners to skip the middle man
Review by Gus3 months ago
They only come out when they feel like it. My grass is supposed to be cut weekly. They were fine in the spring but now that summer is here. They never keep to their schedule.
I always get this email from them the day prior. "Just a quick reminder... your TaskEasy contractor is scheduled to service your property at xxxxxxx tomorrow!"
The next day I get this email. "Your service provider has postponed the following job originally scheduled"
or this one. "We noticed that your task does not seem to be completed yet today. We are already following up with your contractor to see what happened.
No action is needed by you at this time, and we will let you know immediately once we have either confirmed that your service was completed or when a new service date is scheduled."
When you call them they lie and say some one will be out the next day and it the same thing all over again.
Even when the were showing up if they missed an appointment and show the next week the try to charge you extra because the grass is so high.
In the past years they were good but this year something changed. I will never use them again. I urge you to stay away.
Review by Salaseini3 months ago
As a contractor prayer taskeasy I find this up to be helpful and if you know what you're doing and you're able to complete as many tasks as you're taking on it shouldn't be a problem once you are dedicated to their job AR the ones that don't show up and for that it's unfortunate but don't blame it on the app
Review by Littlecookie8 months ago
Super easy to use, takes a couple of minutes to order the service and you don't have to pay until you review the photos and approve the completed work. Very happy with the service and using the app has been a great experience.
Review by Selama Zarkades8 months ago
If I could give them zero stars I would. There ends up being nothing easy about this as all. They will find someone to cut your lawn days out. That person will not show up, and then you will spend the next two days arguing with their customer service. All customer service is allowed to do is call the same contractor who already didn't show up, and is unresponsive to all phone calls or messages. When they finally okay it for you to get another contractor, they tell you that they cannot guarantee that it will be same day, and mostly things get scheduled 4-5 days out... which now means a really over grown lawn. I finally was able to escalate this to someone who could guarantee me same day service, but again I would be charged extra for an over grown lawn... when I started this process a week ago. Overall, their contractors are incompetent, customer service is horrible and the cost was already well more than what I was already paying. I wouldn't waste your time. I went with this service because I thought it would make scheduling our lawncare easy, but I was way wrong... NEVER USE THIS SERVICE!!!
Review by Netal Akkoyunlu8 months ago
Originally was scheduled for a one time lawn cut on 9/24, then it was moved to 9/25, then 9/29! Called customer service after the delay from 9/25/2019, was assured by the customer service rep they would come on 9/29/2019. They even spoke with the contractor. The reason for the delay I was given was the contractor was changed after the initial scheduling, and the second contractor was only in my area on Sundays. Fair enough, I decided to give it one more chance.
9/29/2019 rolled around, nobody came. Lawn is now so long I would definitely be charged for the 6+ inch lawn fee. I called and emailed that night, they were closed. I called on 9/30/2019 when they opened, it had a 45 minute wait to speak to someone. I gave up and mowed the front myself. Called later in the day and spoke to someone, they again told me it was a "miscommunication" and someone "may be by today but (I) don't know because I didn't speak to the contractor but he is in your area." Asked for a discount because of the egregious delay and the fact that my yard is now half mowed, rep said that wasn't possible and that they charge for full yard - and that they would be charging $72, which is even more than what the app said it would be with the 6+ inch fee (62.79) I told them to cancel.
Horrific experience. I am deleting this app and telling everyone I know not to use it. What a huge waste of my time! I wanted this app for convenience and reliability, it shows the inability to accomplish either.
Review by SophyUK Ramazani9 months ago
I live in an apartment complex, The Pines of Newpointe in Virginia Beach. So naturally I wouldn't ever think to contract any of these services. Also, I am in the Navy, so while I was gone, one of the contractors went into my apartment, stole a $200 vape, drank hundreds of dollars worth of liquor, a dog food scoop, and a zippo lighter. And as the night continues we noticed that they also used one of our bathrooms to relieve themselves. Terrible company, terrible employees. I'm sure not all of them are. I'm just mad. Here's a hat to prove I'm not just $#*!ting on a company.
Review by Kiber9 months ago
Was quoted a price but when they got to my house they asked for more money after not showing up a week prior.
Review by InspiredScorpio10 months ago
They will cheap both the customer and the vendor out of their money. Someone in NYC office decides whether or not your lawn is cut, whether or not you pay for it, etc. This is the biggest SCAM!!
Review by Aayliah10 months ago
I got an email from them saying the usual "see you in 24 hours", and when I checked the online calendar, there was no job scheduled for that day. I notified them before the job. They came and mowed anyway, and charged me. I emailed them saying they charged me for an unscheduled job I did not want or agree to. They said they could not find the email telling them ahead of time, so since there was no prior notice of the SCHEDULED JOB, it was approved. So they will literally plan jobs NOT on your scheduled job calendar, and if you do not TALK TO SOMEONE within the 24 hours to make SURE it was canceled, they charge you anyway, for the unneeded job that you did not want. Enjoy.
Review by TatC10 months ago
Their app deleted the before pictures of the lawn and then they refused to pay me for it. Happened twice, they stole $80 from me. Go to lawnstarter.com instead.
Review by Dio10 months ago
There is nothing EASY about TASK EASY! I requested a lawn service on June 27, 2019 and the company sends an email "Thank you for your Lawn Mowing order! We are currently assigning a contractor to your property. We'll email you 24 hours before they arrive as a reminder". On June 30th I followed up because there still wasn't a contractor assigned and zero notification. Then on July 1st Task Easy canceled (TaskEasy has discontinued this Task with the following comment: No Contractors in Area - We were unable to find a contractor in the customer's area). You think i would've learned my lesson but being in customer service I decided to reorder the service. On July 6th I again made a request with the company for a lawn service. Good news it was scheduled for July 10th bad news its July 10th and they rescheduled. It did rain and fully understand but to reschedule to a future date of July 16th (6 days from when it was originally scheduled) is UNACCEPTABLE. When I called customer service they couldn't provide me with an answer as to why it would be 6 days. The on duty supervisor was "TO BUSY" and wasn't available to speak with me on the phone. BAD BUSINESS! To make matters worse I came home from a trip to find my lawn mowed. After speaking with someone whom claimed they would contact me back via phone or email. I never received any communication alerting me that the service was scheduled for July 14th. Only an email that the task had been completed and of course charging my account. This company has terrible customer service!
Review by Bethanylee Keseley10 months ago
These people are awful! After almost a month of rescheduling me, they charged me $90.00 for only my back yard and wrote it up as overgrowth. Stay away!
Review by Tévy11 months ago
TaskEasy has made such a difference in our lives. Our lawn was looking really raggedily of late. My husband working 12 hour shifts 5 - 6 days a week was just too difficult. So I googled "lawn care" and found TaskEasy. Oh, how simple to describe my area needing work, their program lets me see an areal view of our lot and draw exactly where I want them to work. A price is determined, and I dediced to take a chance. So glad I did. This morning they weeded my flower bed (which was a diaster with growth), trimmed back my whisteria, trimmed, mowed, and even removed the grass growing in cracks of my driveway. So happy. Couldn't be more pleased.
Thanks Taskeasy. Joyce R., Texas
Review by Fizzy Goraczkowski11 months ago
I need lawn mowing for a vacation. Scheduled it 12 days in advace then confirmed by task easy. Evening lawn was to have been mowed, I get an emai saying it was not completed and they would follow up with contractor. This was not done and the same thing happened week 2. Company is likely a fraud. I do not yet know if they have billed my card or done any charges but I would avoid at all costs
Review by Luigina11 months ago
Would give it zero stars if possible. The company is such a disgrace and fraud. Their contractor broke my ac unit condenser on the outside of the house. That area has no walkway so no one else expect the lawn mower would use it. I had to get the unit replaced which cost me $2000. Filed a claim with them. Their investigation said :
There is no grass that side to cut ( provided pictures to prove that yes there is grass).
The contractor said he never mowed grass on that side. (Provides pictures again to prove that grass was regularly cut there.)
Then the contractor agreed that he cut the grass on that side.
They said your tenants or being ours broke it. ( provides proof again that the house was empty for 2 months when the unit was broken).
I'll be been living in the neighborhood for over 10 years , never had any issues with any neighbors. This company is blaming the neighbors.
They said the damages on the unit are too High for a lawn mower to hit it. They think the contractors used small lawn mowers and not the commercial ones.
No one came out to the property to check or investigate at all. They said they spoke to their contractor, who said no he didn't hit it and they closed the claim saying investigation completed.
Review by Erikam11 months ago
My mom and I had moved to our new house 4 months ago. And in that time we had never cut the grass. It was depressing and embarrassing. We live in a rural area with almost 20,000 sq ft yard. We also are very poor. Mom had just been diagnosed with expensive cancer, and was in hospital for over a month trying to survive her 4 major surgeries. She did. We also have no car, which sucks.
So, after 4 months, we HAD mow this damn grass somehow. I went on thumbtask app first and got some quotes. Wholly conquistadors, the quotes were insane. 200$, 275$, 150$, and finally 100$. Even 100$ is a bit high, but ok. Messaged them, they said they don't do my area.
Felt defeated. Then saw Taskeasy. Plugged in my sq ft of my house and they came back at an automated quote of 61$. Wt* :)
Then, I looked up their reviews, and sitejabber comes up first. Wt*! Nothing but horrible reviews! Scary. I actually read the reviews.
Happy that they at least show up, according to bad reviews.
They can increase the price once they show up. Super scary.
I saw people complain about the premium service. I'm just recommending the basic package. I don't have premium money.
I did get charged 10$ more, a very fair price..for a 4 month neglected lawn. If you're worried about that, make sure you're at home and ask if its extra.
Also, they don't get paid till they take those before and after photos, upload it and you approve. They show proof of their work. They get paid either upon your approval or 2 days later automatically.
My guy showed up, the right day, got on his riding mower and mowed. Then did some trimming all over. Got rid of some and hills.
Last point, I believe these are independent contractors like on thumbtack or uber. If that is the case, they should have where you can rate, and see your contractors rating :) for accountability. If it drops down to a certain rating, maybe they're bad eggs. You don't want your nice company tainted with a few bad apples. And much of the time, people only write bad reviews. I always try to write good reviews when I have good service.
Review by Parool Derrow1 year ago
Were a day late. Mowed the wrong property. Wouldnt come back for another week. Then said the lawn was overgrown and either we had to pay a lot extra or wait another week to have another contractor come out.
Review by Qarar1 year ago
My service was rescheduled 5 times. Now they want to charge more money because grass is overgrown. It would not be overgrown if the contractors show up on time. Hi his is a scam. Do not use this company
Review by Customertablecloths1 year ago
I don't know who they sent to cut my grass but it was the worst cut I have ever seen. Patches and cut grass left on the lawn. not worth the trouble. Can do much better somewhere else
Review by Genina1 year ago
They kept rescheduling my service. My lawn literally got up to my knees and I got ticketed by both my HOA and the city. Would not ever use this service again!!!-
Review by Redmunk1 year ago
I was quoted one price and the first time they mowed the lawn I was charged five dollars more. When I called to cancel the service I was told they would find somebody else for a little less and they never returned my call. Try thumbtack, much better people to deal with.
Review by XLuci1 year ago
Anxious to lock you into doing business then zero customer support. The final straw was then they told me my bank messed up their payment where I confirmed they never even tried. Pretty sure I was being forced out since my tiny once every other week job wasn't making enough money for them.