Tarte Reviews

I had ordered the 3 mini mascaras for $25.00. I hadn't received them for awhile, so I dedcided to look online at my orders to see if it said anything. It didn't even show that I had ordered the 3 mini mascaras! I was sure I did, so to be sure I looked on my bank account and $25.00 WAS taken out from Tarte! I called them to see what's going on. They looked me up and said that I DID NOT ORDER THE 3 MINI MASCARAS! I told them that I did and that they took it out of my bank account from my debit card! They still insisted they didn't! They were pleasant enough about it and the woman said that she'll look into this and call me back. She said it may take a day or two, that was fine with me, I just wanted to find out what happened to my order. Strangely enough, I received the mascaras the next day! I was happy! I called to tell them and they were nice about it and seemed glad that I received it. But, they didn't have ANY record that I ordered those mascaras. At least I did get them, but if I hadn't, they would have had NO record (for some reason) I did have it on my bank app on my phone, so I would have had to get my bank statement mailed to me before they usually did and mailed it to Tarte to prove to them that they charged me! Luckily, that didn' t happen! I would like to say that they were very nice through all of this, I did end up speaking with 2 different people. They obviously just don't have great record keeping! They should have had that in record, somewhere that I ordered it. I would like to add that the all 3 mascaras are AWESOME! The camera, lights action is my favorite so far among the 3. The 3 that came with that are: Lights, Camera, Action--Big Ego--Maneater... I have only tried the last 2 one time, but they seem great! I was really impressed with the Lights, Camera, Action! It really appears to make your lashes long and thick! No clumping. Yet! I would say the 3 of them seem to have ALOT of product in them an the brushes are loaded with mascara! No dryness! You know, those mascaras that look so dried out and the're new! Not the case! If you happen to see the 3 mini mascara sale again, TRY THEM! I think they are about 3/4 of a regular tube, that's pretty good for a good mascara for about $8.33 a tube! Especially if you usually pay $15-$25 for one!

I have been hanging tight for your magnificent help for a long time now. I'm enormously dazzled with your administration. Before long I'll be back. Much obliged, much obliged, a debt of gratitude is in order for that, much obliged for that, much obliged for that,

I have bought this product several times, just because there are not many other options for NON waterproof liquid eyeliners. Every time I buy it, it's great for about a week and I am happy. Then, inevitably, the ink starts coming out in huge globs and runs into my eye, painfully and uncomfortably smearing my makeup and making me rinse my eyes and reapply everything. I have been applying liquid eyeliner for years, and have achieved pretty nice, thin winged lines with other brands of liner. However, when they are sold out or only available in waterproof, I opt for the maneater and hate myself for doing so every time. Do yourself a favor and do not buy this overpriced messy product.

I've been using make up from this company for almost 8 years now. It is by far the best cosmetic line I have ever used. I am a professional make up artist and I use this for almost all of my jobs. I perform so well in last so very long. They have great prices awesome customer service and they do a ton of wonderful sales all throughout the year

All of Tarte's products have quite good quality, however, only a few products truly blow it out of the park - namely Tarte Shape Tape and the Toasted Eyeshadow palette. In general, all of their products are easy to use and very pigmented. Shipping costs a flat rate of $10, and takes about 2-3 weeks to arrive. I've never tried contacting their customer service before, but I've heard they are really good!

11/30/2020 Tried placing an order but kept getting this message Your order could not be submitted. Please double check your billing address, credit card number and CVV carefully so we can get you your order asap! Thank you for your patience! Called customer service followed all their advice and still nothing worked all cards have been charged? What is going on here. Keep saying something is wrong with my information I keep telling them all my cards work and no where near their limits. 15 different cards and had two other people try with there information and address and guess what they also were not able to make a purchase. Tartecosmetics you really need to get this fixed! Happly went to other places and made purchases on each card over 700 each and guess what none of those sales went to you and none were declined hmmmmmmm? They also shipped my items from a previouse sale in a flimsy box that had items missing from a previous order my two year old could pack better. Pictures submitted still waiting on refund?

Waited over a month for my order, tracking wouldn't update past details received, waited the extra 15 days for corona delays and still nothing. Contacted them and all they could say was there's delays keep waiting, 2 weeks later still nothing so I contact them again and they tell me its lost and they won't offer replacements and instead I will get a refund in 2 weeks. Absolutely awful. No one contacted me to tell me it was lost I had to contact them twice instead. As far as I can see my package was lost before it was even sent.

I ordered 3 Shape Tape concealers only to receive two lipsticks and a hydrator, I have waiting ages for it to arrive.
Tried to contact chat and customer services and the chat do not reply and the customer service email replies with a generic email written by someone that appears to be a teen on poppers!

Won't answer calls, won't return emails, won't pick up on the chat function. If I could give negative stars, I would. Their products may be good but their business model is terrible.

I have ordered two items from Tarte on August 2. I was provided a tracking number that does not seem to exist. I have called Tarte customer service multiple times but am unable to get through to anybody. I have also tried live chat three times and someone completely stopped responding to me after I provided my email and tracking number. I will never order from the Tarte website ever again. So unprofessional. Will I receive my product? It's August 25th and I have gotten zero updates.

So today I ordered some Tarte products because they were having a promo in which you paid 35 dollars for 4 products. When I was checking out and clicked the button tu submit my purchase the website showed a sign which said that I had to check my billing data or credit card info cause it was wrong. I double checked and, again, I clicked the button to finalize my purchase, however, the Tarte website kept showing that sign. I decided to check my Bank account and with surprise I found out that they had charged me twice!. I never got a confirmation order number and when I look up my Tarte account it says that I haven´t ordered anything yet. Awful experience... Now I am trying to contact the Tarte Team, but this situation is very disgusting for being my first purchase. Never buying again in this store!

Absolutely ridiculous. Could not place an order due to your stupid website not letting me type in the entire address! People live in long named places. Fix it or you'll lose a LOT of business

The worst experience I have ever had. Been waiting on my package to arrive for over six weeks, wasted so much time contacting customer service with absolutely no result or anything, they kept telling me to wait!... I then contacted the Carrier myself who then told me that the parcel was actually lost in transit few weeks ago and that Tarte should have been the one to notify me of this a long time ago, but instead they are insisting me "to keep waiting ". Very very disappointed with this company I never ever expected it of such a well known company. I'm still waiting on my refund, I wasted SO much time contacting tarte, customer service, is absolutely disgrace, useless and careless, absolutely no way I would order again from a company that doesn't know the definition of good customer service and steals people's money!

I’ve been using a tarte a few years now. The products are fine but the customer service is absolutely abysmal. They genuinely do not have a clue and shouldn’t even there they can’t offer any help. Anyways I hadn’t used them in one 18 months (changed my make up to Charlotte tilsbury) I tried to place an order and it would not allow me to so i contact customer service for help she suggested I try again (for real) anyways about the 3/4 attempt they took my money but did not place any order. Once again customer service absolutely horrendous. In my end reporting it to my bank froze the funds their end and refunded me.

Same as everyone else. Daughter ordered over a month ago. No delivery. Customer service Don't reply to any contact. If they do they give you shipping numbers that don’t work. Currently contacting card company to get money back under fraud / theft. Literally shocking customer service and process from allegedly such a big company.

This was my first time ordering on the Tarte site, and it will be my last. I placed an order in the beginning of May, and did not receive a confirmation email despite the transaction appearing in my bank statement. I checked all my junk folders etc and then emailed Customer Services, who got back to me this week to say that this order was not successfully made. Their reasoning doesn't make sense as they had taken the money from my account. I'm really disappointed that such a well-known brand has a poor site and their Customer Service desk is not at all helpful. I hope Tarte finds the solution to all these people's issues, but until then, I won't be ordering from here again and I would urge everyone else to be mindful that this is happening to a lot of people.

Terrible customer service. I ordered 1 product a while ago, it costed me 30$. No big deal right? Wrong. They didn’t send me an email confirming my order, and only got back to me nearly two weeks after I sent in a complaint and accused me of not placing an order (but clearly I did because if I hadn’t they wouldn’t of had charged me through PayPal). I have yet to receive a refund nor an apology. Don’t waste your time, if you really want one of their products order it through Sephora.

Hi there,

I am reaching out in regards to your sale that happened about a month ago. As I am sure you are well aware that your payment processor was not working when many people were trying to put through orders. At the time when I tried to place my order it kept saying I was unable to but when I checked my Credit Card it seemed like the payment went through. Due to this I was extremely confused as to wether my order went through or not. So I decided to call you guys to only be put on hold for 1.5 hours+ and when I kept trying to call again the call kept dropping. I sent in an email and never heard back from your team and ended up having to place the order through with a friend which resulted in me unable to pick the colour I wanted since it was sold out by the time I was actually able to place the order. I now checked my phone bill and was informed that I have been charged $60 due to long distance calling to a company named "Tarte" in New York. I find this ridiculous as you were unable to assist and never once returned a call. As a customer this is frustrating and as a reputable makeup brand I find think obscured.

I would even rate them zero stars if I could.. I was waiting for my order since 1st of April (over 6 weeks!!) and sent many emails, attempted “live chat” multiple times which only has a name “live” but in fact is not. Finally got a reply from them today that the package was lost in transit.. I suggest you (Tarte) don’t offer a free worldwide delivery if you cannot provide a proper courier company to deliver the shipments. It is not acceptable that you only issue a refund after 6 weeks and only after so many emails sent! Shameful! Never shopping from you again.

Such a shame I didn’t read all this reviews before ... I’m having the same issue as many people here. I placed my order six weeks ago and the parcel hasn’t arrived yet. The tracking number provided doesn’t help that much because it hasn’t been updated since the 6th April so 4 weeks ago. I keep sending emails to Tarte customer service every day but no one is replying. Their live chat is not working any more and no one is picking up the phone either. This is so frustrating and I hope all these reviews help people to realise of the bad attention this company is giving to their customers. AVOID!

no one is ever available on the Live Chat function, I have never gotten a rep on the phone before spending over 2 hours on hold, and its taken WEEKS to email me back-this is BEFORE Covid-19 delays. Shame on me for giving them another chance.

Sure l was on hold for an hour but it's completely understandable since it is a popular brand and I feel as though they have very poor management.
The person I was talking to however, Esteban, was great and resolved the issue quickly.

So shocked at their customer service!! Ordered for the first time as they had 50% off only to recive the wrong order after 3 weeks! Have tried to contact them via email and web chat to no avail!! Please avoid at all cost!!!! Worst customer service ever!

People be aware if you are not in the US and order, you will pay upfront for your order and as l have just found out after nearly five weeks, the order is lost sorry, we will refund you the $200 you paid that we have in our account in another two weeks??? Seriously this is ridiculous, spend money in your own country, if you order online, order within the country you live in. These American companies take your money and do not deliver and then after you email them constantly as to where is my order they finally respond with oh sorry, it must be lost, we will issue a credit when it suits us in another two weeks!!!

Heard such good things about their products so decided to order however I have still not recieved the products and it has been almost three weeks