I was very happy with the TWHD site. I looked at different u it’s for almost a year. I spoke with them last year, finally bought one this year. The price was the same as it was 12 months ago. The staff know how to install and could walk me through any issues quickly. I build houses and like when I can speak to someone that knows what they are doing. Best price as well.
Review by MarissaFH Callahancustomer3 months ago
The biggest problem I had was ordering a unit they claimed was in stock, but it actually wasn’t. Claimed it was a brand new model and they were delayed on getting there supply do to manufacturing issues. Think they extended the shipping three times and each time was two weeks. Finally got the product two months later with no discount or free shipping upgrade to make up for the bull shister. Great product but poor execution on the middleman!!! And there for a poor review
Review by Chaztine3 months ago
this has been installed for two years on a summer cabin, starts up without a problem, just make sure to winterize in the winter if not in use.
Review by RosarioChat3 months ago
Easy to work with, good price and fast shipping. Only wish they had a bigger selection of duct work to go with it.
Review by NorbertSN3 months ago
I am very happy with the water heater! Hooked it all up with the help of my 15yr old son and it has worked flawlessly ever since. Great product.... quiet, efficient and endless hot water for all four showers! I have already recommended it to several friends!
Review by Hrhm Favere3 months ago
It works great in a double wide and the hot water needs to go the length of the house. I would buy it again.
Review by Nonameplease3 months ago
After shopping around in person and online, and after significant delays and problems ordering from stores like Home Depot & Lowes I found tankless water heater depot and Richard Romano. Richard was prompt at replying to emails and answering questions that I had. I live at 7600 feet elevation so finding a tankless water heater that would even work here was a challenge, home depot told me they didn't carry anything that would work here they also told me they wouldn't ship to me because I live in a rural area (closest store was 180 miles round trip) The prices were better than most places i had found so i decided to give it a shot, after all we had been boiling water for baths and showers for a couple months after our old heater went south on us (family of 5). The Rheem showed up in a timely manner as described, it was even delivered on time which is rare for my neighborhood. Got the unit installed with only a few hiccups. I ordered the "concentric vertical/horizontal termination kit" which needed a few extra parts in order to use, one was a 30° "elbow" that was not included with the kit and the hardware store didn't carry anything like that . They had 45°s but that wouldn't work also the unit is equipped with a 2 inch inlet outlet/vent and the termination kit was 3 inch so it needed two adapters from 3 to 2 inch . These were minor setbacks all in all. After installing the unit, the gas system venting, condensate drain, and pressure relief drain, pressure testing,leak checking and following all the steps that were required we fired up the unit and have been enjoying hot water endlessly since. It's only been about 5 days and I'm very pleased so far. I will definitely do business with Richard again in the future. As a side note I ordered a few accessories along with the unit namely a WiFi system that I didn't need also a water softener unit that is very cumbersome and inconvenient to have installed so I'd advise anyone to get only the accessories that are necessary and save a few bucks. This was not Richards fault as I ordered the items willfully. I'd recommend this product and company to provide it. Hope this helps someone . Cheers
Review by Wozza3 months ago
I bought a RTGH-RH11DVLP 2 years ago when I built my house, I couldn’t be happier with the unit. The water gets hot fast no problem with two showers going at the same time and the best of all not having to worry about running out of hot water.
Review by Larches3 months ago
Endless hot water is nice!
Review by Spinecore4 months ago
Water heater supplies 2 1/2 bathrooms and kitchen. Second one we have installed ourselves plus a laundry room
Review by Vasika4 months ago
we are thrilled with our new Rheem Tankless Hot Water Heater, it is easy to install, and so reliable, best decision we had all year!
Review by SwissTex4 months ago
Thanks it works great
Review by LouBow Fokkes4 months ago
Very impressed with my new tankless water heater this company was on point with everything they promised from fast service and a great product shipping it fast and online service is perfect letting me know what I needed for easy install thanks I would recommend them to anyone who wants to improve their home
Review by RyanHustad Grabenkort4 months ago
This is my 2and tankless water heater they're great The tankless takes up almost no room, doesn't leak, hot water always on the ready best yet you never run out of hot water
Review by Bombaboy Heppard4 months ago
Fast service. Excellent product with excellent price. It is easy to install and operate. It is a highly recommended product.
Review by Gjergi4 months ago
Flawless!!! A great purchase!!
Review by Nienna Cedermalm4 months ago
The service was outstanding. As a bumbling consumer, I accidentally purchased two units. I had an email correspondence with a customer service phone number, tied to Mr Richard Romano with Digital Marketing, which I called immediately. Mr Romano answered on the first ring and cancelled the one unit. I received the product as ordered and I am installing it today. Thankyou
Review by Gemala Skutane4 months ago
Great prices, Great customer service
Review by Firinn4 months ago
First - these folks are very knowledgeable AND helpful. Totally seamless talk to delivery! I did the local and nationwide research, and they were the best price overall WITH free shipping. Love my Rheem tankless water heater!
Review by Nanjangud4 months ago
Tankless water heater depot was great to work with. They listened to my description of my home. We discussed options and came to the best option for my home. Delivery was quick and I believe they gave me great value for the price I paid.
Review by ArmyDave4 months ago
I like this water heater. It was relatively easy to install, once I bought all of the many parts. I installed a descaler at the same time for this water heater. If I turn the temperature above 120 degrees, the hot water pressure seems to drop.
Review by Tariko Swinth4 months ago
This heater keeps a steady temp regardless of water pressure. Easy enough to install and seems vert efficient.
Review by IwasScamed4 months ago
I am very satisfied with my purchase. I never run out of hot water and the unit has performed up to my expectations. It was fairly easy to install and the instructions were well written.
Review by Juji Naven4 months ago
Myself and my wife are both wondering why we didn't get a tankless water heater when the kids were all still home. We don't use hot water like we did then however our old water heater was far away from the point of use because of the flue used for its exhaust, this tankless one was installed were the water is used, big difference. It came programed and the control installed, with fast shipping. We couldn't be more pleased with our purchase and would recommend Tankless Water Heater Depot to anyone thinking about purchasing a new tankless water heater.
Review by Onose5 months ago
This has been a great product. We added a bathroom at the opposite end of our house from the existing hot water heater and without this tankless (located just a few feet from sink and shower) we'd have been wasting a ridiculous amount of water waiting for it to get hot. We've been using it for over a year now and have always had plenty of hot water.