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Review by Stephen9 months ago
I’ve bought chemicals from you for over three years. My last order was over £200 and over years I must have spent thousands.
They are not the cheapest by any means but I didn’t mind as I valued being able to phone for advice. Not just on what to buy but general advice about my pool. So I was disappointed that having called four times over three days I still haven’t a call back.
I phoned this morning and was promised a call back but again nobody bothered. There are literally thousands of companies selling chemicals and given the difficult times we are in you’d have thought that keeping customers would be important. Obviously not. I sent an email this afternoon expressing my disappointment only to be AT LAST called by the MD who just told me of for being ‘nuisance’. He explained that they are very busy and don’t have time to speak to customers. Needless to say, there are other companies who I am sure will be grateful for all the money I spend.
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