you are terrible!!!!!!!!!!!
windows 10 is terrible ever!!!!!!!!!!!!!
Review by Ezequiel1 month ago
Due to an auto-update to Windows 10, my computer wound up with the blue screen of death. All attempts to resolve this issue were met with inept Microsoft support followed by being hung up on. The repairs made by a private computer specialist who literally had to remove Windows from my computer, and then reinstall cost me $150.00! So, unless they are in the position to reimburse me, Microsoft has forever lost a fan, an insider, and a customer.
Review by Aagje1 month ago
MICROSOFT IS PLAIN GARBAGE - CUSTOMER SERVICE IS JUNK. CHANGE SUBSCRIPTION PAYMENTS IN THE MIDDLE OF THE MONTH SO YOU DOUBLE CHARGE - I D I O T S
Review by Temika Brunate1 month ago
there alledged support is a joke they are nothing more than paid seat warmers
will hang up on you, give you no help at all and seems your disturbing them by expecting help!
they just repeat there scripts and make excuses
basically your talking to yourself
Review by Jamone Bouchere1 month ago
My PC was gifted to me by my old employer, complete with an (activated) windows 7 install, which I later upgraded to windows 10.
Last week, a CPU fault fried my motherboard. I have spent a week and multiple hundreds of pounds fixing the issue, sourcing 2 new motherboards (I fried the first one I bought in finding out that it was the CPU that caused the problem).
When I finally had everything fixed, I booted up and: "Windows 10 needs activating". Even though this windows digital license is associated with my Microsoft account, it did not reactivate. So I called support. And they told me they need a product key.
Normally this wouldn't be a problem, but the PC was a gift, 3 years ago, from my old employer, complete with Windows 7. So, sorry, I have to buy a new license. Basically a £220 tax on hardware failure. Talk about screwing over your customers!
Review by DonDiesel1 month ago
Very poor customer service, can't speak to a human. I have tried to call, only to be transferred twice then onto an automated message telling me to do it on-line and the line hung up after this, which I can't manage to do on-line. They need a better customer service team. They have taken a monthly subscription amount twice from my account and I need one payment refunded, which seems impossible to do through Microsoft. I will try to do it through the bank instead and hope that this works, and hopefully Microsoft realise they have still taken 1 payment and don't cut off the account. If they do, it may be a good opportunity to switch to Apple as have been thinking about it for while! Microsoft have caused issues for a while with regular updates without asking, and some programmes we run becoming incompatible with new updates and creating issues and extra work. So after this taking payment twice for 1 month and making it so difficult / near impossible to resolve they are pushing us to reconsider how we work and what software is used.
Review by Inuska1 month ago
I have been thru their help centers multiple times but this time is by far the worst. After not being able to find on the main store website a simple download link for and old Microsoft product I have to go on a service call. After getting on I spend, and I'm not shitting you when I say how long, OVER 25 MIN READING THE PRODUCT KEY to 2 people. After not understand my problem they eventually gave up and just sent it to I.T. support by which I have now wasted a total of a 1 hour because they didn't understand that the original link is what I am guessing no longer a valid link because of them updating their website. Absolutely the most stupid and useless people. Honestly, a dead body would be a better listener than these people.
Review by Houshe Priority2 months ago
A year ago, I made the switch from an Apple Macbook Pro to a Microsoft Surface Pro. Unfortunately, in my experience, this has been a very dreadful experience.
I am happy with the software of the computer, yet the hardware has shown many flaws and simply a lack of quality. This combined with the poor service or even the lack of service that Microsoft offers, I am very disappointed.
Three months after I purchased the Surface Pro Tablet, Keyboard and Pen, the mousepad in the keyboard stopped working. After sending it in for a check, I received my money back in the form of a gift card (!?) after 4 weeks! In the meantime, of course, I had already bought a new keyboard...
Six months later, the plastic surrounding the tip of the Microsoft Pen broke. Even though I barely used the pen... After trying to contact Microsoft (25 minutes in a paid phone waiting line without an answer, multiple emails, tweets and Facebook messages) I found out that in the meantime, my guarantee period had expired. A clever move of Microsoft not to respond?
The Surface collection is an expensive collection, but due to its poor quality, it becomes extremely expensive to keep covering the costs. Within one year I purchased 1 Surface Tablet, 2 Surface Keyboards and 1 Surface Pen and I will now probably have to repurchase the latter as well...
I'd say: save yourself the hassle and don't take a Microsoft laptop!
Review by HSal Mitacchione2 months ago
Microsoft used to have a very easy support system and I could usually get whatever my issue was knocked out in a few minutes. But ever since they added the virtual assistant and made it so you’re completely unable to talk to an actual person, it’s completely useless and I can’t get anything solved. I go to their website and it tells me to call them, I call them and they tell me to go to their website, I schedule a call back and they called very fast but when I answered they hung up on me 3 times
Review by Lalitesh2 months ago
Windows 10 is horrible you can't even run it because it uses too much processing power you need 20gb ram processor to run anything and a 1tb hard drive. Terrible don't use ever.
Review by Reyez2 months ago
I even don't wanna give one star. Liar is the name for the customer service and refund desk. I was charged unreasonable, and they promised me to get refund at beginning. 3 days later, they refused my refund request and told me even can't find my purchase record. How poor they are can do this to their customers.
Review by Bafford2 months ago
sub-standard product - Surface Pro. Customer services - frustrating non-existent. Never using Microsoft again!
Review by Leanetta2 months ago
Trash, you go to save work and it doesn't. The autosave function just keeps popping up but does not save and it will not let you save changes. I don't know if I am the only one having these issues, but now 3 hours of work is lost due to this function.
Review by Riffat2 months ago
A few days ago I began to implement the latest update on Windows 10 which appeared in my computer. The result was a total disablement of my computer. I contacted Microsoft and the technician was unable to resolve the problem. Now, it is costing me money to send it to a local computer technician. The technician did offer me to take it to Microsoft so it could be repaired and she asked me for my postal code which is outside of Glasgow. She said the nearest and only one available is oxford street in london (no wonder you're laughing)!!
So, rest assured Microsoft, the next computer I buy will be Apple.
Review by AnonEI Chachkhiani2 months ago
I would give Microsoft minus 10 if I could. Absolutely awful company. Window 10 update for September 2019 is taking forever to update and I cannot run my businesses as my computer is hijacked. Absolutely awful customer service, no help at all. As far as I am concerned Time is Money and where I cannot work because of Microsoft, then I believe they owe me. If I could choose a different operating system, I would.
Review by Portiania3 months ago
I always thought Apple were the only software house that operated on the communist principles, you can only do what we allow, you have to do it our way and you dont really own your hardware if it has a IOS operating system we do.
Well after the latest Microsoft OS update which destroyed my desktop look, removed shortcuts, tries to force me to use Edge and deleted some of my stored passwords then wants me to speak with Cortana rather than type, Im thinking of moving towards Linux. Why cant Microsoft just update the OS and leave everything else alone or perhaps just ask do you want to retain your desktop look and sortcuts or would you like Microsoft's dumb new car crash look.
Review by Bafford3 months ago
Windows 7 was the best operating system, but Microsoft HAVE TO ruin it with their shittier and shittier ideas (in 8.1 and 10). And for the support? They don't even want to help!
Review by Zambil3 months ago
Dante is the BEST! Noone else could help me they told me there was nothing they could do, but Dante did it. Took a few days but he did it. Thank you Dante.
Review by CRHols3 months ago
Cannot get assistance on resetting my password online. The steps for changing the password is very ridiculous. So I went to the chat customer service. They directed me back to same method. So I called the customer service number, it hung up on me. They need a much simpler method.
Review by Stratten3 months ago
I wanted to have a refund because I didn't ask for the subscription of Microsoft office and have never used it. But the customer support was very very bad. Not only that they didn't give me a refund but they really made me upset regarding all the time I spent in vain and the way they treated me.
I have only one product and it should be as simple as ever just to receive the money back for something that you never wanted to buy but not at Microsoft.
It took quite some time to find a chat and log in and wait for the person to connect to you. Then for about 20 minutes this employee was asking for more time and for more time and for more time. Every time for 2-3 minutes and did not give any answer until I asked them and it was again. No intentioe ever to give a refund.
After 20 minutes of it I said that if you cannot get an answer from people who are responsible for the refund I would like to initiate a charge back because I do not like when a person at Microsoft is simply lieing to me in hope that I will disconnect at some point in time.
At that time they said "yes, it is a better thing for us as we indeed cannot receive an answer from the refund team". Like, are you joking??!!
Not giving a refund because the refund team is not answering? Brilliant solution... And a very bad company.
1 out of 5.
They earned it.
Will try my best to never use Microsoft in the future.
Review by Braille3 months ago
Called helpdesk, got very bad advices that (after some research on the internet) was incorrect and stupid. Such a big company should have a proper helpdesk with people who know what they talk about.
Review by Iully3 months ago
I was trying to access to an old email account but after filing out the account recovery form I was told I don't have enough information. I called the service representative who claimed she filed a case for me. Microsoft sent me 2 emails a few days later. The first email suggested I fill out account recovery form. The second email stated the case has been closed (as if they took care of it). Horrible.
Review by Kuruvi Caganek3 months ago
Worst service ever!I was on the phone for 1 hour and 50 mins. I talked to 5 different technicians and got 6 different numbers to call. Those were the numbers i was to call in case i was disconnected. My issue was not even close to being resolved. Microsoft support you suck!Get some technicians that can understand the English language and are willing to work and know the hell they are doing!!
Review by Deeyah Derrow3 months ago
Worst possible application ever. Friends have lost weeks of work and it’s the stupidest thing ever. Probably about the loose my work and it’s not worth paying money for. PowerPoint stops responding and won’t even let you get out without Turning my laptop off. Better of using google docs and slides. It’s free and at least it actually works
Review by Peckety McCowie3 months ago
Xbox one broken within 6 months of minimal use. Contacted customer support who advised me that I needed a replacement but wanted to hold onto £400 of my money until they recieved the faulty one. Ended up with a warranty repair job which took 3 weeks not 7-10 days as stated by Microsoft. It took 8 days through their selected courier to get to them so obvious the timescale wasn't a true indication. It was sent in its original box as well. I recieved the xbox back in a plain white box. After querying where my original box had gone they told me that they don't send them in the original boxes for security reasons....... Then after a short battle passed the buck of to the courier UPS stating that they package it. I now have a severely devalued repaired xbox one with no original box. Also had to pay out for a hdmi lead because they failed to return that. I won't ever buy an xbox again, rubbish customer service and they don't value their customers. Now complaining to Argos and claiming back for losses through them seeing as they can't work to the Consumer Rights Act either