I bought an HP Laptop. That was my first mistake. Secondly, I used HP’s contracted service vendor, Best Buy (BB) in Downey, CA. We all get PC problems, Blue Screen Errors and such. However, I never had one that wouldn’t start up at all. I got an Operating System (OS) not found error. This was within the first week. Fortunately, when I bought this directly from HP, I had it configured with one drive for storage and one for the OS/programs. So, my work and stored files were saved. This is my lesson from using desktops. You can plug in several drives to expand storage capacity. However, for my HP error, I’m totally naïve. I’m a turn the key and drive type of PC user with laptops. I’m spoiled that way. I take for granted that somethings always going to work. Also, I’m vulnerable to what PC techs tell me as well. And when a customer is vulnerable, a business chooses to help or take advantage. The staff at the Downey BB chose the latter. BB called and said my HP was ready. As a bonus, I also got a rather harsh phone lecture from a very harpy-voiced associate for my lack of security. Further, she said this was the cause of all my laptop angst. I explained that I had HP’s installed virus software and paid for additional subscription time as well. She said this was an inferior program and that I needed a better one. Actually, she was correct about the quality and brand of virus scanning I had. Her annoying voice and attitude aside, she successfully upsold me a better virus software which I upgraded to a “total security” package as well. This is another lesson under my belt but my laptop GPA is still barely passing. What I learned next raised my GPA but lowered my trust considerably. When I picked up my HP, I got no further than the parking lot, when I decided to give it a try. It did the same thing. I went back in and told the freeek squad leader that a virus must still be in the BIOS system. He apologized and said it would be fixed. I left it again. I’m disappointed but not too much because “second time’s a charm?” Is that how it goes? I told one of my PC buddies and he said this particular error indicates a hardware problem rather than what the phone harpy told me earlier. I used another PC and Web-searched this. My bud was right. OS not found is from a faulty drive or the connections in between. BB called again and said it was ready. Upon arriving, I started it up at the counter. A message came up indicating a disk was left in the DVD drive. The tech saw this and said it was left in by mistake. “No problem” I said. However, when the startup continued, the same OS not found error happened. At this point I was told of the option to RMA it to HP directly for service. The drama continues in an HP review . . . soon.
Best Buy is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about stores.bestbuy.com.
Penn Avenue South 7601