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Review by David H.10 years ago
This website was my primary source for Christmas gifts this year. The products sold are memorabilia related to its gaming site called steampowered.com (reviewed on this site both favorably and negatively).
My kids are big fans of steampowered.com and so am I. Because they always have access to their games and I never have to worry about a corrupt file, scratched disc, or crashed computer again.
The site was in good communication with me as far as order status goes. It was ordered, confirmed and shipped quickly. It was shipped by FEDEX but delivered by USPS. One of the containers I received that containing posters was opened and empty.
I tried for a couple days to call and Email the company, but as I began to read complaints across the web, I realized I might be in trouble. I went back to the sites (you must cross reference store.valvesoftware.com with steampowered.com) to find out that you must create an account with steampowered.com to actually get customer support for store.valvesoftware.com.
Once I did this and Emailed for support, they were very responsive; now, they did want me to send them a picture of the package, but once I helped them realize how ridiculous that was they just sent me the replacement.
I can recommend this place because their products are well made and they are honest. However, they do charge top dollar for shipping and my packages get delivered by the USPS (which is the subject of a different review). And anyone ordering must know of the funking way to get CS. It is great when you get it, just a little confusing on how to contact them.