Rude and unhelpful associates who could not care less. I had called the day before and was told they would put my shoes on hold until the end of the day tomorrow. So the next day rolls around and after work I travel there wasting my time and money only to find out they put them back or sold it. Even though there were still more of the shoes on hold for the other people in the cabinets. I spoke to a manager who was plain rude and just told me the shoes sold out and there's nothing I could do about it. Not even a sorry or will to help.
Review by Gylda1 year ago
Customer service virtually nonexistent. Will not answer email. 800 number hold times very long, answers incorrect. An order placed over 6 weeks ago has not been received and they clearly don't care.
Review by Plymclean Potenciano1 year ago
Christmas is over and still it is the longest wait time ( 25 min. ) to get service if you have a problem . ( Idea : how about hiring one other person ? ) They promise action ( Sherry , David Luce etc. ) then renege . It boggles my mind that a seemingly Triple A company can offer such a beautiful catalogue .. enticing you to order important gifts for loved ones and then their " back of the house " support staff TOTALLY 'falls down' on the job . How does this happen ????? Does upper management at MOMA know this ?? I am sure not .
Review by Hyon Elumz2 years ago
Unacceptable experience during international checkout. No confirmation onsite or via email after providing payment details during checkout.
Museum of Modern Art is rated 1.0 based on
Trust Mamma Reviews
Our reviews are aggregated from multiple sources to give you the best overview about store.moma.org.