Adobe Reviews

You do not own your software. Their DRMs are really bad and intrusive.

Have tried cancelling payment 3 times now and it keeps coming up on my account every month. Every time I contact them somebody tells me my account has been closed and I won't be billed any more, and every month I keep being billed. The messenger service no longer works (just a wheel of doom) so i tried calling. Sat on hold for 35 minutes before hanging up and coming here to leave a review. I don't know what else to do. Is this my life now? £23.99 a month for something i'll never use?

Shameful, scammy cancellation policy that steals millions from unsuspecting consumers

many photos to choose from

I signed up for their 10-free-images campaign with an email and my bank card's numbers. I didn't even had to confirm the email, but when I wanted to start downloading, it asked me to sign in. Then I realized I gave an email with a typo in it, so they actually stored my bank card's details without me being able to sign in and change the package or cancel their service if I'd want to.
It took me 10 minutes to find the way on their labirinth site to get in contact with the customer service by chat, and another 3 hours until someone joined the chat and solved the case.
Now imagine if I don't remember of the exact typo I made in the email address and couldn't give it to them to find the subscription or if I'd think they won't charge, thinking there was a typo anyway.
The point is not only the money, but the way this system is set up, no email confirmation, labyrinth website, hard to contact them, waiting hours to finally get someone to answer on the chat. The kind of company I'd never recommend to anyone.

My views are from the stand point of a contributing photographer. In 2018, I applied for a contributor's account with Adobe Stock and submitted a portfolio for review. No action was taken on my application for weeks, so I deleted all of the images on the pending account website. It should be noted that I was never contacted by Adobe before or after I deleted the images.

Five months later, I happen to discover three of my (copyrighted) images, presumably deleted, were displayed for sale on the Adobe Stock website. Credit for the images is attributed to only my first name. I apparently have one sale dated a few days after I uploaded the image, although my account was never accepted. Nor was I ever notified of the sale. You could say it's not a big deal, because the sale netted only $0.24, a 24% commission. Adobe proudly advertises 33 to 35% commissions.

I sent a polite query to Adobe contributor relations and asked why my images were for sale even though I deleted them because no action was taken on my account. The reply was: "We do not have an approval process for contributor accounts. Anyone can submit content to be reviewed." The reply was confusing, internally conflicting and did not answer my question - why are you selling the images I deleted.

Adobe makes very expensive software used by professional photographers and graphic artists. But if we have no income in spite of our hard honest work and God given talent, we will not buy Adobe products. I will continue taking photos and videos because I love it but I will certainly never again buy Adobe products because I can't.