This is to inform you that I have been duped by starthosting
I had taken a domain through starthosting by making the payment for amount demanded by starthosting
Every year starthosting used to send reminder on email for renewal and I renewed my domain by making the payment demanded by starthosting .
This year I got no remainder for domain renewal reminder therefore I tried visited the website for starthosting I found that they have closed the website, but still taking payments to renew domains.
I was advised to visit starthosting for existing members i moved to the the link and logged in where I found that my domain was expired in march and was asked to renew the domain for next 12 months by making a payment of INR 2000.00.
I made the payment for the amount demanded by starthosting for my renewal and the same was debited from my account. I took all screen shots while doing this therefore whenever you require this information I will make them available.
After making the payment also starthosting has not renewed my domain , my order id is # 1227205, I am trying to contact starthosting. through customer care area but they are not responding at all to my tickets created on their portal.
This is serious concern as my emails to support @ starthosting.com remains unattended . the company has very smartly removed all the customer care numbers and other contact information.
If this communication is not answered with 24 hours i would be left with no option other than suing the company in india as well as Netherlands and United States
I have been duped by starthosting. kindly look into this matter and respond asap
Review by Frocksetc Agun3 years ago
this company is not answering my messages about repeated billings for services i don't want and didn't ask for, yet they are being added to my account and i have no power to stop it it seems.
further, they will not respond to my messages for support to get to the bottom of these rogue billings - 10 or so in the past week.
further, there isn't even a way for me to delete my credit card or cancel my account without requesting this via support - but they aren't answering my support tickets so i am locked into this endless loop. there isnt a contact phone number that i can see either. i will never use this company ever again and would recommend that you don't either.
Reply from Starthosting:
Sorry to hear that you are having issues with our support and billing.
We do not like to leave the impression of our company that you had. Therefore, I would like to help you get this sorted.
Do you have your customer reference number or domain? I will check your account and see what I can do to prevent those invoices you receive.
Hello Herjan, thanks for your response.
it seems that I may have been using the wrong communication channel to contact your company all along because after waiting for almost a week for a response via the official starthosting support channel, i DID receive a response from your support team only a few hours after i posted this message on TrustPilot.
i think i am more concerned about being ignored by your company on this occasion - particularly when i NEEDED support in order to stop these incessant orders and billings being made to my account. your company should have taken control of the unacceptable situation i found myself in without me having to share my angst on trustpilot.
apparently, there is a known problem at your end and your developers are working on a fix - this is reassuring to hear, but i just wish i had known about it earlier. it hasn't stopped these incessant new orders and billings from being created however - it's happening still.
for the benefit of other customers Herjan, can you tell me why your support team would chose to ignore my messages and support tickets about this issue?
Say i had been running a large international e-commerce site where the hosting failed and no one from starthosting was available to help me.... in that scenario, losses to the business could be catastrophic.
is there a reason why starthosting doesn't have a contact number listed so that customers who desperately need support may contact you? can this be added to your support portal maybe?
why can't customers have access to their credit card details in order to make changes / delete details when faced with a billing anomaly like my own? could this be changed on your support portal also?
update 25th october - now responding to emails at least but still billing me for 'free' services i didn't ask for.
Starthosting is rated 1.0 based on
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