I put an order in over a week ago and have not been updated on its progress. I did get the free cards which only makes it more frustrating that I don’t know when my fuel will arrive.
Review by Guilza1 week ago
My experience was excellent, the glass was exactly what we wanted and looks awesome. It arrived very quick!!
Review by RDWang Bombolas2 weeks ago
Great service. Great price. 2 thumbs up!!
Review by RomanST Schaney2 weeks ago
Product received was as advertised. Not as fast as Amazon in shipping but I am satisfied and would use the company again
Review by Ractis3 weeks ago
Website is easy to navigate and ordering simple
Review by Felexlix3 weeks ago
The order that I had came sooner to my home then I was told. The new gas logs look great as it took me only 25 minutes to put everything together and it started right away.
Review by Whittingham Harricks3 weeks ago
From start to finish. Everything went smooth. Very helpful and fast. Now my wife thinks I'm a professional..
Review by NIkVout1 month ago
Great service Highly recommend
Review by Nhial1 month ago
Everything was great, from the service to the shipping.
Review by Devidutta1 month ago
Super fast delivery and quality glass. Just installed today. I only bought 30 lbs which is not enough to fill. So I will have to order 20 more lbs. Very pretty.
Review by Acosd1 month ago
Review by Annilakeyhsa Groupp1 month ago
Your crew did an amazing job . I received my my order today. Thanks for everything. Ray
Review by AlistairP Pietrie1 month ago
Jonathan was great and couldn’t have been more patient and knowledgeable. Would highly recommend your company to anyone.
Review by RubyW1 month ago
My order was back ordered they did get it to me earlier with that being said I got cubes they came dusty and dirty no where near the shine I seen in their pic plus there was little glass pieces broken all over inside the bag as you sift it around the fireplace you see all the broken glass on the bottom not as much shade variation in the glass inspection and quality and Cleary wasn't there with my experience
Review by Belindah1 month ago
Many broken pieces in all three of my orders.
Review by Javia1 month ago
I talked to a Starfire rep before ordering. Very knowledgeable and helpful. When I received my fire pit, I found a damaged burner cover. I took pictures and called Starfire. They took my information and said they would process it. Received a new lid in three days. Thank you for your great "Customer Service." I will be recommending Starfire direct to anyone who is considering a firepit purchase. You were outstanding. You have my permission to reprint my comments. Steve Pelvit Ham Lake, MN
Review by Lanningmr Agodzo1 month ago
Very good color, just a lot of larger pieces.
Review by Rabaey1 month ago
Very great service and products
Review by Bink Gawiuk1 month ago
Fast shipping! Excellent customer service keeping me updated on the order status! Thank you!
Review by OliverJona1 month ago
I was surprised at the slow shipping used for an expensive purchase.
Review by Wallache1 month ago
Ordered a fire pit from them. I was contacted and they reviewed the delivery process with me. I am glad they did as I was able to make arrangements to be present when they delivered. They were very pleasant over the phone and helpful. Fire pit arrived on time and I am very happy with the whole process.
Review by Dekeshion1 month ago
Delivery took 7 days, after talking with starfire team I understand why. Great customer service. Can’t wait for my glass to be delivered
Review by Sivila1 month ago
I received the shipment of 20 lbs but it seemed like the amount i received in lava rocks was not what i expected
Review by Madawgmike Morancy1 month ago
It's sad the way they run your business. I took my money but, the order is still there as they told me Fed Ex order is on the way----it's still there in CA. Heck, I've found gas logs that are much cheaper and they are NOT in CA. I will never use those people again.
Review by Matuta1 month ago
What a pleasant experience! Everything from the rep on the phone to the quality of product to the on time or earlier than promised delivery was great.